Gainsight

AUGUST 27, 2021

If you’re a product manager, you’re constantly being slammed by figures and opinions. How do you know which KPIs are worth your time? We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI. You don’t have to panic. The takeaway?

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. The problem is, many B2B community managers are unsure about how to get started. Define your goals and make a plan.

ROI 61

ROI B2B Roadmap Metrics 61

ChurnZero

FEBRUARY 26, 2021

At ChurnZero’s recent virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to eliminate unhealthy friction between departments. For example, Product Managers can share research requests when they want to talk to a customer with pain points related to a feature in review.

Customer Success 59

Customer Success Company Management Roadmap 59

TechSee

MARCH 2, 2023

An experienced AI partner can provide a structured, well-thought-out onboarding, customization, and staffing strategy and help you develop your KPI objectives and ROI timelines. Every provider with enterprise experience should be able to help you identify the challenges you will face and coach you on how to avoid them to succeed.

Self Service 109

Self Service Roadmap Resources Meeting 109

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. They provide clear directives, guiding businesses on where to act, how to improve, and when to innovate.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

Integrity Solutions

NOVEMBER 29, 2022

Here’s the cold hard truth about sales training ROI: While companies around the world continue to invest billions in sales enablement initiatives every year, most of these organizations cannot trace any tangible improvements in the key metrics that matter to their investment in those initiatives. How to Determine Sales Training Metrics.

Training 87

Training Metrics Sales ROI 87

ChurnZero

SEPTEMBER 20, 2019

Q&A: How to Build Effective Customer Success Plans. CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Experience Investigators by 360Connext

AUGUST 22, 2023

It gets easier with time, and there are plenty of great feedback management tools to help. Focus on just a few feedback channels at first to get comfortable with the process. The goal, however, is to meet customers wherever they are and on their terms. Blend Company Data and Customer Data Humans often say one thing but behave differently.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

SurveyGizmo

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

delighted

DECEMBER 10, 2019

ROX is the new customer experience ROI. Let’s get right into it — how customers perceive your brand can influence the success of your business more than ever before. A common misconception when building a customer experience program is that it is difficult to quantify the success of your endeavors and that the ROI is usually unclear.

ROI 40

ROI Measurement Customer Experience Effort Score 40

CustomerSuccessBox

SEPTEMBER 4, 2019

When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The post Attention CSMs : How to carpe your diem! Training, and implementing creative solutions.

How To 78

How To Roadmap Customer Success Training 78

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? Read on to learn how these six product professionals listen and act on customer feedback. 6 Customer Feedback Processes from Product Management Experts. Q: How do you prioritize what feedback gets incorporated into the product roadmap?

Feedback 117

Feedback Roadmap ROI Case Study 117

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Alex Turnbull wrote a whole post about how Groove achieved a 68% response rate on product updates.

How To 81

How To Roadmap Case Study Tips 81

BirdEye

APRIL 11, 2023

In this article, we’ll share the top business strategy templates and how to use them to plan the future of your business. How to develop a business strategy FAQs about business strategy templates Create your business strategy template today What is a business strategy? How does the saying go,” don’t reinvent the wheel.”

Examples 98

Examples Strategy Analysis ROI 98

Magellan Solutions

FEBRUARY 26, 2024

It allows for more well-rounded call analytics than a human customer support manager could provide. Forward-thinking leaders partner with AI specialists like Magellan Solutions, providing tailored roadmaps and platforms explicitly aimed at transforming AI in contact centers.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

C3Centricity

MAY 11, 2020

For more on project management I suggest reading the post “Getting to Yes: A 7-step Roadmap to Successful Project Management.” No-one understands how to move the initiative forward. They will also be able to adapt and adjust the plans as challenges arise in its execution.

Strategy 194

Strategy Customer Centricity Chief Customer Officer CRM 194

Amity

OCTOBER 7, 2016

Customer calls: Being present on other CSMs customer calls allows faster learning on what users want, what new and tricky questions to watch out for, how different companies formulate a strategy around your product. Product calls: Sitting in on meetings with our product team provides a better understanding of your product roadmap.

How To 99

How To Roadmap ROI Meeting 99

BirdEye

APRIL 3, 2023

In this article, we’ll share strategies and tips on how to write a business plan that will help launch your new business in the right direction. It also details how the business will be financed, managed, and staffed. Knowing how to write a business plan for a loan can help you secure your funds sooner.

Examples 52

Examples How To Financial Analysis 52

Gainsight

APRIL 5, 2022

But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. What are some examples of multi-product companies?

Company 52

Company Multi-Channel Roadmap Analytics 52

Lithium

DECEMBER 6, 2022

How General Motors Found a Best-in-Class Social Media Management Solution with Khoros The GM Social Media CoE needed to find the best listening, engagement and customer care tools to deliver a first-class experience across social for its fans, so they decided to reevaluate GM’s social media management software to better deliver on that promise.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Solvvy

OCTOBER 25, 2022

You also need to research the best way to format the survey, including A/B testing, to see how to get the most participation and meaningful results. . How to Create a Good Customer Satisfaction Survey. These tips can help you get the most customer feedback survey ROI. Train Your Employees on How to Improve Customer Experiences.

Customer Satisfaction 62

Customer Satisfaction Measurement Effort Score How To 62

Gainsight

MAY 13, 2020

Efficiency and how to do more with less. How to find pockets of expansion in your customer base. Ashvin dived in on how he is using Gainsight to identify the best swarm strategy including applying our COVID-19 workflows to segment customers based on their level of impact to drive better predictability to prevent churn.

Roadmap 59

Roadmap ROI NPS Customer Success 59

ECXO

APRIL 26, 2023

This makes it easier to prove ROI. Co-operation with the CCO makes it easier to prove the business value (the ROI) of a CX improvement. Successful CDOs understand how customers experience products and services and are relentless in working out how to improve them. But, there are common practices.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

West Monroe

MAY 17, 2023

Gives more control over all aspects of the product development lifecycle and what features/functionalities are prioritized on the product roadmap, resulting in smoother implementations, greater adoption, and control over the evolution of key business solutions. How much risk is the bank willing to take on to find the perfect solution?

Banking 52

Banking Technology Innovation Roadmap 52

Waypoint Group

FEBRUARY 5, 2019

Meanwhile, my Customer Success Managers spend more and more time dealing with product performance (speed) issues. The right product-roadmap is probably a balance, but the product team isn’t understanding the impact of our product’s poor performance on our ability to retain customers.

How To 40

How To Voice of Customer Roadmap ROI 40

CSM Magazine

NOVEMBER 18, 2022

Kate Kompelien, Executive Director of CX Strategy and Design at TTEC Digital, explains how to use VoC to understand your customer’s needs across the Total Experience. . Senior leaders, directors, middle managers, and on-the-ground staff in key departments must be willing to engage in the program, at various levels.

ROI 52

ROI Touchpoint Voice of Customer Consumers 52

ClearAction

DECEMBER 19, 2014

Sharing a vision across a company means there are common definitions of the current situation, the desired situation, and how to bridge the gap. Create dialogue so you can manage uncertainty and resistance, and leverage proponents. Customer experience management is an extended outing you're undertaking with a mammoth-sized group.

Strategy 116

Strategy Customer Experience ROI Sports 116

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Community Manager Certification Level II. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Community Manager Certification Level II. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Community Manager Certification Level II. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. Our CEO, Nick Mehta has an entire blog post on how he meets 500+ customers every year and why it matters. DO Demonstrate Value and ROI. Prepare your leaders as well.

ROI 52

ROI Comparison Leadership Survey 52

Customer Bliss

NOVEMBER 15, 2018

For Samantha and her team, the question they had to ask was, how do you maintain relationships with your customers, with 20th-century technology and thinking? 2 – Connect ROI to Growth. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

SurveySensum

OCTOBER 4, 2023

How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. But how to determine which one is the right tool for your automotive business?

Automotive 52

Automotive Tools Feedback CRM 52

Oracle

SEPTEMBER 19, 2018

In this session, hear how sales reps, managers, and executives manage day-to-day operations and strategic planning, and see how unifying sales and service is adding value for companies. Your Roadmap of the Future for Sales and Service. How do you build a loyal customer base?

Sales 49

Sales Roadmap Loyalty Chatbots 49

Gainsight

MARCH 21, 2019

So without any further ado, let’s take a closer look at seven of the most common reasons why customers churn and how to stop them. I’ll show you how to spot each one and give you a few steps you can take to prevent them. And we never want to be in the bottom right—no ROI and they don’t like you.

ROI 78

ROI Return on Investment Customers Customer Success 78

Gainsight

OCTOBER 27, 2022

We’ll dig into building out your roadmap and major milestones for the first year including identifying the need, getting buy-in, building and launching, and measuring success. Avoiding Management Debt. How to map those contextual skills to a CS organization type to make candidate sourcing more efficient.

Strategy 52

Strategy Customer Success Software Roadmap 52