10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before

Comm100

As a manager or trainer of a customer service team, you’ll know that excellent customer service teams aren’t born that way. Learning and training are at the heart of teams who are united in vision, strive for excellence and deliver the best customer experiences. And when training your team to become the best, excellent training materials are essential to help your team experience those paradigm shifts that fuel greater understanding of your customer.

How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios.

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How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios.

Bring the Skills of the Theatre to Your Face-to-face Customer Service Training

CSM Magazine

To deliver the best Face-to-Face service you must think like a customer. You need to be aware of your body language and your tone of voice and how both are affecting the perception customers have of you and your company. Hendrix Training runs an innovative, fun but also technical customer service workshop for a range of clients, including in retail, hospitality and the public sector, to boost employee confidence and lift the spirits of staff and customers.

How to Say YES – Every Time

Shep Hyken

How do you say Yes to every customer request ? Is this customer service utopia? Both of these authors have a hospitality background. Both know the value of their customers hearing yes for an answer. And, that’s a pretty big difference, but not to the customer.

Hotels 106

Essentials Of Internal Customer Service: Training And Inspiring Employees To Serve Their Colleagues

Micah Solomon

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. What is internal customer service–a good, workable definition? The “what”: Internal customer service is when we provide customer service to the people we work with, helping them to do their best to serve external customers and promote the interests of our company.

Complaining Customers Aren’t Looking for Excuses

ShepHyken

My wife, who knows that I’m acutely aware of customer service issues (Of course I am! Two big lessons here: Read between the lines: When a customer says something negative about your product, it is more than just a statement of fact. Good servers – or anyone who is dealing with a customer and hears a statement like the one I made – would recognize that I wasn’t happy. The post Complaining Customers Aren’t Looking for Excuses appeared first on Shep Hyken.

5 Top Customer Service Articles For the Week of March 2, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. CX Is Broken: Five Takeaway’s From NTT Ltd’s 2020 Customer Experience Benchmarking Report by Stan Phelps. Zendesk) The good news is that customer focus can be improved.

Medicare forcing hospitals to improve their customer service

Service Untitled

In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. The survey is called Hospital Consumer Assessment of Health-care Providers and Services (HCAHPS) and contains 27 pertinent questions about a patient’s hospital experience. Was the hospital quiet at night?

Never Take Your Eyes Off the Customer

ShepHyken

They are an outstanding example of a great product – their food – and amazing service. There are many excellent customer service tips from a veteran in the hospitality business. But, the food and service had the reputation for being stellar, and people were willing to wait. The Lesson: Never take your eye off your customers. Stay focused on doing the right thing for your customers, and they will stay focused on you.

Don’t Be Lazy – Go the Extra… Inch!

ShepHyken

The food was great, but the service ended on a sour note. His attitude toward the end of our experience reminded me that sometimes people don’t do what is requested – or even expected – simply because they don’t want to make the little extra effort to take care of their customers. One of the nicest expressions of appreciation to a customer is giving them a little extra time. App Customer Care customer appreciation hospitality and service take care of customers

Bad Timing or Bad Decision

ShepHyken

On that day, I was with my friend Dennis Snow , a fellow customer service expert who spent 20 years working at Disney. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. App Customer Service Culture bad customer experience hospitality and service inconsistent experience

5 Top Customer Service Articles For the Week of March 8, 2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Why marketing can no longer ignore customer experience by Jason VandeBoom. My Comment: Customer Experience (CX) is marketing.

5 Top Customer Service Articles For the Week of October 5, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Forever-Changed Buying Patterns Mean Rethinking Customer Loyalty by Mary Jo Yafchak. My Comment: Just when you may have thought you understood your customers’ buying patterns, along comes COVID-19, disrupting everything we had learned about our customers over the years. Time to pay attention and meet your customers where they are.

5 Top Customer Service Articles for the Week of September 3, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I call it The Convenience Revolution , and I’ve written an entire book about it and how you can use convenience to take your customer service to the next level. Three Revenue-Generating Rules for Creating a Client-Centric Culture of Service by Carrie Hansen. 5 Hospitality Phrases Guests Remember Most by Rupesh Patel. Save the Customer.

Simple Words and Phrases Can Enhance the Customer’s Experience

ShepHyken

The words you say, the way you act, and your attitude toward your job and your customer are sometimes the difference between satisfactory and amazing. Tracy is very proud, and rightly so, about the food and service at all of his restaurants. Tracy went on to explain that the way the servers are trained to ask certain questions, such as, “What else can I get for you?” implies you want to do more for your customer.

Customer service: avoid cheesy lines

Very Best Service

In customer service , even when you work in a restaurant, hospitality or the food industry, cheesy lines are best avoided. Irrespective of your own customer service definition, this simple notion should be included in all customer service training programmes Picture courtesy of Imaging Essence with our thanks. CRM customer relationship management customer service training

5 Top Customer Service Articles for the Week of September 18, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian. Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. 25 Reasons Why Hospitality People Are So Resilient by Rupesh Patel.

5 Top Customer Service Articles For the Week of April 3, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

A Boring Customer Service Experience—That’s What Our Customers Want

ShepHyken

Call me boring, but I want the same thing every time—at least when it comes to customer experience. We want our customers to always have a good experience with us—one they can count on always happening every time they do business with us.

5 Top Customer Service Articles of the Week 8-2-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. Any strategy a company takes is one it believes will improve customer experience (CX).

Create a customer service culture to stand out in the crowd

NewVoiceMedia

When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. I worked with the first management team to craft vision, mission and value statements that stand out in a crowded hospitality market by defining a customer service culture. Your Service.

Hotels 156

5 Top Customer Service Articles For the Week of January 25, 2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging.

How To Build Your Customer Experience Strategy By Asking Yourself These Three Questions [2020 Edition]

Michel Falcon Experience

I’ve leveraged customer experience strategies within my career for more than ten years now. I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all.

Create a customer service culture to stand out in the crowd

NewVoiceMedia

When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. I worked with the first management team to craft vision, mission and value statements that stand out in a crowded hospitality market by defining a customer service culture. Your Service.

Hotels 156

Social Media is Bad for Customer Service

Bill Quiseng

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel.

5 Top Customer Service Articles For the Week of December 28, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Gift Experiences Can Create an Emotional Connection With Customers by Wise Marketer Staff. Excellent Customer Service?

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7 Customer Experience Questions with Shep Hyken

Kayako

We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and what businesses must do to create the best experiences for their customers. Shep, has been guiding organizations and customer experience professionals since before the industry knew what the term ‘customer experience’ meant. Self Service – Put control in the customer’s hands.

Set a customer service culture with three steps to welcome

NewVoiceMedia

We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. We each had very different opinions about what constitutes “good service.”. But what a challenge for committed service providers! Creating a customer service culture that works can be done. Should your customer service culture be reserved and polite, or outgoing and friendly? What pleases one customer may easily disturb another.

Top 10 Customer Service Acronyms to Use Every Day

Steve DiGioia

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”.

Improve Your Customer Service–Starting Today–In Seven Essential Ways

Micah Solomon

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Customer service transformation isn’t easy, but it’s one of the most effective ways to improve business performance. If you’re looking for a place to start, here are seven service catalysts that can bring powerful results. [Originally published in Forbes.com.

Customer Service Culture Stimuli: 10+ Ways To Kickstart Company Success)

Micah Solomon

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. ” Building and nurturing your customer service culture should be the foundation that supports and sustains superior customer service. It’s the bedrock upon which a properly designed and focused customer experience should rest.

5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? Hotel Guest Service: Being Capable Is Not Enough by Steve Curtin.

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. At Netomi, we deeply care about improving the customer experience.

5 Top Customer Service Articles for the Week of November 26, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Do customers really want to take your survey? To Improve Customer Experience, Start With Morale, Not Technology, Feds Say by Tom Shoop. Customer Retention Made Easy by Samir Palnitkar. My Comment: In the 1980’s I read that it costs five times more to acquire a new customer than to keep an old one. Customer Experience by Tom Fishburne.

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. At Netomi, we deeply care about improving the customer experience.

5 Top Customer Service Articles for the Week of July 8, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. These firms do many things poorly, but a bizarre interaction with my current internet provider uncovered a brand new customer experience failure. 10 Best Things about Customer Contact Week 2019!