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Chatbots for the tourism industry, a multi-faceted benefit

Inbenta

The tourism industry, an ever-changing sector. The face of tourism has evolved a lot in the past decades. As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient.

Tourism 121
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How to Draft Effective Customer Satisfaction Survey Questions for Hotels & Tourism

Comm100

Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. In hotels and tourism, reputation is what powers continued business success. Whether you word it formally or informally will depend a lot on the style of your business. Consider Your Reputation. How Should I Send My Survey?Email.

Tourism 105
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How Important is Customer Service in Travel and Tourism?

Bold360

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. However, businesses need to be able to pinpoint the exact information that is both relevant and actionable from a sea of content.

Tourism 56
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IBTM World Virtual 2020 goes live in a week

Storyminers

In addition, Hosted Buyers will benefit from dedicated content tailored specifically for them with the IBTM Inspire Masterclass stream, a separate on-demand track available from the 10 th December – with sessions for associations, corporates and agencies, which is sponsored by Korea Tourism Organization.

Tourism 204
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In hospitality, your people are NOT your most important assets.

Bill Quiseng

And for an industry set to take advantage of travel and tourism that will be generated by Gen X and baby boomers, that is good news. For you to succeed in this very competitive travel and tourism marketplace, you will need the right people. Ultimately, success in hospitality is all about interpersonal skills.

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Contact Center Technology in Your RFP: You’re Asking the Wrong Question

BlueOcean

Read on to unpack our recommendations as an outsourcer supporting some of the world’s best brands in verticals from SaaS to travel and tourism. It’s a topic of central importance when your contact center program includes digital payments or sensitive information. Technical Resiliency. Custom Recommendations.

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Smiles and Jokes Help Good Managers Boost Hotel Staff Performance

CSM Magazine

Publishing their findings in Tourism Management , the team notes that employees in the hospitality sector are typically under a great deal of stress and organisations must find effective ways to re-energise them, as their behaviour can determine customer satisfaction.

Hotels 52