Prophet

JANUARY 15, 2020

This year, Prophet took home 7 Transform APAC Awards that recognized our work in brand strategy, design and innovation across a range of industries. The post How Prophet Creates Winning Hospitality Brands that Stand Out appeared first on Brand and Marketing Consultancy | Prophet.

Hospitality 52

Hospitality Brands Consulting Innovation 52

CSM Magazine

DECEMBER 6, 2022

There are several benefits to outsourcing customer service in the hospitality industry. Read on to learn more about the benefits of outsourcing customer service in the hospitality industry. Hospitality businesses need to focus on delivering high-quality service to their customers in order to keep them satisfied and coming back.

Hospitality 52

Hospitality Customer Service Hotels Omni-Channel 52

Lithium

SEPTEMBER 29, 2022

It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? It’s generally accepted that most people will only interact with a travel brand when they have a question or issue they need resolving. A brand could do one of two things.

Hospitality 52

Hospitality Brands Travel Airlines 52

CX Centric

MAY 25, 2021

On Thursday 3rd June we will host the CX Centric Conversation: Driving Growth in the Hospitality Sector through Exceptional Experiences. The Hospitality industry now faces a smorgasbord of unprecedented challenges which have proved to be insurmountable at most instances. Hospitality Challenges. Feel free to sign up here.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Vonage

SEPTEMBER 15, 2017

Over the last 10 years we have had the pleasure of working with many global organisations, across many sectors; retail, financial services, telecoms, technology, hospitality, professional services on the design and implementation of their Branded Customer Experience * (BCE) programmes. Paul’s Hotel.

Tips 267

Tips Brands Customer Experience Competitive Advantage 267

Keatext

MARCH 5, 2019

The post How to market great hospitality brands with text analytics appeared first on Keatext.

Hospitality 75

Hospitality Analytics Brands Marketing 75

John Paul

JULY 25, 2018

Brand hospitality implies an entirely client-centric focus where the product is simply the point of departure towards a much wider and enriched brand experience. This results in long-term brand equity. Watch the video to understand how we can tailor our Digital Concierge app to YOUR brand’s colors and look & feel.

Hospitality 40

Hospitality Brands Touchpoint Consulting 40

Magellan Solutions

AUGUST 25, 2021

The hospitality industry must place a greater emphasis on customer service in order to provide customers with a wonderful experience. . For this reason, more and more hospitality businesses are trying hard to provide excellent customer service to make their customers happy. They are, after all, the initial representative of your brand.

Hospitality 52

Hospitality Call Center Social Media Hotels 52

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Analytics 493

Analytics Data Marketing Customer Journeys 493

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. By David Harrington. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Industry Brands 74

CX Centric

OCTOBER 8, 2021

As part of the event, we drafted out some of the key challenges in the hospitality sector in which the attendees were very much participative when it came to discussing these challenges. These challenges included: How can hospitality companies convey hygiene and restore confidence in safe travel?

Hospitality 52

Hospitality Guest Experience Hotels Travel 52

CSM Magazine

SEPTEMBER 28, 2021

The study dives into what consumers want in a brand’s online presence, revealing the ten most important pieces of information for consumers in the digital journey, which include: Menus. Brands can set themselves apart by ensuring that their website, Google listings, rating sites and social media profiles are accurate and engaging.

Hospitality 52

Hospitality Study Consumers Social Media 52

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more. How can brands meet their needs?

Trends 493

Trends Measurement Customer Experience Entertainment 493

Customer Bliss

NOVEMBER 6, 2018

Jude Children’s Research Hospital which I visited a few weeks ago. Jude Children’s Research Hospital. Because @StJude is such a beloved brand, applied anthropology and ethnography help them get an accurate picture of their donor journeys. Jude Children’s Research Hospital, visit stjude.org. .

Hospitality 190

Hospitality Customer Journeys Video Chief Customer Officer 190

ReviewTrackers

MAY 18, 2023

Not only does getting more reviews boost your search engine visibility and performance; it also helps you foster trust and strengthen your brand reputation in places where consumers are looking and talking. Approximately 15 percent, meanwhile, believe that the only relevant reviews are the ones written within 2 weeks. Click Save changes.

Brands 123

Brands Multi-Channel Case Study Automotive 123

Ann Michaels and Associates

JUNE 5, 2020

There’s been shift from “you’re a predictable brand I trust” to “I am loving this exclusive boutique experience.” Interesting enough, there is a similar pivot within the hospitality industry. Guests are taking to social media to post and show their followers and friends the brand-new experience they had.

Hospitality 59

Hospitality Retail Social Media Hotels 59

Customer Bliss

FEBRUARY 19, 2019

Every year, sick kids in children’s hospitals around the world rush from their hospital beds and exam rooms to high-five the superhero window washers, making their way down the building in front of their very eyes. Make memory creation the currency of your brand. View this post on Instagram.

Brands 208

Brands Chief Customer Officer Hospitality Course 208

CSM Magazine

AUGUST 22, 2023

With a plethora of options at their fingertips, these guests won’t hesitate to switch brands if their expectations aren’t met, making it vital for hotels to be consistently proactive and attentive. Similarly, they anticipate instant, round-the-clock, personalized responses when they reach out to their chosen accommodation.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

NetBase

MAY 15, 2020

Brands recognizing their importance with funding PPE (personal protective equipment) or other gear, are also realizing that broadcasting the good they’re doing is really all they can do right now. Brands are seeing the opportunity to help, and many are answering the call. Brands Making Month-long Efforts. Let’s check it out!

Brands 98

Brands Healthcare Hospitality Transportation 98

CSM Magazine

AUGUST 17, 2021

There can be no hospitality industry without customer service, and it’s customer service that can make or break a business in the industry. And although the customer is necessarily always right, businesses in the hospitality industry must endeavor to always keep them satisfied. Wow Customers With a Fantastic First Impression.

Hospitality 52

Hospitality Industry Tips Customer Service 52

Keatext

MARCH 5, 2019

The post How to market great hospitality brands with text analytics appeared first on Keatext.

Hospitality 40

Hospitality Analytics Brands Marketing 40

Maru Group

AUGUST 13, 2020

The hospitality industry faces an unprecedented test with the spread of COVID-19. Hospitality is inherently social. Maru/Matchbox recently facilitated a conversation with a group of hospitality professionals, to provide a forum for the exchange of ideas and to better understand the revolution currently underway.

Hospitality 52

Hospitality Industry Hotels Tourism 52

NetBase

MAY 30, 2019

Such is the lot of hospitality and restaurant brands. But we’ve got the CX analytics secrets that can unlock everything – and all brands can benefit. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. One Super Easy Box to Check.

Hospitality 56

Hospitality Analytics Report Consumers 56

Vonage

OCTOBER 2, 2017

Over the last 10 years we have had the pleasure of working with many global organisations, across many sectors; retail, financial services, telecoms, technology, hospitality, professional services on the design and implementation of their Branded Customer Experience * (BCE) programmes.

Tips 133

Tips Brands Customer Experience Competitive Advantage 133

C3Centricity

MAY 20, 2019

Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. There is no hiding from their clients for hospitality! ” #2.

Industry 218

Industry Strategy Hospitality Hotels 218

C Space

APRIL 17, 2020

The Brand Move Roundup – April 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. They have just launched a new service: online experiences.

Brands 52

Brands Hospitality Hotels Healthcare 52

Customer Bliss

MAY 31, 2019

“Start by being humble and you will inspire your team to be humble,” says Denis Drossart , global vice president of Culture & Experience at Selina , about leadership behaviors enforced within this lifestyle, travel and hospitality brand. Create Brand Identity and Values. Define Your Purpose and Value.

Hospitality 196

Hospitality Customer Experience Leadership Culture 196

NetBase

NOVEMBER 21, 2018

No industry is immune to change – and the hospitality industry is no exception. But what changes can hotel brands expect moving forward, and how can they avoid disruption by innovative competitors? We’ve seen in other research that not all brands use social analytics as well as they could. What does that mean for hotel brands?

Hospitality 43

Hospitality Industry Hotels Social Media 43

Avaya

MARCH 13, 2017

Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. So, why do 65% of customers still believe they put in more effort than a brand to resolve service issues?

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

C Space

APRIL 7, 2020

The Brand Move Roundup – April 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. and Canada along with donating funds to hospital funds in Canada.

Brands 52

Brands Hospitality Banking Transportation 52

C Space

APRIL 15, 2020

The Brand Move Roundup – April 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands Hospitality Social Media e-support 52

ReviewTrackers

JANUARY 23, 2018

Here’s why you need a location page for every doctor at your hospital. Every Doctor and is a Brand. Every healthcare provider at your healthcare organization is a brand. And brands need to easily be found online to be successful. Brands also need to be distinguishable from other brands. Yes, that’s right.

Hospitality 70

Hospitality Healthcare Consumers Wait Times 70

Currency Alliance

JANUARY 18, 2021

Here are three predictions of how loyalty programs must evolve in hospitality. 3: The unavoidable requirement to partner with complementary brands. It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value.

Hospitality 52

Hospitality Loyalty Industry Hotels 52

C Space

APRIL 20, 2020

The Brand Move Roundup – April 20, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. and to hospitals such as Weill Cornell in New York City.

Brands 52

Brands Hospitality Healthcare Apparel 52

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. Restive guests: understanding hospitality loyalty. the luxury traveler.

Hotels 40

Hotels Hospitality Loyalty Travel 40

C Space

APRIL 6, 2020

The Brand Move Roundup – April 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The masks are used by hospitals in sub-intensive therapy.

Brands 52

Brands Hospitality Healthcare Banking 52

Zeisler Consulting

MARCH 19, 2024

I wrote recently about how the term “representative” can take on a different meaning depending on whether you consider your front-line agents as representatives of you as a brand, or of your Customers as they navigate your systems. When dealing with a hospitality brand recently, that came to mind.

Policies 93

Policies Hospitality Brands System 93