InMoment XI

DECEMBER 1, 2022

Experience Improvement is made possible through our industry-leading Experience Intelligence XI technology and our in-house Experience Improvement (XI) services teams. We have been named Leaders in the Forrester Text Analytics Wave, Forrester Customer Feedback Wave, the Gartner Magic Quadrant for Voice of the Customer, and more!

Self Service 493

Self Service Analytics ROI Automotive 493

QuestionPro Audience

MARCH 16, 2018

Previously, the data segmentation the movie industry used was very high-level: gender, age, income. Richard Maraschi, global leader of advanced analytics at IBM, is helping studios leverage the feedback consumers put online to make better creative and marketing decisions. Contact us for your next research project.

Entertainment 247

Entertainment Industry Data Advertising 247

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. We believe it is important to continually enhance products alongside introducing new innovative solutions that benefit our clients and the goals they are trying to achieve to improve their customers’ experiences.”

Innovation 260

Innovation Feedback Analysis Resources 260

InMoment XI

MARCH 5, 2024

Unstructured data, despite its inherent complexity, holds immense potential for various applications across industries. Sentiment analysis algorithms classify text data as positive, negative, or neutral, which provides valuable feedback for businesses to understand customer perceptions and sentiment trends.

Data 260

Data Customer Experience Social Media Analysis 260

Lumoa

APRIL 17, 2018

We have been talking a lot about how important it is to take actions on customer feedback. Customer feedback is the essential unlimited source for development and inspiration for the whole company. Customer feedback in marketing automation Do you have resources to communicate directly with your customers in a personally?

Feedback 295

Feedback Software Healthcare Training 295

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. However, manually sifting through and evaluating this feedback can be incredibly time-consuming.

Analysis 208

Analysis Social Media Trends Feedback 208

Zonka Feedback

JULY 12, 2023

Need to collect customer feedback for your SaaS business? This blog will help you choose the best Customer Feedback Tools for SaaS based on their unique features, pricing, and ratings on popular online platforms. If you are in the SaaS industry, collecting customer feedback should be one of your top priorities.

Feedback 52

Feedback Tools Innovation Customers 52

InMoment XI

NOVEMBER 30, 2023

Respond to customer feedback, both positive and negative, to show transparency and dedication to customer satisfaction. Ignoring Customer Feedback One of the most common mistakes is neglecting customer feedback, both positive and negative. Reacting Emotionally to Criticism Criticism, whether justified or not, is inevitable.

Brands 378

Brands Management Multi-Channel Social Media 378

BirdEye

MAY 30, 2023

Microsoft’s State of Global Customer Service Report showed that 77% of customers view brands more favorably if they seek out and apply customer feedback. If your business isn’t actively gathering feedback, it may be time to rethink your stance. Table of contents What are customer feedback tools?

Tools 98

Tools Feedback Net Promoter Score Social Media 98

Ascribe

APRIL 10, 2024

In this episode, special guest Lara Rice, Managing Director of Ascribe, joins Chrissy and Gustav to discuss the evolution of coding within the market research industry, and at Ascribe how years of manual coding experience coupled with valuable feedback from customers on their needs have been fueling constant innovation.

Innovation 40

Innovation Industry Feedback Data 40

Bill Quiseng

SEPTEMBER 10, 2020

The concept of best practices has been a mainstay in industry for a long time. Why not innovate instead of imitating? Reach out to your customers for their ideas, not just their feedback, and benefit from their brilliance. So I am so very honored to share his insight here. There is a dark side to searching for facsimiles.

Innovation 141

Innovation Financial Study Customer Service 141

InMoment XI

AUGUST 3, 2023

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. The VoC represents the collective feedback, opinions, and expectations of customers across various touchpoints and interactions with a business.

Analytics 488

Analytics Customer Insights Data Social Media 488

CSM Magazine

FEBRUARY 20, 2024

This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards. Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service.

Sports 52

Sports Innovation Technology Customer Service 52

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. The automotive industry relies heavily on brand perception. Improved brand perception. Proactive crisis management.

Automotive 260

Automotive Management Social Media Feedback 260

Customer Bliss

JUNE 22, 2017

I want to bring up an interesting example of customer experience innovation that has been discussed (but not directly) in recent weeks. BTW, the overall idea of “customer experience innovation” is obviously very far-reaching, and numerous books have been written on it. Customer experience innovation and Cannes Lions 2017.

Innovation 237

Innovation Customer Experience How To Advertising 237

Customer Guru

MAY 16, 2018

Why should you be collecting customer feedback? You seek active feedback. However, when undertaking this process of feedback collection, companies are faced with a multitude of decisions to make in order to get the most out of customer feedback. This is an invaluable way of collecting feedback from your customers.

Feedback 99

Feedback Industry Social Media Customer Satisfaction 99

Ann Michaels and Associates

MAY 23, 2023

I have often wondered why so many large corporations and businesses opt to spend a lot of money on annual customer feedback surveys. Customer satisfaction is a fluid and evolving aspect, and relying solely on an annual survey may miss out on capturing critical feedback that could have been addressed in a more timely manner.

Feedback 52

Feedback Customer Satisfaction Social Media Survey 52

SurveySensum

DECEMBER 28, 2023

The importance of actively seeking and incorporating customer feedback cannot be overstated, as it provides invaluable insights into client needs, aids in service enhancement, and fosters continual improvements in client relationship management.

Feedback 52

Feedback Analysis Communication Survey 52

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. That’s where customer experience platforms come in.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

InMoment XI

MAY 4, 2022

Think about voice of the customer (VoC) for a moment, and how often feedback comes from a post-interaction customer satisfaction survey, whether it’s an automated phone call or email. industries in 2013.). Solicit Employee Feedback. Give Employees the Time They Need. Change How You Account for Customer Service.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. 5) CustomerSure Start at £299 / mo NA 3.5 (5)

Automotive 52

Automotive Tools Feedback CRM 52

QuestionPro Audience

JUNE 3, 2019

They are used for conducting research relating to product testing, product feedback, improvement ideas, advertisement testing or other areas. Listening to consumers and acting on their feedback will also gain you loyal customers who in turn may act as advocates of your business if satisfied.

Consumers 191

Consumers Industry Self Service Advertising 191

Experience Investigators by 360Connext

OCTOBER 24, 2023

The discussion in this episode delves into these innovative strategies, exploring how they’re changing the way customers shop. We also turn our spotlight on Lumin Fitness, a pioneering player in the fitness industry that’s breaking boundaries with its AI gyms and virtual trainers.

Retail 270

Retail Connections Innovation Loyalty 270

SurveySensum

NOVEMBER 15, 2023

You’re making waves in the industry, but here’s the scoop – you recently lost three of your high-value customers. So, you launched a product feedback survey to identify pain points and improve your product. But is there a way where you can gather feedback from users in a structured way and not only when you lose customers?

Examples 52

Examples Feedback Brands User Experience 52

SurveySparrow

JULY 17, 2023

However, the sheer volume and complexity of feedback data can often overwhelm businesses, making it challenging to extract meaningful insights. That’s where the power of AI comes into play, offering a game-changing solution to analyze customer feedback more effectively. Why Use AI for Feedback Analysis?

Analysis 52

Analysis Feedback Social Media Chatbots 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The “CODiEs” are a highly recognized, premier awards program for the business software industry.

Industry 98

Industry Chief Customer Officer Leadership Software 98

Thematic

MAY 29, 2023

As a leader in feedback management and analytics, Thematic has evolved tremendously since its inception in 2017. Since then, our platform has empowered thousands of people across the world with the tools needed to unlock the true value of customer feedback. We've done it!

Feedback 62

Feedback Brands Social Media Analytics 62

TechSee

FEBRUARY 21, 2022

There are many ways AI is helping businesses across industries gain a competitive advantage. For example, the fitness industry is using customized apps that have been trained on millions of data points in order to personalize every fitness-related goal based on each individual’s personal and health profile. Enhance Customer Service.

Innovation 109

Innovation Company Self Service Insurance 109

CSM Magazine

OCTOBER 18, 2023

Zenarate expands its AI Coach language capabilities to 79, the most in the industry, and adds new agent feedback reporting for AI simulation training. The company’s AI Coach platform now supports 79 languages, the most options in the industry. For more information, visit www.zenarate.com.

Report 59

Report Feedback First Call Resolution Telecommunications 59

Blake Morgan

NOVEMBER 8, 2022

Differentiating not just on innovation, but on customer experience. Furniture is a challenging industry, especially when everything is shipped directly to customers. The company has institutionalized mechanisms to gather feedback through surveys, research, focus groups, and social media. This episode is sponsored by Calendly.

Innovation 59

Innovation Competitive Advantage Customer Centricity Social Media 59

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Thematic

DECEMBER 9, 2019

Here is proof from Google trends showing the growing popularity of the search term “digital transformation”: There are some great examples of digital transformation already happening in industries that aren’t typically digital-first. The one resource that all companies (both tech and non-tech) already have is customer feedback.

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Experience Investigators by 360Connext

FEBRUARY 23, 2015

This means more than just amazing new vehicles, this means learning about how storied industries like this one continue to use the voice of the customer in their product development. Customers have a new voice in innovation. The new Chevrolet Volt , for example, incorporates feedback from current Volt owners who love their cars.

Innovation 110

Innovation Consumers Social Media Feedback 110

Experience Investigators by 360Connext

DECEMBER 15, 2023

Celebrate employee feedback! Hopefully, you have created a way for employees to provide feedback and ideas to improve your customer’s experience. Let employees know how you heard them and how their feedback created real change. Show what’s happening beyond your industry.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. Customer service is a fundamental aspect in the insurance industry. Are you eager to know the secrets of successful companies who have remarkable reputations?

Insurance 98

Insurance Industry Customer Service Competitive Advantage 98

Feedbackly

MARCH 23, 2023

Feedbackly began with a mission to help businesses truly understand their customers and improve their experiences through valuable customer feedback. Today, our team of dedicated professionals is constantly striving to innovate and improve our products to better serve you – our customers. our biggest release in two years!

Feedback 98

Feedback Customer Experience Customer Journeys Customer Centricity 98

Happy or Not

JANUARY 5, 2023

Digital customer experiences are shaping the overall perception customers have of any business, regardless of the industry. Trustworthy customer feedback data from all touch points has therefore become a necessity, rather than a convenience. . But that’s not enough. We look forward to telling you more as we go forward.

Feedback 69

Feedback Data Customer Centricity Retail 69