focus 
InMoment XI
JULY 4, 2022
At InMoment, we focus on four economic pillars that most businesses are trying to focus on. It might be how you focus to try and move customers to a digital experience or how you can improve to receive less complaints. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in.
InMoment XI
DECEMBER 7, 2022
This mapping helps brands focus on the key “Moments That Matter,” because, in reality, not every touchpoint and every experience is as impactful as others in creating healthy and long-lasting relationships. Next, customers provide feedback and further input to pinpoints those touchpoints most important to them.
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Alida
MARCH 16, 2024
Table of Contents: Product Centric vs Customer Centric What is a customer focused approach? What is the impact of customer centricity vs customer focused? 3 Customer Centricity Examples Adding A Customer Centric Strategy to Your Business Further Reading I was recently asked about the difference between customer focused and customer centric.
Experience Investigators by 360Connext
SEPTEMBER 5, 2023
”My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective. ” Traditional focus groups have been popular for gathering real-time customer feedback for decades. .” However, our host, Jeannie Walters, has seen too many focus groups go awry.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
Storyminers
AUGUST 26, 2020
Customer Focused Business Culture Tips. Creating a standout customer experience is an all-hands approach. Every employee needs to understand the importance of their individual contribution when it comes to customer happiness and the overall experience. Mike Wittenstein – Managing Partner, StoryMiners. Read the full article here.
Steve DiGioia
FEBRUARY 25, 2021
What To Focus On When Starting a Business. The post What Was Your Main Focus When You Opened Your Business? During the initial business startup phase, providing great customer service may not have been your first thought. You thought, “I just gotta get the hip crowd to check out my store. I know they’ll love it. But will they stay?
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Where to focus to drive the greatest impact. This large-scale North American survey explores changes in expectations over the last year. You’ll learn: What consumers expect. How habits are solidifying. Special features on grocery and convenience stores!
Advertiser: Vanilla Forums
This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.
Advertiser: ZoomInfo
Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
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Prior to working with Concentrix, Fastly faced many of the common challenges B2B organizations encounter when using a “do-it-yourself” VOC software platform: A heavy focus on reporting and brand-level metrics––with minimal changes and improvement.
Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum
To drive enduring change, redirect focus on metrics you can see before touch-points. They’re measured at customer touch-points, so they’re lagging indicators: you can’t measure them until after the customer experience. Lagging indicators are important gauges of success, but they’re not actionable.
Advertiser: Vanilla Forums
We surveyed more than 600 consumers from three major English-speaking markets the United States, the United Kingdom, and Australia, to gain an understanding of their perceptions of the community experience. We uncovered what customers expect from CX, and then turned their attention explicitly to community.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
To create value for customers, we must focus on the ability for organizations to drive actionable change across the enterprise – transforming the design and delivery of experiences. But tools and technologies aren’t enough.
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JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement.
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