Comm100

JANUARY 21, 2021

Using pre-chat surveys you can also categorize leads and save contact information, and when a conversation ends, use the wrap-up feature to tag hot leads for follow-up. Key features you need to know about. Not all live chat solutions offer video chat, so look closely at the feature list. Boost customer loyalty. Get Comm100 Free.

Video 246

Video Social Media Software Knowledge Base 246

Comm100

JUNE 23, 2022

With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education. GDPR – The EU standard for data security, regulating the processing of personal data. PCI DSS – The standard regulating payment processing to keep credit card data secure.

Chatbots 196

Chatbots Self Service Video Wait Times 196

SurveyGizmo

AUGUST 20, 2020

Our new Enterprise Experience interface provides better access to the features you use most. SurveyGizmo customers, however, were not affected as we did not rely solely on the Privacy Shield membership for GDPR compliance. Additionally, we have maintained an EU data center in Germany, and our software is GDPR compliant.

Net Promoter Score 92

Net Promoter Score NPS Case Study Survey 92

CSM Magazine

OCTOBER 12, 2023

By utilizing security features and protocols, venue manager software safeguards attendee information, providing a secure event experience. Through integrated email and messaging features, event organizers can send updates, confirmations, and reminders to attendees while protecting their email addresses from spam or unauthorized use.

Software 52

Software Management Exercises Measurement 52

Lithium

DECEMBER 5, 2023

Communities Consent for Embedding and Viewing YouTube and Vimeo Videos : To further comply with data privacy regulations, including GDPR, we've introduced an enhancement when uploading and viewing YouTube and Vimeo videos. During this Beta period, you can explore the feature and begin setting up and testing events.

CRM 52

CRM Social Media Video Trends 52

NobelBiz

FEBRUARY 6, 2024

The conversation around opt-in and opt-out processes and the impact of privacy laws like GDPR and TCPA further underscores the high standards of consent and privacy in SMS marketing. That being said, the messaging in SMS marketing always needs to be clear and concise.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

SurveySparrow

APRIL 15, 2024

We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Product Evaluation Survey Template Preview Template Use This Template Feature Request and Prioritization Providing what your users want can be the distinguishing factor for you in the market.

Analytics 52

Analytics Tools Analysis User Experience 52

Optimove

MARCH 29, 2022

Open-source SDK supporting all major browsers and facilitating GDPR compliant web push notifications to your website, SPA, or PWA. Download a description of the smart features and capabilities that Optimove offers you. Want more product info? Download Datasheet. The post Web Push & Pop-Ups appeared first on Optimove.

Guidelines 52

Guidelines Customer Journeys Sales Engagement 52

SurveySparrow

MARCH 12, 2024

Price tags, features, use cases—it’s a lot to sift through. Analytics and Reporting Tools: Analytical features help you understand trends, user satisfaction levels, and areas of your site that may need improvement. Key Features of SurveySparrow: Conversational Interface : Engage users with a chat-like experience. Now, I get it.

Tools 52

Tools Feedback Analysis Analytics 52

Inbenta

NOVEMBER 29, 2022

There are a number of chatbot features that you should consider that will keep your customers happy while also giving you a modern approach to customer service. Read on to find out more about excellent features, from security to sentiment analysis. Which chatbot features will give your customers the best experience?

Chatbots 90

Chatbots Customer Experience Multi-Channel Omni-Channel 90

SurveySparrow

MARCH 28, 2024

Are you trying to gather feedback on specific pages or features? If that’s too much work for you, use the AI survey feature or consider any one of the templates from a list of 1000+ pre-designed ones. The real-time reporting feature will help you make informed decisions without any delay. Fix them right away! Absolutely!

Survey 52

Survey How To Feedback User Experience 52

SurveyGizmo

SEPTEMBER 23, 2021

Use this comprehensive guide to discover which features to look for in choosing market research tools for 2022. The feature you value most is Question Types (good thing we have twice as many) Pepperoni was the big winner in pizza toppings. It features the Cascading Menus question type. It really helped us get to know you better.

Survey 52

Survey Software Marketing Tools 52

Comm100

JANUARY 10, 2021

In this blog, we’re going to run through the major features to look for when choosing your free live chat software, and why each is important. Thankfully, many free live chat tools still have the basic security features you require. Compliances to look out for include SOC 2 Type II , ISO 27001, WCAG & GDPR. Knowledge base.

Knowledge Base 130

Knowledge Base Software Survey Tools 130

SurveyGizmo

AUGUST 20, 2020

Our new Enterprise Experience interface provides better access to the features you use most. Alchemer customers, however, were not affected as we did not rely solely on the Privacy Shield membership for GDPR compliance. Additionally, we have maintained an EU data center in Germany, and our software is GDPR compliant.

Net Promoter Score 52

Net Promoter Score NPS Case Study Survey 52

West Monroe

AUGUST 10, 2018

Take a peek under the hood of Salesforce’s newest offering, Salesforce Shield , which makes defining, executing, and monitoring your organization’s strategy to become GDPR compliant a breeze. By now you have heard that GDPR officially went into effect in May and is a regulation in EU law on data protection and privacy.

Government 40

Government Policies Data Tools 40

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. Its real-time data analysis and visualization feature allows users to track survey responses and analyze them to identify growing trends. Pricing Though it offers a free version, the features are limited.

Customer Satisfaction 52

Customer Satisfaction Tools Measurement Multi-Channel 52

Bizagi

OCTOBER 3, 2018

Data obfuscation for GDPR compliance. With GDPR now being enforced, users can ask for personal data reports or unsubscribe from your list. Check the release notes for Studio and the release notes for the Automation server for more information about these features and other updates to Bizagi 11.1. Command line deployment.

Report 65

Report Data System Feedback 65

Eptica

MAY 2, 2018

Date: Wednesday, May 2, 2018 Author: Pascal Gauvrit Data Protection and GDPR within Customer Experience. Under the GDPR consumers have the right to find out what data a company holds on them, and to ask for it to be amended and deleted – it is likely that the majority of these queries will be channeled through customer service teams.

Data 49

Data Customer Experience Consumers Knowledge Base 49

Optimove

MARCH 29, 2022

Open-source SDK supporting all major browsers and facilitating GDPR compliant web push notifications to your website, SPA, or PWA. Download a description of the smart features and capabilities that Optimove offers you. Want more product info? Download Datasheet. The post In-App Messaging appeared first on Optimove.

Guidelines 40

Guidelines Customer Journeys Sales Engagement 40

CSM Magazine

MAY 29, 2018

Malene Wessel reveals which features build trust in live chat and how to find out if your solution is GDPR compliant. So, what live chat features provide security so your customers are comfortable doing business with your organization? You can learn more about GDPR here. This is especially true when communicating online.

System 45

System Data Course Customer Satisfaction 45

Thematic

MAY 10, 2023

Our first customer-facing feature using LLMs, Theme Summarizer , has been really well received. In other words, we are SOC 2 Type II certified and GDPR compliant, ensuring that we follow enterprise-standard security protocols to protect customer data. These servers are run by teams that are SOC2 certified and GDPR compliant.

Analysis 62

Analysis Feedback Data Social Media 62

SurveySparrow

MARCH 20, 2024

Also, the security features of Google Forms are not as robust as those of other tools, which offer top-notch security. #5. SurveySparrow’s new AI feature will make survey generation easier and more engaging. It’s GDPR compliant and offers enterprise-grade security for gathered data. We have got you covered.

How To 52

How To Social Media Survey Analytics 52

Lithium

JUNE 11, 2019

The new social impact scoring leverages the AI capabilities of Klout but does so with a revised algorithm focused solely on Twitter data and a refined and GDPR-compliant data retention approach. Is Lithium shutting Klout down due to GDPR? The upcoming deadline for GDPR implementation simply expedited our plans to sunset Klout.

Analytics 40

Analytics Customer Care Tools Data 40

Lithium

JUNE 11, 2019

The new social impact scoring leverages the AI capabilities of Klout but does so with a revised algorithm focused solely on Twitter data and a refined and GDPR-compliant data retention approach. Is Lithium shutting Klout down due to GDPR? The upcoming deadline for GDPR implementation simply expedited our plans to sunset Klout.

Analytics 40

Analytics Customer Care Tools Data 40

Lithium

JUNE 11, 2019

The new social impact scoring leverages the AI capabilities of Klout but does so with a revised algorithm focused solely on Twitter data and a refined and GDPR-compliant data retention approach. Is Lithium shutting Klout down due to GDPR? The upcoming deadline for GDPR implementation simply expedited our plans to sunset Klout.

Analytics 40

Analytics Customer Care Tools Data 40

Happy or Not

FEBRUARY 2, 2023

You just uncovered a new opportunity to target your marketing activities. “This has been a challenging, yet very rewarding, project dealing with new AI-based technology as the enabler of this feature,” tells Manu Karppelin, head of Product Management at HappyOrNot.

Connections 73

Connections Feedback Apparel Sports 73

Magellan Solutions

NOVEMBER 12, 2021

Each outsourcing provider has their own pricing model which is often dependent on specific features you might require. Also, you have to consider campaign success features such as English-proficiency, script development, and streamlined processes. Thus it is at your discretion in choosing the right one for you.

Call Center 52

Call Center How To Call Center Solutions Contact Center 52

Magellan Solutions

NOVEMBER 24, 2023

The Philippines’ BPO industry guarantees data security by strictly adhering to rigorous data protection measures and compliance standards: GDPR HIPAA These standards guarantee the secure processing of sensitive client data. Businesses can use such features to reassure their customers that their privacy is well-protected.

Customer Experience 52

Customer Experience Government Multi-Channel Social Media 52

Call Experts

OCTOBER 5, 2023

Ensure that the contact center provider has reliable security and complies with relevant data protection laws, such as GDPR or HIPAA, if applicable to your industry. Contact center pricing can vary widely based on factors like usage and features. Cost and Pricing Structure Budget considerations are paramount.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Oracle

MARCH 15, 2018

Breakout session featuring Laura Lewis, Sr. Breakout session featuring Steve Earl, Senior Director, Product Marketing, Oracle; Jeff Seacrist, Senior Director, Product Management, Oracle. Security and GDPR for B2C Marketers. Breakout session featuring Sterling Shew, Principal Product Manager, Oracle.

Marketing 47

Marketing Customer Experience B2C B2B 47

SurveySparrow

MAY 24, 2023

While 123 Form Builder has been here for some time, there are now plenty of alternatives that can provide even more features and flexibility. Features such as in-built workflows help you create conversational forms, NPS surveys, 360-degree feedback, and quizzes. Here are some platform features that we hope will excite you.

CRM 52

CRM Survey Analytics Report 52

SurveySensum

SEPTEMBER 15, 2023

Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business. Services We evaluated each tool’s core services and features offered by them. This feature unveils trends, sentiments, and pain points in service delivery.

B2B 52

B2B Tools Feedback Comparison 52

SurveySparrow

NOVEMBER 20, 2022

To help you decide which software to choose, we’re going to compare Freshdesk and Zendesk based on seven essential features of customer service software. Use gamification features like award points, quests, and leaderboards to boost performance and make more customers happy. . Pricing and plans. Customization and branding.

Self Service 52

Self Service Comparison Analytics Gamification 52

Call Experts

APRIL 8, 2024

Ensure that the contact center provider has reliable security and complies with relevant data protection laws, such as GDPR or HIPAA, if applicable to your industry. Contact center pricing can vary widely based on factors like usage and features. Cost and Pricing Structure Budget considerations are paramount.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. As a result, they might have to cut costs on other resources or force them to choose an affordable plan with limited features. As a result, users seek alternatives.

Survey 52

Survey Multi-Channel Analysis Tools 52

SurveySparrow

NOVEMBER 7, 2023

In this blog, we will look into the top 7 ChatGPT plugins, their features, the pricing of the basic plan, and an easy-to-do guide on how to install them! Security & Compliance : Also, it is important to ensure data safety with SSL, IP whitelisting, password protection, and adherence to CCPA & GDPR standards. Forms account.

Interaction 52

Interaction Social Media Survey Hotels 52

Totango

DECEMBER 14, 2017

Totango Shield provides comprehensive protection for all of your sensitive information and allows you to automatically comply with internal security policies and external regulations, including the new GDPR going into effect May 2018. Sensitive Data allows you to control access to sensitive information.

Policies 49

Policies Data Customers 49