Experience Investigators by 360Connext

AUGUST 22, 2023

What measurements do you need? An executive invested in the customer experience will inspire innovation and motivate their team. Start Designing Great Customer Experiences Today Investing in your customer experience creates an ongoing cycle of innovation that helps your business stay ahead of the competition.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Magellan Solutions

FEBRUARY 26, 2024

Topics span integration tactics, measures of success, and preparing call centers for an AI-enabled future. See how AI-enabled innovations rescued companies from typical customer service challenges and showed new efficiency dimensions. Our dedicated practice unlocks high-ROI use cases and builds sustainable skills.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports is at the forefront of innovation in this field, providing advanced reporting tools that empower businesses to unlock the hidden potential within their data. Watch the Free Demo now.

Report 113

Report Social Media Multi-Channel Net Promoter Score 113

BirdEye

APRIL 11, 2023

The BCG Matrix organizes everything into: Low volume, low return on investment (ROI) Low volume, high ROI High volume, low ROI High volume, high ROI The BCG Matrix is also effective in evaluating your various marketing channels to determine which are the most effective and worthwhile.

Examples 98

Examples Strategy Analysis ROI 98

ECXO

APRIL 26, 2023

Collaboration also makes it easier to measure the impact of investment if there are shared goals and KPIs. This makes it easier to prove ROI. There are also metrics to measure increases in loyalty such as purchase frequency, average order / basket size, repeat orders etc.). But, there are common practices.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

SurveySensum

AUGUST 22, 2023

Upgrade ROI. Updates reflecting user wishes get higher adoption rates, boosting ROI. Feedback drives data-backed decisions, aligning your SaaS roadmap with what truly matters. Use the Insights Into Your Product Roadmaps Your customers share their expectations and experiences in their feedback. Be precise with features.

Feedback 52

Feedback Strategy Net Promoter Score B2B 52

Centercode

JANUARY 22, 2021

But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. The most innovative minds in tech know that no instinct or amount of experience beats actually listening to your customers. Read the Centercode ROI Report.

How To 59

How To Roadmap User Experience Return on Investment 59

C3Centricity

DECEMBER 31, 2018

This post lays out the importance of being data driven, innovative, collaborative and agile to succeed a customer first strategy. If this is your situation, just follow the detailed steps of this post and you will soon be doubling, quadrupling, if not 10x the ROI of your data! It also shares the seven reasons most companies fail.

Brands 208

Brands Strategy Customer Journeys Infographics 208

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Thematic

APRIL 3, 2024

Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. Actionable Tactics: Align with Business Goals: Don't create Voice of the Customer goals in isolation.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. For us, the pillars are always very clear.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. Measuring the User Experience: Collecting, Analysing, and Presenting UX Metrics by Bill Albert and Tom Tullis. Here is the link. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

SuiteCX

MARCH 31, 2015

Governance is focused on enhanced data, process innovation and new customer metrics. Center of excellence managed by Cust Exp person from BU Decentralized Journey Governance Dispersed groups working on journey mapping. No common tools or process. Level of maturity.

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100

CSM Magazine

NOVEMBER 18, 2022

For organization leaders, buy-in involves a commitment to supporting the program and sustaining it until it is developed, recognizing that these programs build over time, and that you must commit to act in order to turn VoC insights into ROI. Buy-in upfront can help make sure all of these elements are connected and engaged in the process.

ROI 52

ROI Touchpoint Voice of Customer Consumers 52

Gainsight

OCTOBER 27, 2022

We’ll kick off Day 2 with some inspiration and innovation. We’ll dig into building out your roadmap and major milestones for the first year including identifying the need, getting buy-in, building and launching, and measuring success. CS Ops plays a critical part in demonstrating the ROI of CS.

Strategy 52

Strategy Customer Success Software Roadmap 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Such priorities might include getting all your data in one place, adding data security measures, or deploying modern campaign management capabilities.

Loyalty 59

Loyalty Trends Data Marketing 59

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

NetBase

AUGUST 16, 2019

Find out how the Global Audience Insights team identifies key audiences, measure their engagement with our movie titles, and benchmark this engagement against both competitive and comparative titles in order to maximize our film’s slice of the pie on opening weekend. A Roadmap to Meaningful Content. How Warner Bros. Day Two Overview.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Retently

FEBRUARY 21, 2024

survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments. Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts.

Survey 78

Survey Social Media Advertising Analysis 78

West Monroe

JUNE 1, 2023

Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. It’s a continuous measurement process that ensures portfolio investments remain aligned with product performance and market demand.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Oracle

SEPTEMBER 19, 2018

General Session: The Latest CX Innovations for Sales. Your Roadmap of the Future for Sales and Service. Learn about the vision for sales as Oracle moves beyond sales automation, unifies sales and service, and integrates with marketing to streamline operations and measure ROI. Ready to register for Oracle OpenWorld today?

Sales 49

Sales Roadmap Loyalty Chatbots 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Measuring Your Team’s Health.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 112

Roadmap Competitive Advantage Innovation Self Service 112

Gainsight

AUGUST 10, 2020

The CS org is a gold mine of feedback and potential innovation for your product team to leverage. As executives searched for advice on bringing these teams closer together, ideas like quarterly joint-roadmap development sessions and incentive programs for rewarding the collaboration were some of the suggested solutions. .

Leadership 59

Leadership Groups Customer Success Hotels 59

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

Talkdesk

SEPTEMBER 18, 2017

How do you balance between projects based on optimization and sustainability and projects that are revolutionary and innovative? Our customers at Indochino expect us to continuously innovate and try to change the world and strike while the iron’s hot. Product Management at LinkedIn is responsible for the future roadmap.

Video 40

Video Roadmap Innovation Customers 40

West Monroe

JUNE 20, 2022

The same nimble mindset driving both startup and enterprise innovation is at the heart of digital product development. Billions in venture capital investment is driving startup and niche innovation of direct-to-consumer health brands and services. Featured Content. Key trends. Expectations have been reset for speed to market.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

SurveySparrow

SEPTEMBER 8, 2021

Kudos is an employee experience management software that prides itself on giving innovative employee engagement and management solutions to organizations of all sizes. Their focus is on giving the right recognition to strengthen workplace culture, eventually driving better ROI. Boost In Innovation. Embrace it. .

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

CSM Practice

DECEMBER 4, 2020

In this Chat & Learn episode, Irit Eizips, CEO & COO of CSM Practice featured Chris Singh, SVP Customer Success Management, Customer Engagement & Experience at SAP and talked about innovative ways to structure the conversation around value with customers, and easy tips to quantify the perceived value and customer experience.

How To 69

How To NPS Customers Customer Success 69

NetBase

OCTOBER 29, 2018

Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. Dhara Naik , Social Media Strategy Lead, AbelsonTaylor shared 8 simple rules for showing ROI through social listening and driving business results. The NetBase Roadmap – Skating to Where the Puck Is. And secrets revealed on Day 1….

Brands 60

Brands Social Media Analytics Conference 60

West Monroe

JUNE 20, 2022

The same nimble mindset driving both startup and enterprise innovation is at the heart of digital product development. Organizational culture is often cited as the greatest obstacle to achieving measurable results with data.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

The same nimble mindset driving both startup and enterprise innovation is at the heart of digital product development. Billions in venture capital investment is driving startup and niche innovation of direct-to-consumer health brands and services. Featured Content. Key trends. Expectations have been reset for speed to market.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40