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Feedback Fuelled Success: The Dynamic Duo of Continuous Improvement and Customer Insights

C3Centricity

Last week I spoke about the importance of actioning customer feedback. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

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Digital Intercept: How to Collect Customer Feedback Without Ruining the Experience

InMoment XI

The ultimate goal of digital intercepts should be to get valuable feedback about your website and user experience so you can innovate and improve; however, some common practices can actually be perceived as intrusive , ill-timed , or irrelevant. Triggers can be used together to target specific user groups for feedback.

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[Experience Action Podcast] How Do You Balance Innovation and Simplicity?

Experience Investigators by 360Connext

Unlock the secrets to a customer experience that’s both innovative and effortless. Get ready to learn the importance of accessible tutorials, demos, and why fostering feedback loops is your ticket to continuous improvement and customer satisfaction.

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5 Ways to Use Customer Feedback for Product Innovation

SurveySensum

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

As a first time community, the MURAL team has been strategic, creative, and innovative. Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. So, how did they do it?

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Customer-Driven Innovation: Using Feedback to Shape Product Development

SurveySensum

That’s where customer feedback comes in for your product development initiative. In this article, we’ll share with you the importance of customer feedback for product development and business innovation. Read on to learn how to get and work on such feedback for developing and shaping new products for your company.

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Customer-Driven Innovation: Using Feedback to Shape Product Development

SurveySensum

That’s where customer feedback comes in for your product development initiative. In this article, we’ll share with you the importance of customer feedback for product development and business innovation. Read on to learn how to get and work on such feedback for developing and shaping new products for your company.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.