platform 
InMoment XI
APRIL 27, 2023
InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. If you’re a client and want to talk to someone about the updates to the XI Platform, contact your account rep.
InMoment XI
DECEMBER 6, 2021
And when I look back on all that, I couldn’t be more grateful for customer feedback management platforms (also known as CFM platforms). How to Choose a Customer Feedback Management Platform. Selecting a CFM platform partner should be about more than just price, “sexy” graphics, branding, etc. Boy, how times have changed!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
APRIL 23, 2024
When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” Understanding Intranet Platforms An intranet platform serves as a solution for fostering communication and serving as a central repository for company information.
Comm100
JULY 4, 2023
But there’s one problem – how to choose a chatbot platform that will serve your goals. If you want more information on how to build a chatbot as you figure out how to choose a chatbot platform, including the basic steps, click here. The post How to Choose a Chatbot Platform – Ask These Key Questions appeared first on Comm100.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Magazine
FEBRUARY 27, 2024
A key tool for achieving this is an integrated knowledge platform. This article delves into the role these platforms play in driving business success. Centralised Information Organization Integrated knowledge platforms like Claromentis Ltd serve as a hub for businesses to store and manage types of information efficiently.
Totango
NOVEMBER 27, 2023
Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. The report states that our platform offers “laudable flexibility.”
Advertisement
The Open CCaaS Advantage is Verint’s new research report which explores where first generation CCaaS platforms fall short when trying to deliver exceptional CX. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Advertisement
This guide is your key to finding the ideal enterprise learning platform for your business. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice?
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
Advanced platforms enable you to move beyond simple personalization or mass customization to create truly unique customer journeys that optimize outcomes for both your customers and your brand. A one-size-fits-all approach is a great approach – if it’s 2010.
Advertiser: ZoomInfo
The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data). How AI-powered analytics are leading to more intriguing and satisfying customer interactions.
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. And more!
Advertisement
In the age of automation and AI, it's easy to expect a lot from speech analytics platforms. But most organizations don’t achieve anything close to their initial expectations. This eBook details typical implementation challenges and steps that can get your speech program to its full potential.
Advertisement
Find out the top 6 CSR complaints at work and how you can resolve these issues with an omnichannel customer service platform. Your customer service agents are the voice of your brand and have a huge impact on every stage of the customer journey – and yet the agent experience is still often overlooked.
Expert insights. Personalized for you.
260 
Let's personalize your content