InMoment XI
APRIL 3, 2024
Of course, while meeting customer goals and fulfilling their expectations is a worthy objective in and of itself, the right approach to digital experience also carries with it a number of business advantages: A seamless digital experience provides increased opportunities for gathering customer data and user feedback.
Experience Investigators by 360Connext
AUGUST 17, 2021
This often means creating a team of leaders who regularly meet to discuss priorities, resources and accountabilities that drive CX forward. But whatever you call yourselves, running effective meetings that keep the team engaged, excited, and working together is key to your success. So how do you run better CX meetings?
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C3Centricity
APRIL 9, 2024
As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). As companies strive to navigate the complexities of their respective markets, the learnings one can gain from examining the nuances of both B2B and B2C marketing become self-evident.
InMoment XI
NOVEMBER 28, 2023
Recognizing this, top brands and businesses are integrating review management into their marketing strategies. Data and insights from reviews can be used to make improvements and meet customer expectations. By analyzing reviews, your organization can understand what customers like or dislike about your products and services.
Advertiser: ZoomInfo
More meetings. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Longer sales cycles. Increasingly discerning buyers. Intensifying competition. Economic uncertainty. Thankfully, there’s an answer.
Comm100
FEBRUARY 17, 2022
Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. Only 10% of customers say that most brands are meeting their expectations for a “good experience”. However, 82% of marketers believe that they are meeting customer expectations. Personalization.
InMoment XI
SEPTEMBER 12, 2023
In today’s cut-throat market, differentiating your brand is more important than ever. Whether you’re a startup or a market leader, understanding your competitors helps you make informed decisions, from product development to marketing strategies. Market Position and Brand Analysis: How do consumers perceive your competitors?
Advertiser: ZoomInfo
Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year. For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.
Also, you will meet the unique capabilities of SmartMessage in helping you reach your targets. In our exclusive guide, you will have the chance to learn how you can get more from channels like email, SMS, and push notifications.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
Community offers brands efficient solutions across the business spectrum: support, success, CX, and marketing objectives can be managed and realized through Community. Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the ‘want behind the want’.
Speaker: Jason Cottrell and Brian Walker
As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Integrate modular tools to meet your unique needs. Distinguish credible vendors from the pretentenders in a crowded market. The era of all-in-one platforms is over.
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Moreover, we explore how great CX can instill customer security, amplify marketing efforts, and meet brand expectations. From real-life experiences with Hilton Hotels and an RV manufacturer, we underline the impact of responsive service recovery on brand reputation.
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With today’s ever-changing customer expectations, dynamic market realities, and aggressive competitors, the onus is on organizations to quickly understand where they are successful and where they fall short. The biggest challenge facing Contact Centers is understanding what customers expect. But then the questions become: What kind of AI?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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