Leadership Lifetime Customer Roadmap Workshop 
SmartKarrot
JANUARY 5, 2021
Rick has authored the book named “ Practical Customer Success Management: A best practice framework for managers and professionals ” which is an amazing collection of practical advice and assistance for Customer Success professionals at all levels. Apart from that, he is also a Board Member at the Customer Success Leadership Network.
SurveySensum
JULY 14, 2020
He also founded a purpose-driven company, Customer Imperative, that focuses on helping B2B SaaS to retain customers, grow revenue, and scale customer success and Gain Grow Retain, a community for customer success leaders to share their work, collaborate and grow their careers. LinkedIn : [link]. Website : [link].
Expert insights. Personalized for you.
21 
Let's personalize your content