InMoment XI

FEBRUARY 14, 2024

Omnichannel customer experience refers to providing a seamless and integrated experience for customers across multiple channels or touchpoints. Omnichannel strategies prioritize seamless integration and consistency across all customer touchpoints. What is Omnichannel Customer Experience?

Omni-Channel 260

Omni-Channel Customer Experience Social Media Touchpoint 260

InMoment XI

FEBRUARY 16, 2024

This fragmented approach to CX makes it difficult to track customer behaviour across different channels and identify crucial opportunities for improvement. This is where the need for a fully integrated transformative business strategy becomes apparent. To learn more about InMoment’s Integrated CX approach, schedule a demo today!

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

LiveChat

JANUARY 29, 2020

Now, we took the next step and integrated LiveChat with HelpDesk to give you an even better experience when it comes to managing multichannel customer support. Let’s see how the integration works and what benefits HelpDesk brings to the table. What are the new features you’re getting with the integration? Custom domains.

How To 74

How To Comparison Communication Feedback 74

InMoment XI

FEBRUARY 7, 2024

The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. This is where integrated CX comes into play. Utilizing AI, this system organizes and deciphers the collected data, and makes sense of it thereafter. Integrated CX makes this a reality.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

InMoment XI

APRIL 25, 2024

The benchmarks serve as a valuable tool for organizations looking to assess their reputational performance, set goals, make informed decisions, and drive continuous customer experience improvement. Firms should prioritize integrity in all interactions with clients, regulators, and the public.

Financial 260

Financial Management Banking Insurance 260

InMoment XI

JULY 13, 2023

The poll and the subsequent discussion revealed the significant industry-wide adoption of integrating diverse data sources (other than traditional surveys) into Marketing Intelligence (MI), with the third poll showing that 81% had integrated different data sources into their reporting.

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

InMoment XI

FEBRUARY 9, 2024

Let’s take a closer look at how integrated CX platforms, and AI-powered tools in general, enable automotive brands to deliver intelligent, bespoke experiences that successfully attract, convert, and retain customers. Data is foundational to achieving these goals. Collectively, these signals provide a 360-degree view into each customer.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

Lumoa

JANUARY 8, 2024

They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. It’s about making a strategic leap, not just keeping pace. It turns analysis into visually appealing reports, making them easier to grasp and act upon.

Analysis 394

Analysis Software Comparison Social Media 394

Lumoa

APRIL 8, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Integration with Netigate Surveys Netigate is a premier survey provider, and for those of you that are already using Netigate surveys to collect feedback, we have an integration so that you can pull the responses to Lumoa with minimal effort!

Roadmap 208

Roadmap Knowledge Base Survey Feedback 208

Experience Investigators by 360Connext

MARCH 5, 2024

Even seemingly back-end roles like product development and IT are integral in supporting customer-facing employees and building the systems your customers use. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. Employees have great ideas!

Employee Experience 260

Employee Experience Customer Journeys Customer Experience Net Promoter Score 260

TechSee

APRIL 22, 2024

This allows remote service agents to annotate the shared images or live video to make it abundantly clear what needs to happen – the same way a sports commentator would use a telestrator to explain what happened on a play. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

Innovation 109

Innovation How To Sports Video 109

Kate Nasser

NOVEMBER 10, 2015

The post Making Worthy Teamwork Apologies | #integrity #peopleskills appeared first on KateNasser.com. Teammates: we know an apology must be sincere to succeed. But what frames it as sincere? Here's the 4 step checklist fr The People-Skills Coach™.

Interaction 40

Interaction Communication Leadership Management 40

ECXO

APRIL 24, 2024

Intuitive, clear designs make it easier to generate adoption, decrease customer success costs, and help customers adopt the solutions easily with the right onboarding. Our distinct preference for the former is due to our limited decision-making capacity per day as humans, a notion touching on psychological and cognitive science theories.

ROI 105

ROI Software B2B System 105

ClearAction

OCTOBER 4, 2015

How to Make Customer Experience Strategy Integral to Corporate Strategy. That makes a lot of sense when you stop to think about it. Take those nuggets and leverage them in your opening, closing, and commitment-making statements in as many things you do as possible. Why do companies succeed? Follow the money.

Strategy 48

Strategy Customer Experience How To ROI 48

Comm100

APRIL 22, 2024

Omnichannel platform integration An omnichannel approach integrates all customer service channels into one comprehensive platform, facilitating a unified and consistent customer experience. Platforms like Comm100 enable agents to access all communication channels — from emails, live chats, social media to phone calls — in one place.

How To 130

How To Chatbots Omni-Channel Social Media 130

LiveChat

JANUARY 29, 2020

Now, we took the next step and integrated LiveChat with HelpDesk to give you an even better experience when it comes to managing multichannel customer support. Let’s see how the integration works and what benefits HelpDesk brings to the table. What are the new features you’re getting with the integration? Custom domains.

How To 28

How To Comparison Communication Feedback 28

Comm100

APRIL 10, 2024

An uptick in brand loyalty, something that makes the $323 billion spent yearly on loyalty management worth it. In this regard, AI can help relieve the stress by being integrated into a more structured approach to customer service. Using these insights, businesses can make the necessary changes to improve their service offering.

Customer Service 212

Customer Service Chatbots Analytics Customers 212

Comm100

MARCH 20, 2024

Perceived corruption and inefficiencies within government institutions have significantly impacted public perception, leading many to question the integrity and effectiveness of their leaders and public services. Real-time interaction adds a human element to digital communication too, fostering a sense of connection and trust.

Government 188

Government Communication Self Service Chatbots 188

Comm100

OCTOBER 17, 2023

Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights. Why It’s Popular : Offers a blend of automation and personal touch, making it feel less like a ticketing system and more like a personal email.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Retently

APRIL 18, 2024

Effective in-app NPS surveys require strategic timing, personalization, and careful crafting of questions and follow-ups to yield the most valuable feedback while integrating seamlessly with the customer experience. This immediate feedback is gold for any business looking to make your experience even better. And setting them up?

NPS 78

NPS Survey Net Promoter Score Effort Score 78

TechSee

JUNE 29, 2023

Practical service automation requires a management layer that oversees and optimizes the LLM and integrates with the broader ecosystem of backend platforms and customer interfaces. Service requires making decisions and taking action across multiple platforms and environments. Getting there will require a broader perspective on service.

Chatbots 202

Chatbots Customer Service Customer Service Representative Wait Times 202

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Touchpoint 102

Touchpoint Connections Interaction Data 102

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. billion active users worldwide. “I’ve

Customer Success 107

Customer Success Touchpoint Meeting Interaction 107

AWS Machine Learning

MARCH 1, 2024

Self-service bots integrated with your call center can help you achieve decreased wait times, intelligent routing, decreased time to resolution through self-service functions or data collection, and improved net promoter scores (NPS). Make sure that the right permissions are set for enabling and publishing transcripts from Genesys.

Chatbots 96

Chatbots Self Service Omni-Channel Contact Center 96

ChurnZero

APRIL 12, 2024

Catch up on what’s new from Q1 2024, and see how it makes a difference, in our quarterly roundup of ChurnZero product release notes. How it makes a difference : Manage progress and stay on top of where every customer is on their journey, whether it’s events, logins, or completed courses.

Course 52

Course Customer Journeys Groups Customer Success 52

Totango

NOVEMBER 15, 2023

With robust integrations , pre-built customer success programs , and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

AWS Machine Learning

APRIL 16, 2024

The security of model weights—the parameters that a model learns during training that are critical for its ability to make predictions—is paramount to protecting your data and maintaining model integrity. With the AWS Nitro System , we delivered a first-of-its-kind innovation on behalf of our customers.

Innovation 120

Innovation System Training Software 120

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with unresponsive customer support.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

CSM Magazine

APRIL 18, 2024

What makes CPaaS a game-changer is its flexibility and scalability. The Benefits of CPaaS One major advantage of CPaaS is the ability to integrate communication services into existing business apps and workflows. Some examples include: Telehealth: Integrating video calling into healthcare apps for remote consultations.

Healthcare 52

Healthcare e-support Video Chatbots 52

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. May offer less flexibility in terms of customization and integration, with pre-defined workflows and limited compatibility with other systems.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

CSM Magazine

APRIL 26, 2024

Simplify Data Integration To minimize the time devoted to optimizing LMS reporting efficiency , it is crucial to simplify the process of collecting and integrating data into your system. This functionality enables users to efficiently analyze data as it is updated and make informed decisions.

Report 52

Report How To Analysis Analytics 52

West Monroe

APRIL 22, 2024

These trends require organizations to focus on five critical pillars for ensuring the success of IT integration mergers in the post-close global environment. These stakeholders are instrumental in decision-making related to the realization of synergies through the consolidation and elimination of redundant IT systems.

Government 52

Government Sports Resources Leadership 52

CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. This level of customization enhances the user experience, making it feel more engaging and tailored to individual tastes.

Customer Service 52

Customer Service User Experience Chatbots Touchpoint 52

AWS Machine Learning

APRIL 11, 2024

Together, we continue to innovate to make AWS the best place to run NVIDIA GPUs in the cloud.” “AI Blackwell’s secure AI capabilities integrated with the AWS Nitro System and AWS Key Management Service (AWS KMS) will provide customers end-to-end control of their training data and model weights.

Innovation 100

Innovation Resources Entertainment Sports 100