Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more!

Competitive Advantage 208

Competitive Advantage Data Survey Feedback 208

Lumoa

SEPTEMBER 2, 2022

The post Product News – August 2022 appeared first on Lumoa. Overview of Lumoa Feedback Forms – Added some steps around dynamic tags and replacement variables, to avoid confusion. How to edit and manage Topics – Minor updates for clarity but core functions remain the same.

Knowledge Base 208

Knowledge Base Feedback Customer Voice Survey 208

Lumoa

OCTOBER 5, 2022

The post Product News – September 2022 appeared first on Lumoa. Sending a Lumoa email as HTML from your CRM – Some CRM’s required that you use HTLM in order to get access to replacement tags, so we wanted to explain how they work.

CRM 208

CRM Knowledge Base Feedback Survey 208

AWS Machine Learning

APRIL 4, 2024

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them.

Trends 82

Trends Metrics Training Interaction 82

Experience Matters

OCTOBER 24, 2018

The post Great News: Temkin Group Joins Forces With Qualtrics appeared first on Customer Experience Matters®. The Institute will create industry benchmarks, drive groundbreaking thought leadership, and guide ongoing program optimization for customers. As part of the acquisition, I will be leading the Institute. We Read More.

Groups 277

Groups Leadership Innovation Training 277

Clarivate

MARCH 20, 2024

research shared at the second Research Professional News Live summit. The Research Professional News Live summit proved to be a pivotal platform for fostering dialogue and collaboration, guiding us through the intricate landscape of research policy. Research Professional News is an editorially independent part of Clarivate.

Government 64

Government Financial Policies Social Media 64

PeopleMetrics

DECEMBER 1, 2021

And I have some more exciting news to share – PeopleMetrics has acquired Center for Strategy Research (CSR) ( www.csr-bos.com ). My hope is this book is the first of many that moves the pharma industry in the direction of frictionless customer experiences similar to what has transformed other industries.

Telecommunications 118

Telecommunications B2C B2B Hotels 118

Heart of the Customer

OCTOBER 2, 2019

The post No News is No Longer Good News appeared first on Heart of the Customer. Whether shipping a product, going through underwriting, or applying for a loan, we were okay with waiting in the dark. We didn’t like it. But we accepted that companies […].

Company 104

Company Customers Customer Centricity Customer Engagement 104

Lumoa

SEPTEMBER 28, 2023

content Lumoa Product News for September 2023 Hey everyone! In it, you can search the knowledge base, check out Lumoa news, see previous comms, and complete Checklists! Update to the new Actionable Insights That’s all folks! The post Product News – September 2023 appeared first on Lumoa. Let’s get started!

Knowledge Base 41

Knowledge Base Touchpoint B2B Feedback 41

Lumoa

AUGUST 1, 2023

Lumoa Product News for July 2023 Hey everyone! The post Product News – July 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Widgets settings for custom page.

Knowledge Base 41

Knowledge Base B2B Data Trends 41

ShepHyken

MAY 15, 2019

It’s never fun to share bad news with a customer. Many people are scared to be the bearer of bad news. There are plenty of examples of bad news – an order didn’t ship, something was damaged, a deadline is not going to be met, etc. Regardless of how the news is delivered, consider the following steps: Be personal.

Customer Service Training 113

Customer Service Training Customer Service Training Customer Focused 113

Lumoa

JULY 6, 2023

Lumoa Product News for June 2023 Hey everyone! The post Product News – June 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Widgets settings for custom page.

Knowledge Base 41

Knowledge Base Competitive Advantage Feedback Data 41

Lumoa

JULY 6, 2023

Lumoa Product News for May 2023 Hey everyone! The post Product News – May 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT FAQ – added some questions.

Knowledge Base 41

Knowledge Base Competitive Advantage Survey Feedback 41

Lumoa

MAY 9, 2023

Lumoa Product News for April 2023 Hey everyone! Try the new Impact Page We are going to be recreating the Impact page in Lumoa. Lots of existing guides are being reworked to fit the new Impact page, so we will have a more comprehensive list next time! The post Product News – April 2023 appeared first on Lumoa.

Knowledge Base 41

Knowledge Base Feedback Data Tools 41

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. Be deliberate in your moves. But it does when you step back and think about it. Forbes.com.

Customer Experience 153

Customer Experience Culture Comparison Airlines 153

Brandwatch CX

NOVEMBER 19, 2023

Here are the latest social media news stories for you to absorb and share with your network. From TikTok to YouTube, we've got you covered with the latest.

Social Media 52

Social Media 52

Brandwatch CX

NOVEMBER 19, 2023

Here are the latest social media news stories for you to absorb and share with your network. From TikTok to YouTube, we've got you covered with the latest.

Social Media 52

Social Media 52

Clarivate

NOVEMBER 10, 2021

News & World Report rankings for global universities are b ased on Web of Science data and InCites metrics provided by Clarivate. News Best Global Universities Rankings , powered by Clarivate data. News looked to both reputation and bibliometric indicators. The annual U.S. To create the ranking, U.S. Download report.

Data 98

Data Government Comparison Analysis 98

Myra Golden

APRIL 6, 2023

Breaking bad news is one of the most challenging aspects of customer service. However, as a contact center representative, it’s your responsibility to deliver this news in a way that’s sensitive, empathetic, and effective. As such, these interactions can shape their perception of the brand as a whole.

Contact Center 52

Contact Center Customer Service Representative Tips Training 52

Beyond Philosophy

JUNE 12, 2021

These things are part of three news stories that can provide insight into improving your Customer Experience. We see news headlines all the time about different types of vicarious learning opportunities, both good and bad. So how do they provide insight? Key Ideas to Improve your Customer Experience. Click here to learn more.

Customer Experience 103

Customer Experience Consulting Financial Customers 103

Myra Golden

SEPTEMBER 17, 2020

We have to give customers a lot of bad news these days. ” No one likes to deliver bad news to customers, but providing terrible news is a regular part of business for a lot of us. . ” No one likes to deliver bad news to customers, but providing terrible news is a regular part of business for a lot of us.

How To 116

How To Call Center Course Measurement 116

NetBase

AUGUST 31, 2020

Consumer sentiment often follows the news cycle, but not always. And it’s important for brands to capture distinct consumer and news media conversations to see where those differences lie, as it can inform your next move. M news articles published every 24 hours. News Media Offers Additional Insight.

Consumers 70

Consumers Social Media Travel Comparison 70

Andrew Mcfarland

DECEMBER 17, 2019

Our previous post covered the “bad news”, that customers don’t care about your product(s). In this “good news” post, we’ll examine a method to determine what customers care about and translate it into winning and growth. Recall the example.

Company 62

Company Customer Care Examples Customers 62

ShepHyken

DECEMBER 13, 2021

The post Breaking News: President Biden Signs Executive Order on CX appeared first on Shep Hyken. For more information about The White House Briefing, click here to access the Fact Sheet. To contact Shep Hyken for additional commentary, go to www.Hyken.com.

Government 75

Government Customer Service Customer Experience Consumers 75

Myra Golden

APRIL 30, 2020

It’s hard enough for customers to accept bad news. When you sound like you care when giving bad news, you’ll position yourself to deliver bad news in such a way that more comfortable for customers to hear and accept. GET MORE IDEAS LIKE THIS.

Tips 59

Tips Video Customers Customer Experience 59

Hello Customer

APRIL 10, 2020

Did you see some inspiring business news or you launched a great initiative yourself? Want to know what Netflix series to watch next, or if your supermarket has a certain product in stock? Zappos to the rescue ! Source: Google. That was it for this week! Feel free to let us know for our next HC Digest!

Hospitality 97

Hospitality Retail Connections Video 97

Myra Golden

SEPTEMBER 5, 2017

My course, “Delivering Bad News to a Customer” for Lynda.com and LinkedIn Learning is now live! If you struggle with how to deliver bad news to customers, you’ll want to take this class. Delivering Bad News to a Customer on LinkedIn and on Lynda.com. Topics Include: Communicating clearly. Duration: 48m 13s.

Course 84

Course Policies Communication Customers 84

Uplight

DECEMBER 14, 2020

The post And 2020’s a Wrap: Uplight in the News appeared first on Uplight. In the midst of it all, Uplight’s utility partners have sought innovative ways to better serve their customers as trusted and stable energy providers–with impressive results and press coverage. Uplight has Read More.

Innovation 65

Innovation Customers 65

Myra Golden

OCTOBER 26, 2020

Give customers bad news using five easy steps based on the way doctors give bad news to patients and their families. Worksheet to practice giving bad news. Acknowledge Customer Concern video: Give Bad News Like a Doctor video: Was This Helpful? Get less backlash. Nudge customers to accept your word as final.

Video 52

Video Customers Customer Experience Design Customer Experience 52

Myra Golden

DECEMBER 15, 2019

This is a good example of how not to deliver bad news to a customer. You can’t control the fact that you have to be the bearer of bad news, but you can control how you deliver the news. Here’s how most people get it wrong when they deliver bad news to a customer: One. It’s hard enough to deliver bad news to a customer.

Banking 69

Banking Customers Examples Course 69

Optimove

FEBRUARY 12, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update and smart CRM basics on B2C marketing. B2CRM News: The Weeknd paid for his Super Bowl show. The post Watch: Smart CRM Basics and B2CRM Weekly News Update appeared first on Optimove.

CRM 52

CRM B2C Video Analysis 52

Myra Golden

OCTOBER 23, 2020

Grab the “Delivering Bad News” worksheet here , and come back next week for part two, when I reveal my 5 keys for Delivering Bad News.

Customers 95

Customers Customer Experience Design Customer Experience 95

Optimove

APRIL 9, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, and a CRM hack on RFM. B2CRM News: Trader Joe’s New App, and Stitch Fix’s Secret to Success. All previous weekly shows All our videos on Optimove’s Youtube channel.

CRM 52

CRM Video Analysis Tips 52

Totango

APRIL 13, 2021

Product Demonstration or Fake News? So, are you ready to stop falling for fake news and start working with a real product that provides real value? The post Don’t Buy into Fake News: Why Try Before You Buy is Best appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Customer Success 68

Customer Success Video Trends Data 68