Lithium

SEPTEMBER 27, 2018

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Centercode

APRIL 15, 2020

In addition to a sneak preview of Ted and Centercode’s 2020 roadmap, attendees also heard from customer testing program leaders at companies like Bose, Autodesk, and TechSmith, among several others. On the last day of the conference, attendees enjoyed a full day of workshops. Missed the workshop?

Conference 69

Conference Tips Roadmap Culture 69

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. She is the CEO of The Armah Institute of Emotional Justice – a global institute on implementing the Emotional Justice framework. Or, listen on: Apple Podcasts.

Roadmap 98

Roadmap Culture Policies Connections 98

One Millimeter Mindset

JULY 5, 2018

Focus on developing a refreshed and recalibrated customer experience and customer retention roadmap for your members. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Why Chasing Busy Work impedes Solid Business Opportunities [link]. Leaving Customer Care up to Customers? Contact me.

Customer Experience 44

Customer Experience Customer Retention Roadmap Innovation 44

Qualtrics

FEBRUARY 6, 2019

Design a data-driven product roadmap. Who should go: The conference is for anyone in product and there’s an additional leadership forum for leaders with Director, VP, or CPO titles. Day one consists of deep-dive workshops and an invite-only leaders forum for product leaders Director, VP, CPO or higher. Date: March 11-13, 2019.

Conference 33

Conference Management Innovation Roadmap 33

ClearAction

APRIL 17, 2019

This type of leadership is indeed rare: it wasn’t the nucleus of your university’s business curriculum, it’s not yet central to Wall Street’s conversations about your company, and it’s not yet the focus of prominent business journals. The entire leadership team must be aligned, with nobody left behind. 1 Good to Great , Jim Collins.

Management 69

Management Customer Experience Management Financial ROI 69

SurveySensum

MARCH 5, 2024

Employee feedback is the roadmap for this journey of improvement. Whether it’s boosting engagement, pinpointing growth areas, or sizing up leadership, having set specific goals will become your strength. By pinpointing areas that need attention, it becomes a catalyst for growth and development.

Culture 52

Culture Feedback Survey Employee Engagement 52

Gainsight

MAY 7, 2019

So, in typical PM fashion, she created the solution to a known problem and co-founded ProdPad , a software solution that helps PMs manage their roadmap and product backlog. In 2017, Eriksson co-authored the best-selling book, “ Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams.”.

Industry 49

Industry Conference Consulting Software 49

SmartKarrot

JULY 2, 2021

Effectively manage performance through your leadership team providing guidance, support and direction to ensure motivation and engagement of Client Success through utilization of talent management and rewards & recognition programs. Conduct group refresher workshops and webinars.

Customer Success 10

Customer Success Roadmap Customers Meeting 10

Qualtrics

AUGUST 6, 2020

At a time when every organization is looking for a roadmap forward , this book outlines the ultimate method for adapting your business for an ever-changing world - during the current pandemic and long after it. Unlearning explained. In fact, the most challenging obstacle we face is ourselves according to O’Reilly.

Roadmap 26

Roadmap Retail Employee Engagement Strategy 26

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. Of course this flag waving lends itself to oratory platforms such as conference keynotes and self proclaimed thought leadership blogs. It is also endemic between advisors and contact centre leadership. So add a pinch of salt maybe.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

SmartKarrot

JANUARY 5, 2021

Acclaimed multiple times as a top-notch Customer Success leader, Peter is the Senior Director, Customer Success Enablement and Thought Leadership at Oracle. If you believe in an interwoven community, built truly for Customer Success enthusiasts, you may know about the Atlanta Customer Success Leadership Forum co-founded by James.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SurveySensum

JULY 14, 2020

Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

MAY 27, 2020

Be it entrepreneurial tips, creativity, or leadership skills, these training courses are going to take care of every minute thing. . The training program is a comprehensive offering that utilizes digital learning platforms, online assessments, workshops, mastery tools, etc methods to deliver the best.

Training 10

Training Resources Management Groups 10

ChurnZero

MARCH 22, 2023

This roadmap focuses your team on high-priority items, keeps your costs aligned with your segmentation plan, and highlights where you need to apply resources—both people and technology. Give your leadership team visibility into the work you are doing to provide a great customer experience as efficiently as possible.

Customer Journeys 97

Customer Journeys Customer Success Touchpoint Financial 97

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Develop a sales strategy to achieve organizational sales goals and revenues through expansion of existing accounts.

Customer Success 3

Customer Success Roadmap Training Customers 3

SmartKarrot

MAY 28, 2020

A list of Top 8 Customer Success Workshops and Training Programs which is helpful in learning everything about Customer Success Management. #1 The courses and workshops provide participants the opportunity to earn an industry recognized certification. #2 Top-8-Customer-Success-Workshops-and-Training-Programs Download.

Training 10

Training Customer Success Course Roadmap 10

ChurnZero

MARCH 22, 2023

This roadmap focuses your team on high-priority items, keeps your costs aligned with your segmentation plan, and highlights where you need to apply resources—both people and technology. Give your leadership team visibility into the work you are doing to provide a great customer experience as efficiently as possible.

Customer Journeys 59

Customer Journeys Customer Success Touchpoint Financial 59

One Millimeter Mindset

AUGUST 18, 2020

Time to develop a new professional roadmap? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. One millimeter at a time.

Roadmap 89

Roadmap Government Communication Innovation 89

Gainsight

AUGUST 10, 2020

A lot of valuable insights, relevant questions, and real-time workshopping. As executives searched for advice on bringing these teams closer together, ideas like quarterly joint-roadmap development sessions and incentive programs for rewarding the collaboration were some of the suggested solutions. .

Leadership 59

Leadership Groups Customer Success Hotels 59

AWS Machine Learning

OCTOBER 4, 2022

Contact your AWS or Snowflake account team to get started today and ask for a forecasting workshop to see what kind of value you can unlock from your data. If you’re ready to automate and improve forecasting, we’re here to help support you on your journey. About the Authors. Bosco Albuquerque is a Sr. Charles holds an M.S.

Analytics 74

Analytics Training Data How To 74

Centercode

APRIL 9, 2020

Over the course of three days, attendees picked up new tips and techniques, workshopped their programs, networked across industries, and brought their experiences to the table in the largest gathering of customer testing professionals yet. He also shares insights into our roadmap for 2020. Can’t wait to start using it.

Roadmap 72

Roadmap Conference Engagement Feedback 72

Alida

NOVEMBER 8, 2017

In our Q&A below, Kelly discusses how companies can build common goals to achieve customer centricity, when she realized that passion and empathy were equally important for leadership and how business leader Jack Welch inspires her. Then one day a consultant from our ERP vendor came onsite to hold a workshop.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

ClearAction

AUGUST 6, 2019

Omnichannel: Seamless customer experience is empowered through close partnership between Marketing Operations and the IT team conducting reviews of the marketing technology stack and working on integrations, with a roadmap for future optimization. Analyzing Customer Insights.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

AWS Machine Learning

MARCH 19, 2024

Workers gain productivity through AI-generated insights, engineers can proactively detect anomalies, supply chain managers optimize inventories, and plant leadership makes informed, data-driven decisions. To learn more, visit consult the Amazon Bedrock documentation , and get hands-on with the Amazon Bedrock workshop.

Industry 115

Industry Knowledge Base Analysis Examples 115

AWS Machine Learning

DECEMBER 13, 2022

We can also offer workshops to assist you in learning how to use Forecast. He helps shape the Amazon Forecast service roadmap and collaborates daily with diverse AWS customers to help transform their businesses using cutting-edge AWS technologies and thought leadership. Charles holds a M.S.

Ecommerce 71

Ecommerce Training Roadmap Call Center 71