Clarivate

FEBRUARY 15, 2023

In the report Demystifying the 5G standard essential patent landscape with manual SEP (Phase 2) published in October 2021, we presented findings from our extensive review of the granted patent families declared essential to 5G as of March 31, 2021. This report reflects Clarivate work product and analysis.

Analysis 52

Analysis Telecommunications Report Technology 52

Helpware

FEBRUARY 7, 2023

Artificial intelligence (AI) continues to push the boundaries of our technological capabilities. One radically transformative AI field is computer vision, where computers and systems construct meaning from the visual information around them. Then, they take action based on their understanding of this information.

Data 72

Data System Technology 72

Clarivate

OCTOBER 28, 2021

In the report Demystifying the 5G standard essential patent landscape with manual SEP (Phase1) published in March 2021, we presented findings from our extensive review of the granted patent families declared essential to 5G as of June 30, 2020. 1 Clarivate was retained to prepare this report by Sidley Austin LLP on behalf of a client.

Analysis 52

Analysis Report Groups Company 52

Thematic

AUGUST 12, 2018

It’s based on Manual Rules, and is closely related to word spotting. For example, a manual rule could involve the use of regular expressions – something you can’t easily implement in Excel. The best thing about Manual Rules is that they can be understood by a person. So, are Manual Rules good enough?

Analytics 59

Analytics Banking Feedback Software 59

ReviewTrackers

OCTOBER 10, 2018

The post The Business Owner’s Manual to Google Local Guides appeared first on ReviewTrackers. Sooner or later, an actual Local Guide might stop by, and their review of the experience can convince more people to visit that specific establishment.

Video 94

Video Feedback Brands Customer Experience 94

Forrester's Customer Insights

NOVEMBER 13, 2023

I’ve been involved with account planning programs for over 30 years — first as a sales rep, then as a sales manager, then as a sales operations leader, and, finally, as an analyst and advisor. And in all that time, resistance by sellers to the process of creating and leveraging account plans remains high. Why? […]

Sales 56

Sales Management Technology Strategy 56

Knowmax

SEPTEMBER 18, 2020

Troubleshooting support with manual and mechanical expertise.

Customer Experience 52

Customer Experience Customers 52

Feedb

NOVEMBER 26, 2019

Now, it is super easy to manually or automatically request a review thru Feedb with the convenient review site links so your customers are only a click or a tap away from leaving you a review. We are excited to announce the new feature that just went live: Direct Review Requests.

Video 52

Video Feedback Examples Customers 52

InMoment XI

FEBRUARY 22, 2022

One of my first jobs whilst studying at university was manually coding thousands of verbatims about pet food. Over the next five years, I worked in the market research industry and found that too many tasks are manual process-rich, as well as subject to human error.

Analytics 493

Analytics Software Tips eBook 493

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

Feedback 493

Feedback Management Self Service Conference 493

InMoment XI

APRIL 23, 2024

These models can uncover metrics such as churn likelihood and quality assurance which allows AI to do all the hard work with efficient AI algorithms, optimising operational efficiency without exhaustive manual reviews so your supervisors don’t have to waste time manually reviewing agent calls.

Social Media 260

Social Media Analysis Feedback Loyalty 260

Clarabridge

SEPTEMBER 5, 2017

Manual analysis: Many approaches to text analytics have been tried and found lacking. Manual analysis is the most basic way to understand feedback text is simply to have someone read the text, note the contents, and categorize it. If an organization is only receiving a few dozen surveys a month, manual review and coding could suffice.

Analysis 45

Analysis Feedback Data Social Media 45

ReviewTrackers

OCTOBER 10, 2018

The post The Business Owner’s Manual to Google Local Guides appeared first on ReviewTrackers. Sooner or later, an actual Local Guide might stop by, and their review of the experience can convince more people to visit that specific establishment.

Video 50

Video Feedback Brands Customer Experience 50

Lumoa

FEBRUARY 13, 2020

Within customer experience management there are many manual and repetitive activities that have the potential to be automated. We'll explain why you should automate activities within customer experience management, and we share real-life cases of customer experience automation. Feed generated with FetchRSS )

Customer Experience 445

Customer Experience Customer Experience Management Customers Management 445

Heart of the Customer

NOVEMBER 11, 2015

The post Manual Contact Center Productivity Tools Aren’t Fit for the Modern Era appeared first on Heart of the Customer. This would allow their customers to select the plan that best fit their needs. Their market research confirmed interest in the plan, so they implemented the new account types. […].

Contact Center 60

Contact Center Tools Insurance Innovation 60

Amity

NOVEMBER 15, 2013

What Really Happens with a Manual Process. The lesson here is not that the process is cumbersome and manual for the customer success managers – although without question it is! The post What Really Happens with a Manual Process appeared first on Amity.

Report 48

Report Customer Success Engagement Management 48

Lumoa

OCTOBER 5, 2022

We call the process of our AI creating Topics as “Topic Modeling” The goals for the new Topic Modeling AI are: Created Topics will be more respective of users manual changes , such as manual keyword additions.

CRM 208

CRM Knowledge Base Feedback Survey 208

Lumoa

DECEMBER 19, 2023

However, manually sifting through and evaluating this feedback can be incredibly time-consuming. However, this manual sentiment analysis has its limitations and challenges. Traditional manual analysis of extensive text data is impractical and time-consuming.

Analysis 208

Analysis Social Media Trends Feedback 208

Comm100

MAY 7, 2024

Automate repetitive ticketing processes Manually handling ticketing processes can be tedious and time-consuming. Agents can also manually invite visitors to chat. Automating ticket creation, categorization, and prioritization streamlines this process, freeing up valuable time for agents to focus on more complex tasks.

Customer Service 188

Customer Service Strategy Self Service How To 188

Comm100

APRIL 10, 2024

This provides insights into what the customer wants and keeps manual input to a minimum to streamline workflows. How predictive customer service works Predictive customer service works by collecting huge amounts of data and then using AI tools to process it and automate customer service tasks.

Customer Service 227

Customer Service Chatbots Analytics Customers 227

TechSee

MAY 30, 2024

By automating the creation of visual AI models, teams can devote their energy to delivering exceptional service rather than spending time on manual model building. Enhanced Customer Satisfaction With our enhanced automated AI modeling, accuracy and speed are the cornerstones of a positive customer experience.

Customer Service 109

Customer Service Customer Satisfaction Customers Innovation 109

Uniphore

JANUARY 21, 2022

While claims departments perform their task diligently, much of the work is done manually by humans that are, well, only human. As a result, inefficiencies abound and manual errors—some with serious financial consequences—are not uncommon.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

Cyara

APRIL 13, 2021

This new feature was built for two reasons: Make it easier to shift from manual to automated testing by eliminating a forced behavior change. Support manual testers with the power of automation as they test and monitor their contact center customer journeys to assure quality CX.

Contact Center 110

Contact Center Customer Journeys Brands Customer Experience 110

NobelBiz

MAY 7, 2024

Traditional dialing methods, whether purely automated or entirely manual, often fall short of meeting these demands. This gap has paved the way for hybrid dialer solutions, which integrate seamlessly with existing call center technology to offer the perfect blend of automated and manual dialing capabilities.

Call Center 59

Call Center Self Service Wait Times System 59

Think Customers

OCTOBER 19, 2016

Imagine a future where consumers no longer compare and select products, because companies already know exactly what each person wants and automatically deliver the right product.

Conference 40

Conference Consumers Marketing Company 40

CSM Magazine

MARCH 20, 2024

Despite advances in technology, many businesses today still perform manual cash flow analysis using spreadsheets. The Shift from Manual to Automated Processes For organizations that have always relied on manual cash flow analysis, shifting from manual to automated cash flow analysis can be difficult.

Analysis 52

Analysis Software Comparison Report 52

Team Support

MAY 21, 2024

TeamSupport’s AI Assist incorporates the latest conversational AI technology, acting as a seasoned copilot to help agents close tickets faster, bringing faster, more satisfying resolutions to customers with less tedious manual work for agents. AI Assist draws from historical data and details from previous interactions.

Tools 98

Tools Knowledge Base Customers Data 98

Magellan Solutions

SEPTEMBER 18, 2023

Here are some of the tough challenges they had: Manual Coding Everything in building a website needed to be coded manually. It involved manually optimizing the code, compressing images, and reducing the number of requests. Developers also had to go through the code manually to find issues.

Tools 98

Tools Tips Innovation Software 98

Uniphore

JUNE 16, 2021

51% of executives are considering a remote/hybrid workforce in 2021* 57% Plan to enable a truly digital workforce with end-to-end automation* 57% of call center knowledge base is still accessed manually*. What Your Call Center Agents Rant About on Social Media. and the 7 Surprising CX Insights They Reveal. Register Now. Many quit right away.

Contact Center 204

Contact Center Training Call Center How To 204

Optimove

MAY 22, 2024

Instead of manually sifting through data and making educated guesses about what might work best, relying on Optibot’s data-driven recommendations to make informed decisions empowers brands to build long and healthy customer relationships.

Marketing 59

Marketing Comparison Customer Journeys Data 59

MiaRec

JANUARY 30, 2023

A few weeks ago, we compared manual agent evaluation vs. software-supported agent scoring vs. automated call scoring for quality assurance. The conclusion was that while manual scoring usually leads to more accurate results than auto scoring, it is very labor- and time-intensive, resulting in only 1-3% of the calls being manually evaluated.

Software 78

Software Analytics Management 78

TechSee

MAY 11, 2023

It’s a lot to ask a non-technical employee to pull out a user manual or watch a YouTube video to figure out what’s broken. Fast and more straightforward than flipping through a written instruction manual or watching a video tutorial. And every minute that “thing” is not working costs a ton of money.

Self Service 109

Self Service Video Course Trends 109

BirdEye

JANUARY 25, 2024

Rather than manually compiling positive review excerpts, you can have tools like Birdeye automatically identify top reviews based on factors like star rating, location, review platform, etc. Save time Manually identifying, reformatting, and sharing positive review excerpts is hugely time-consuming. What is automated review sharing?

Social Media 109

Social Media Brands How To Multi-Channel 109

Totango

NOVEMBER 16, 2023

Regardless of your email service provider, these tools allow your customer success teams to see all customer interactions in one place—your Totango platform—without any manual logging, which increases your team’s operational efficiency, improves communication effectiveness, and enhances cross-functional visibility into customer interactions.

Customer Success 108

Customer Success Touchpoint Meeting Interaction 108

AWS Machine Learning

APRIL 19, 2024

The Training type column specifies whether the solution version was created manually or automatically. When enabled, your campaign will automatically update to use the most recent solution version, whether it was automatically or manually created. When your solution version is ready, you can create a campaign for your solution version.

Training 97

Training Resources Travel Software 97