How to Become an Everyday Travel Brand
Strativity
APRIL 10, 2024
The post How to Become an Everyday Travel Brand appeared first on Material.
12 game-changing tactics to boost travel agency marketing
BirdEye
NOVEMBER 30, 2023
The travel industry has undergone remarkable transformation over the past few years. While online bookings are still popular, curated travel experiences are also gaining traction. Travelers are increasingly seeking off-beat destinations with guided tours. How do you market your travel agency?
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Travel in the time of Coronavirus – Your rights explained
Helen Dewdney
APRIL 13, 2020
In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? See Coronavirus and travel – who’s taking advantage? I am highly unlikely to travel. How do I insist on a full refund? Many travel agents are refunding as quickly as they can.
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How The Global Travel Industry is Planning Ahead for Crisis Recovery
NetBase
AUGUST 5, 2020
The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. How the industry is preparing to move forward and tackle consumer concerns. Or so people hope.
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How to Deal With Snail Mail if You’re Travelling Often
CSM Magazine
OCTOBER 21, 2020
Read on to learn how to manage your mail. So, how do you deal with snail mail if you travel often? You have no reason not to update your reminders in case you are about to travel. Ever wondered what you’d do if, when on a trip, someone decided to take a peek into your mailbox? Consider A Virtual Mail Delivery Service.
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Travel & Ticketing Companies: Here’s How to Communicate with Your Customers During COVID-19
Optimove
MARCH 31, 2020
Since the outbreak of the novel coronavirus, we noticed a shift in the way leisure companies – travel and ticketing mostly – are approaching their customers. Travel & Tourism. At Optimove, our Travel and Tourism clients started by being very transparent in their messaging – providing a sense of authenticity and care.
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EasyJet Takes Proactive Approach to Travel Changes
NetBase
JUNE 11, 2020
Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating. The New Face of Travel. Let’s take a look!
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All you need to know about your consumer rights and travel
Helen Dewdney
MAY 13, 2019
How to complain about your train, airline, bus, tube, ferry or cruise. How to complain about buses. How to complain about buses all the info you need. How to complain about trains. Are you on the right track with your Christmas train travel plans? How to complain about train journeys (or the lack of them!)
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How to create loyal customers and brand evangelists in the travel and hospitality industry
Up Your Service
MAY 3, 2017
This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. If you travel with kids often, they might put some toys in the room.
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How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis
Lumoa
AUGUST 8, 2023
This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Examples of some behavioral questions: How do you go to your workplace?
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Agencies Capturing the Social Voice of the Traveler During Covid-19
NetBase
APRIL 3, 2020
Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. We recently spoke with Brandon Billings, VP, Social Media & Content Strategy at MMGY Global to see how that looks!
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Five Ways to Thank Customers — And How to Find Opportunities in Your Organization
Experience Investigators by 360Connext
NOVEMBER 17, 2020
So let’s get proactive about how we thank customers. To inspire you, here are a few of my favorite examples and ideas around how to do this. Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. Five Ways to Thank Customers. Deliver handwritten thank you notes.
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Talkdesk for Travel & Hospitality: Move to the cloud now
Talkdesk
APRIL 22, 2020
When I’m onboarding new hires, I can have them download, register and learn how to use the program within an hour, and they are able to take calls.” — Emily Donohoe, training specialist, HotelTonight. However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response.
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How to Ensure Business Continuity in the UK Fuel Crisis
TechSee
OCTOBER 5, 2021
How to Ensure Business Continuity. In addition to parts and labour, there are indirect costs such as administration, unbillable travel time, vehicle fuel, maintenance, insurance, and depreciation. The post How to Ensure Business Continuity in the UK Fuel Crisis appeared first on TechSee.
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How to engage with customers that love you
Lumoa
MAY 29, 2018
You might start to wonder "how to do this kind of analysis?”. Upselling is a common practice in many industries, one particular example being the low-cost air travel. Have you ever paid for additional luggage space, travel insurance or on-board catering?
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How to Keep Your Customer Experience Momentum
Experience Investigators by 360Connext
MARCH 17, 2020
My travel calendar is clear. Your employees are making judgment calls every day regarding how to handle situations they have literally never even thought of before, unless you handled your pandemic prep training when most organizations didn’t. We are looking after our neighbors and parents as best we can. Lean on your mission.
Understanding the Sample Size Formula
InMoment XI
NOVEMBER 23, 2022
Unfortunately, understanding the need for correct sample sizes and understanding how to select the right sample sizes are two different issues. Here, we’ll walk you through the sample size formula and how to apply it. For effective sample size determination, many researchers rely on the sample size formula. .
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5 Reminders How You Can Work Remotely & Travel For 2021!
Magellan Solutions
SEPTEMBER 3, 2021
Becoming a digital nomad and working remotely while traveling is a dream come true. . Which is why we thought of putting together a guide with the help of our travel-savvy agents to help you understand this lifestyle before getting into it yourself. What do you need to look out for before traveling? Types of Remote Work.
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How to Prove the ROI of Your Voice of the Customer (VoC) Program
GetFeedback
JULY 19, 2019
For most businesses, understanding the Voice of the Customer is like trying to figure out how to experience the Grand Canyon. How do we begin? FREE GUIDE: How to Run a Successful VoC Program . Unless you know how to exceed customer expectations you’re stabbing in the dark. Free Guide: How to Run a Successful VoC Program.
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Five Ways to Thank Customers — And How to Find Opportunities in Your Organization
Experience Investigators by 360Connext
NOVEMBER 22, 2022
So let’s get proactive about how we thank customers. To inspire you, here are a few of my favorite examples and ideas around how to do this. Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. Five Ways to Thank Customers. Deliver handwritten thank you notes.
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Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference
Experience Investigators by 360Connext
APRIL 13, 2021
Interviewing customers, former customers, and almost-customers is a great way to really listen to the people who actually traveled through the customer journey. How Many Customer Interviews Are Enough? . How to Invite Customer Interview Participants. How To Conduct Customer Interviews. I love talking to customers!
How to Build & Maintain Customer Trust During Covid-19
Experience Investigators by 360Connext
APRIL 28, 2020
A lot of travelers rely on the consistent experience of McDonald’s or Starbucks. How can you anticipate the questions and needs of your customers today? Related Article: Covid-19 Makes Journey Mapping More Important than Ever Here’s How to Build One. ).
How to Build a Next-Generation Loyalty Scheme
CSM Magazine
OCTOBER 4, 2023
Hamish Sherlock of Applause , explains how to build a next-generation loyalty scheme. To keep loyalty schemes performing well, companies need to regularly collect data and member feedback on the types of rewards they offer, whether rewards accrue quickly enough, and how customers feel about those offerings.
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How to save money on goods and services and get financial help
Helen Dewdney
JUNE 26, 2023
Saving money on food, energy, telecoms and how to get financial help During this cost of living crisis we are having to cut back more than ever and that includes on the essentials. Using Apps and websites to save money The best apps and websites for saving money Saving money on food and shopping How to save money on the grocery shop.
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Back in the air: How to get travelers flying again during COVID-19
Qualtrics
AUGUST 26, 2020
Travelers are facing a crisis of confidence. With this window of opportunity, here’s how airlines can instill the confidence people need to get back in the air: Offer careful boarding and deplaning experiences, vigorously enforce safety standards among passengers and crew, and provide special booking and in-flight experiences.
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How Important is Customer Service in Travel and Tourism?
Bold360
APRIL 27, 2017
Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!
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How to Handle Lost Luggage: A Lesson From the Airlines
ShepHyken
MARCH 3, 2021
I reflected on what I love about travel, and even some of what I don’t love. The post How to Handle Lost Luggage: A Lesson From the Airlines appeared first on Shep Hyken. It’s been almost a year since my last business trip. Falling into the latter category of what I don’t love is checking luggage. Follow on Twitter: @Hyken.
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How to Transform the Customer Experience
ShepHyken
FEBRUARY 26, 2020
I had a chance to interview Matt for my Be Amazing or Go Home TV show, and he shared specific insights on how to improve the customer experience. In my interview with Matt, we talked about the following three opportunities and how to exploit them for a better CX: A Frictionless Experience – Let’s start with my favorite.
How To Dispel CX Misconceptions & Miscommunication in Your Organization
Experience Investigators by 360Connext
SEPTEMBER 8, 2020
It’s difficult to change things for the better when there are pervasive falsehoods, fables and factually-questionable stories traveling throughout your organization. I was consulting with a client who was concerned about how to move to a more remote workforce. How to Fix It: How can leaders help empower employees?
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The Startling Truth About Traveling With the Top 1%
Beyond Philosophy
JULY 20, 2016
These trends have led travel companies to rethink the experiences they offer to customers, especially the ones with lots of money to spend. This rise in ultra-exclusive travel highlights is what I’ve been saying for a long time: a customer experience has to be based on more than rational factors like price. It’s hard to blame them.
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Guest Post: How to Build Your Customer Experience Roadmap
ShepHyken
DECEMBER 4, 2020
If this airline has primarily leisure travelers (i.e. families, vacationers, infrequent travelers) the adoption of this technology will likely be low. Future Travel Experience & Popular Science awarded her for her JFK Lobby redesign and facial recognition program.
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How to Make a Poll on Google Forms? A Complete Guide
SurveySparrow
MARCH 20, 2024
So, how to make a poll on Google Forms, huh? In this blog, we will be discussing – How to make a poll on Google Forms? How to Make a Poll on Google Forms: 7 Simple Steps It’s no secret that Google is THE prominent search engine out there. Suggested Read : How to Create an RSVP Form on Google Forms?
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52 How to Design Your Field Service Management KPIs
Alliance by IFS
MAY 31, 2019
Tips on how to determine your KPIs. How to move the meter. Travel time (productivity). With its smart scheduling and dispatch system, for instance, you can look more deeply into workforce utilization and travel time KPIs. The post How to Design Your Field Service Management KPIs appeared first on Astea.
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How To Run Great Win Loss Interviews
Genroe
DECEMBER 1, 2021
You will have invested substantial staff time, travel and other expenses. The post How To Run Great Win Loss Interviews appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Typically the process has taken a long time to complete: maybe even a year or two.
How to Write Crucial Return to Work Survey Questions
ProProfs Chat
OCTOBER 30, 2020
How has the pandemic affected your work life? I can save on travel and other expenses. In the COVID-19 scenario, there are concerns about contracting infection, travel woes in the light of low transportation availability, and the organization’s overall infrastructure preparedness to handle the crisis.
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How to Get the TripAdvisor Certificate of Excellence
ReviewTrackers
MARCH 1, 2019
Home to over 730 million reviews and opinions covering the “world’s largest selection of travel listings worldwide,” TripAdvisor is an essential platform for every hotel or hospitality executive. The website’s Certificate of Excellence award is one of the most coveted badges of honor for businesses in the travel sector.
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How to Break the Rules and Delight Customers
ShepHyken
MAY 10, 2023
This client has a team that travels to auto dealerships to help dealers with demanding customers they can’t seem to please. Members of this team believe in the power of saying “Yes” instead of “No.” They have the authority to refund the entire price of the car, even if it’s 10 years old.
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The Future Today! How to Build a Proactive Experience to Gain Growth and Save Costs!
Beyond Philosophy
AUGUST 25, 2022
But, first, decision-makers, and customer experience and brand managers should determine how to put them together. People need to get from point A to point B at a surface level, but if you understand it at a deeper level, people have these motivations for travel. How to Build a Proactive Experience to Gain Growth and Save Costs!
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Cracking the Ghosting Code: Discover the Reasons ways and how to Overcome it
Beyond Philosophy
APRIL 4, 2024
Maybe they need to talk to their spouse, or they have a business travel situation they need to sort out first. It’s twelve people, and only two to three respond routinely. The others do not. My unresponsive mates might have a good reason for not responding right away. That is understandable. However, not responding at all is not.
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Tailoring Your CV: How to Land the Job You Want
CSM Magazine
FEBRUARY 1, 2024
How to Place the Emphasis on Your Customer Service Skills Once you’ve narrowed down the industry you want to work in and start identifying jobs you want, it’s time to tailor your CV to focus on the most important customer service skills in that industry.
How To Measure Customer Emotions
Beyond Philosophy
SEPTEMBER 26, 2018
We discussed how to measure customer emotions on our recent podcast. Today we will discuss how to measure feelings, which feelings you should measure, and where and when you should measure them. How Do We Measure a Feeling? The post How To Measure Customer Emotions appeared first on. To listen in, please click here.
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How to complain about pot holes
Helen Dewdney
AUGUST 15, 2022
How to book and complain about holidays/flights/travel. How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! The post How to complain about pot holes first appeared on The Complaining Cow. Other help for complaining effectively. GET THE BOOK!
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50 How the Most Important Touchpoints Get Ignored, And How to Fix It
Experience Investigators by 360Connext
FEBRUARY 4, 2019
We have to find ways to know and support how our customers are traveling between touchpoints, and not the other way around. The post How the Most Important Touchpoints Get Ignored, And How to Fix It appeared first on Customer Experience Consulting. We must speak up on behalf of the customers.
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How to Draft Effective Customer Satisfaction Survey Questions for Hotels & Tourism
Comm100
JANUARY 25, 2018
Not only do you need to consider how to create customer satisfaction survey questions specific to your hotel or establishment, you also need to consider who should receive your survey, and how to send it, as well as how to collate results. How to Administer Customer Feedback Surveys. Download Now.
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