Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Experience Investigators by 360Connext

FEBRUARY 9, 2021

The Three Areas of ROI. Programs to invite customers into the organization more, like Customer Advisory Boards, customer accessibility labs, or inviting customers into meetings or events. More Types of Customer Experience ROI. Well, frankly, it’s easier to track metrics like “new sales.” You need to act on them!

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

BirdEye

APRIL 20, 2023

Better ROI Localized lead generation can produce a better return on investment (ROI) by streamlining your marketing efforts to target customers who are more likely to convert. You can hand out flyers to people visiting your premises, at your local library, or at local events. Then work to encourage customers to leave reviews.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Oracle

NOVEMBER 16, 2020

The finalists for the “ Upshot Award for Best Demonstrated ROI in Sales ” represent multiple industries with different routes to success — but there’s one thing they all have in common: They put Oracle CX applications front-and-center to achieve the kind of ROI that would make them stand-out in their respective industries.

ROI 40

ROI Sales Ecommerce Comparison 40

Beyond Philosophy

NOVEMBER 10, 2014

JD Power and Associates reported that the annual premiums paid by customers that switch insurance providers amount to $7.6 According to Marketing Metrics , you have a much higher probability to sell your existing customers than a new prospect, at 60 to 70% versus 5 to 20%, respectively. Your existing customers are far easier to upsell.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

GetFeedback

JULY 19, 2019

But too often we turned this exciting idea into a program of surveys that led to metrics that led to discussions about metrics that led to…not the powerful changes we expected. Your organization may select a metric to use that helps capture how customers are feeling about working with you. Structured feedback.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. This is an especially perplexing question for customer support teams, where measuring the impact of our actions on business metrics has always been a difficult exercise. The ROI of customer support isn’t always directly tied to sales. Provide valuable data.

ROI 40

ROI Self Service Software Return on Investment 40

Lithium

SEPTEMBER 7, 2021

Time to start seeing actual ROI on your promoted posts. Published Posts Custom Metric A published posts metric that can be used as part of Marketing Analytics Custom Metric calculations. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars.

Social Media 52

Social Media Metrics Video ROI 52

AWS Machine Learning

MAY 3, 2023

AWS customer Vericast is a marketing solutions company that makes data-driven decisions to boost marketing ROIs for its clients. The managed cluster, instances, and containers report metrics to Amazon CloudWatch , including usage of GPU, CPU, memory, GPU memory, disk metrics, and event logging.

Metrics 70

Metrics Resources Data Training 70

BirdEye

APRIL 25, 2023

Participate in local events 17. And be sure to collect and analyze the metrics to measure ROI. Work with local journalists Collaborate with local journalists by researching reporters covering your industry and establish a connection. Collaborate on joint promotions, events, or shared spaces to reach more local customers.

Social Media 98

Social Media How To Advertising Sports 98

Lithium

DECEMBER 28, 2020

With Thanksgiving upon us, all of us at Khoros are grateful for our amazing customers and we find ourselves reflecting on the many valuable insights they shared at Khoros Engage events this year. We’re highlighting three of those insights below; if you missed Engage and want to know what it was all about, take a look at the IDC report.

Engagement 52

Engagement Net Promoter Score ROI Chatbots 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Download the report today to get the full story. Some blog areas are limited to Khoros customers only.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Customer Bliss

NOVEMBER 15, 2018

1 – Look Deeper than Surface-Level Metrics. When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. 2 – Connect ROI to Growth.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

West Monroe

FEBRUARY 11, 2024

From conversations at the Manufacturing Leadership Council’s December 2023 Manufacturing in 2030 event, it became clear that the industry is still far from delivering on the vision of Industry 4.0. Cooley Group president and CEO Dan Dwight spoke at the event and offered advice that resonated: “Just get started.”

Industry 52

Industry Case Study Analysis Technology 52

Quadient

MAY 21, 2021

You’ve spent the last three quarters researching, line-iteming – and securing - the budget and creating the metrics. Instead of switching off the camera and silently screaming, you just might need to deliver poor metrics and budget overages face-to-face. Reporting & Budget Projections . . Billing & Upcharges .

Metrics 52

Metrics Social Media Communication Report 52

inQuba

MAY 23, 2022

According to Forrester’s CX Index 1 , 81% of brands have reported stagnant growth from their CX investment in recent years. To measure ROI and the impact of strategies, and fine-tune to further optimize. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3.

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

ClearAction

OCTOBER 25, 2022

Account: how managers are accountable for application of CX insights reveals your CXM ROI. 5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy. Applaud: how you celebrate CX progress inspires and rewards all of the above.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

Lithium

NOVEMBER 27, 2019

With Thanksgiving upon us, all of us at Khoros are grateful for our amazing customers and we find ourselves reflecting on the many valuable insights they shared at Khoros Engage events this year. We’re highlighting three of those insights below; if you missed Engage and want to know what it was all about, take a look at the IDC report.

Engagement 40

Engagement Net Promoter Score ROI Chatbots 40

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. Assess the total cost of ownership and calculate the potential return on investment (ROI) of each solution.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. Assess the total cost of ownership and calculate the potential return on investment (ROI) of each solution.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

BirdEye

FEBRUARY 21, 2023

They also analyze data insights from analytics tools to provide reports and make recommendations on how to optimize the company’s social media presence best. Increased traffic: By posting engaging social media content and paid ads, businesses can drive more traffic to their website, store, or event.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Customer Bliss

AUGUST 3, 2018

There are methods to prove the ROI of CX investments, find a method that works for your company. Unfortunately, in some places, there’s still a lack of trust in the metrics and cost-benefit analysis that experience officers are putting against investments they’re proposing to the C-Suite.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

CustomerSuccessBox

JUNE 20, 2022

In general, this tool offloads the heavy work of tracking and managing all the customer success metrics. To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks. Why do I need a Customer Success Software? Image courtesy- pexels.com.

Software 52

Software Customer Success Effort Score Net Promoter Score 52

NetBase

JANUARY 1, 2019

Though periodic reports are useful for spotting patterns and tracking overall trajectory, live insights are critical to brand survival. Or narrow your insights to a particular region and be ready to act when sporting events take unexpected turns. Report to the C-Suite on Brand Status. Thank goodness for real-time dashboards.

Social Media 62

Social Media Tips Banking Sports 62

Natalie Petouhof

MARCH 15, 2016

Near-term feature enhancements include localization, enhanced metrics, additional enterprise security requirements and image collections. Additionally, a new event performance dashboard will show the number of attendees and their engagement at-a-glance, as well as post-event success metrics, sessions grading and much more.

Healthcare 40

Healthcare ROI Employee Engagement Social Media 40

BirdEye

MARCH 17, 2023

Companies can use this information to learn from their rivals’ successes and failures, which can influence the direction of upcoming campaigns or events. Prepare a report Finally, prepare a report with all of your findings. Better customer service Social listening also helps with responding to customers in a timely manner.

Tips 98

Tips Social Media How To Analysis 98

InMoment XI

NOVEMBER 15, 2023

We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice. It involves the use of various metrics and methods to gain valuable insights into how customers perceive and interact with a business.

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Most companies’ event budget is allocated towards prospecting and brand awareness. Demonstrated ROI – does the customer have proven results?

Strategy 64

Strategy Marketing Case Study Effort Score 64

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

Contact Center 52

Contact Center Call Center Training Management 52

BirdEye

MARCH 24, 2023

They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed. An easy way to make business connections is by participating in business events, workshops, trade fairs, and exhibitions focused on your industry. Some of your new acquaintances will likely buy your products at exhibitions.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

NetBase

JUNE 16, 2020

Your baseline metrics should be focused and updated regularly so you have the most accurate view of brand health and the ability to spot anomalies with precision. It doesn’t matter how pretty the interface is if your baseline metrics are dead wrong. It also helps with data driven reports for your teams, clients and partners.

Tools 60

Tools Brands Social Media Analytics 60

West Monroe

JULY 26, 2021

That information was then used to establish metrics in four key areas: marketing, contact center, billing, and key accounts. This primary research, augmented with West Monroe’s internal Customer Experience and Marketing Center of Excellence (CoE) research, formed the basis of this report. See how your utility compares.

Self Service 52

Self Service Contact Center Customer Satisfaction Sports 52

BirdEye

MARCH 29, 2024

Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience. A few tactics to help you get the most from your time on RealtyTrac Network: Utilize the platform’s tools and data to create detailed market analysis reports and share them with your network, showcasing your market knowledge.

Social Media 58

Social Media Tips Sales Advertising 58

SurveySparrow

AUGUST 13, 2020

Then let me break this to you for every $1 spent email will give you a $44 ROI. According to DMA’s Report, 77% of email ROI comes from triggered and segmented campaigns. This action can be signing up for an online event, webinar, sales, etc. 5 Free Email Automation Tools to Save Your Money and Procure 4x Better ROI.

How To 95

How To ROI Tools Measurement 95

SurveySparrow

JANUARY 8, 2020

An email marketing service provides you with the highest ROI( Return on Investment). One of the most interesting features is its seamless reporting. You have a variety of reporting metrics to enhance the real-time reporting and analytics of the email marketing software. Pricing: The pricing plan starts with $8.69

Tools 93

Tools Marketing CRM Analytics 93

SurveyGizmo

DECEMBER 21, 2022

In short, tracking customer sentiment helps you understand three major metrics: Overall customer satisfaction, loyalty, and engagement intent. Customer sentiment analysis gives you insight for your mobile marketing and product strategy, helping your dollars stretch further and your ROI increase.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52