Building a Strategic CX Roadmap, Part 1: The Bad News
InMoment XI
APRIL 24, 2017
I taught a workshop on strategic roadmapping using our free CX Assessment to a group of eager CX professionals. I’m still on a high from the 2017 CXFusion Conference in Las Vegas. In the time since, I’ve continued to reflect on how to do this effectively, and I have some additional thoughts to share. View Article.
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