Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Comm100

DECEMBER 12, 2023

From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. We’ll explore how Generative AI is changing the very fabric of customer interactions, while balancing this automation with emotional intelligence.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Why should businesses lean into automation?

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Comm100

OCTOBER 24, 2023

Whether it’s via live chat , SMS , AI chatbot , or ticketing , players expect a consistent, high-quality interaction across every channel. The Necessity of Multi-Layered Support During peak periods or major events, such as the return of the NFL, gaming platforms experience unprecedented traffic. Enter omnichannel communication.

Omni-Channel 231

Omni-Channel Multi-Channel Chatbots Touchpoint 231

TechSee

JUNE 29, 2023

AI is rapidly becoming a critical tool in customer service. While initial conversations now focus on improving chatbots with large language models (LLMs) like ChatGPT, this is just the start of what AI can and will offer. AI will streamline, augment and, in many cases, automate the customer experience and improve customer satisfaction.

Chatbots 202

Chatbots Customer Service Customer Service Representative Wait Times 202

TechSee

FEBRUARY 19, 2024

Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. Are LLMs the right way approach to CX automation?

Virtual Agent 124

Virtual Agent Chatbots Training Interaction 124

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Innovation 136

Innovation Travel Financial Exercises 136

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. As a result, it can be very challenging to assess Conversational AI providers. Many Conversational AI providers offer integrated reinforcement learning, which improves AI performance over time.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

TechSee

MARCH 21, 2024

Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution.

Self Service 124

Self Service Contact Center Customer Satisfaction Customers 124

Uniphore

DECEMBER 13, 2021

To deliver both, retailers are increasingly turning to conversational AI and automation. Shaped by the global pandemic, which forced billions to adopt new shopping behaviors, customers are notably less patient, more demanding and more proficient online. They also have more options at their fingertips. Download The Article.

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262

TechSee

SEPTEMBER 21, 2023

Generative AI will be transformative for every enterprise. However, today’s early Generative AI solutions lack context, and deliver a poor user experience. These are the keys to unlocking mainstream adoption of Generative AI for service and CX. Using Generative AI should be as natural as chatting with a friend.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

Alida

JANUARY 25, 2022

Our upcoming Winter ‘22 product release includes many new features and functionalities to the Alida TXM Platform. 2022 is here and we’re kicking off the year with some amazing new product innovations that will help you get closer to your customers than ever before.

Analytics 246

Analytics Touchpoint Innovation Customers 246

Magellan Solutions

APRIL 22, 2024

This process controls and monitors UGC on online platforms, ensuring that standards and guidelines are not transgressed. Content moderation is the lifeblood of any online platform, making it safe, compliant, and enjoyable for users. One way to do this is content moderation. Why is Content Moderation Important?

Tools 52

Tools Tips Guidelines User Experience 52

TechSee

APRIL 9, 2024

By employing AI-guided visual flows, customers receive step-by-step, easy-to-follow instructions through their smartphone or device screens. In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. Enter visual assistance, a game-changer for both customers and providers.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. Data-Driven Personalization Online gambling platforms collect vast amounts of data on user behavior, preferences, and play patterns.

Customer Service 52

Customer Service User Experience Chatbots Touchpoint 52

TechSee

MARCH 16, 2023

Artificial intelligence (AI) is designed to automate manual tasks and processes. As the leader in computer vision solutions for the service industry, we at TechSee work with large organizations to help them utilize AI to automate service for their products. Welcome to our computer vision primer!

Analysis 109

Analysis Video Training Examples 109

CSM Magazine

APRIL 26, 2024

One efficient method involves automating data collection through the use of APIs (Application Programming Interfaces) or connections with systems, like Human Resource Information Systems (HRIS) or Customer Relationship Management (CRM) software. Automate report creation Automation presents a method to reduce the time spent on LMS reporting.

Report 52

Report How To Analysis Analytics 52

Magellan Solutions

AUGUST 6, 2023

Artificial intelligence (AI) tools now play a critical role in resolving common problems, such as erroneous computations and analysis. AI tools for accountants can automate repetitive tasks, enhance fraud detection, enable predictive modeling, and simplify compliance procedures.

Financial 98

Financial Tools Analytics Report 98

ShepHyken

JANUARY 8, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    How does AI play a role in streamlining repetitive tasks? What types of customer support tickets can be automated with the help of AI? How are large companies incorporating AI into their customer support platforms?

Training 80

Training Customers Customer Satisfaction Tools 80

BirdEye

SEPTEMBER 14, 2023

You might be nervous about adopting artificial intelligence (AI) within your business model. Rapid development in AI technology gives small businesses all kinds of solutions that can improve operations in a big way. AI for small businesses enhances customer experiences, reduces operational costs, and increases production.

Tools 111

Tools Strategy Chatbots Analysis 111

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker.

Effort Score 115

Effort Score Training Analytics Retail 115

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 91

Healthcare Government Innovation Training 91

BirdEye

FEBRUARY 15, 2024

Facebook’s share of online reviews took a steep dive to 1% in 2023, down from 23% in 2016, marking a drastic reduction in its importance as a review platform. Automated review responses Businesses increasingly engaged with their reviews, indicating a trend towards more active online reputation management.

Automotive 111

Automotive Healthcare Hospitality Retail 111

BirdEye

APRIL 17, 2024

In a landmark move aimed at bolstering transparency and trust, YouTube has introduced a mandatory policy requiring creators to disclose the use of AI-generated content in their videos. This aims to address the urgent issue of synthetic media misleading viewers, a problem magnified by rapid advancements in AI capabilities.

Policies 64

Policies Social Media Video Guidelines 64

CSM Magazine

APRIL 18, 2024

CPaaS stands for Communications Platform as a Service. CPaaS platforms offer pre-built widgets and tools that can drastically reduce development time. These platforms also provide scalability, which is crucial for businesses experiencing growth, as services can be scaled up or down based on demand.

Healthcare 52

Healthcare e-support Video Chatbots 52

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. AI video editing tools are increasingly necessary as the demand for high-quality video content grows.

Video 98

Video Tools Social Media e-support 98

BirdEye

APRIL 2, 2024

According to YouTube Product Lead Todd Beaupre , deleting videos from your channel can negatively impact your channel’s growth and overall performance on the platform. Ever looked back at your early YouTube videos and cringed? You’re not alone. YouTubers: Don’t delete videos unless you have a very, very good reason.

Video 111

Video Metrics Trends Data 111

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

Kustomer

JANUARY 7, 2024

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Completely unacceptable.”

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

AWS Machine Learning

MARCH 22, 2024

Today, jointly with Contentful, we are announcing the launch of the AI Content Generator powered by Amazon Bedrock. Contentful is an intelligent composable content platform that allows the creation and management of content to build digital experiences. Contentful is an AWS customer and partner.

Ecommerce 90

Ecommerce Guidelines Software Consulting 90

Beyond Philosophy

SEPTEMBER 14, 2023

Are you ready for AI? Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. These predictions will ostensibly come from AI.

Self Service 88

Self Service Software Analytics Examples 88

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. It is like a relay race, where the baton of customer queries is passed on to the right expert swiftly and efficiently.

Call Center 106

Call Center Management Contact Center Wait Times 106