InMoment XI
JANUARY 4, 2022
This little pop-up window is more commonly known in the customer experience (CX) industry as an intercept or digital intercept. Therefore, they most likely won’t have much feedback to give you—if they choose to participate in the survey at all. Triggers can be used together to target specific user groups for feedback.
InMoment XI
SEPTEMBER 27, 2023
NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. In this blog, we will delve specifically into the UK insurance industry. What’s the Score for Insurance Brands?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Matters
JANUARY 21, 2020
Since then, we’ve actually published a number of new research reports with an emphasis on industry-specific data. consumers and examine almost 300 companies over 20 industries. The post New Research Digs Into Industries And Consumer Feedback Patterns appeared first on Experience Matters.
Lumoa
JANUARY 24, 2024
After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).
GetFeedback
DECEMBER 16, 2019
But you already know what you need to do: collect customer feedback. However, you can’t find a compelling reason to push you beyond the barriers that get in the way of doing it; lack of an efficient way to collect feedback, fear of criticism, and being complacent. Let’s get started. Improve customer experience .
GetFeedback
DECEMBER 16, 2019
In this article we explore five reasons why you need to collect customer feedback if you work in the food industry.
Lumoa
FEBRUARY 28, 2023
No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Strategically reacting to customer feedback can increase customer loyalty and retention.
Expert insights. Personalized for you.
598 
Let's personalize your content