CSM Magazine

FEBRUARY 12, 2024

Promote your event through social media, email campaigns, and digital advertisements. Curate high-quality content that not only educates but also entertains and inspires your audience. Technology can also play a role in enhancing networking. Pay attention to the smaller details as they often make a big difference.

Industry 95

Industry Tips Entertainment Transportation 95

ECXO

APRIL 10, 2024

The undeniable correlation between Quantum Physics and CX Apart from the entertaining analogies I have described between quantum physics and customer experience, there is a direct connection. This is evident in the power of online reviews, social media shares, and word-of-mouth recommendations.

Connections 111

Connections Customer Experience Social Media Analysis 111

NetBase

MARCH 7, 2019

Social media is about more than community management, and putting out messaging in the hopes of engagement. They view social media as an integral part of any event – not something that supports the event, but more a power unto itself. Is social listening worth the investment? Local art in the Netherlands.

Social Media 45

Social Media Banking Brands Entertainment 45

Blake Morgan

DECEMBER 2, 2022

In a world where technology seems to be the driving force behind every customer experience, a growing branch of the experience economy is doing something radical: banning cell phones. In many ways, The Magic Castle , an exclusive old entertainment club tucked in the Hollywood Hills, looks like it was made for Instagram.

Brands 105

Brands Social Media Transportation Entertainment 105

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Gamification 122

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Beverage manufacturers are getting into entertainment in a big way.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

C3Centricity

JULY 8, 2020

We have gone from information to entertainment, from push to pull, and from “ours” to “theirs.” It starts with technology and also includes company rather than customer priorities. Your customers have the right to connect as they wish, by whichever media they prefer. Engaging content and entertainment.

Engagement 207

Engagement Entertainment Customer Centricity Social Media 207

Lithium

FEBRUARY 28, 2023

It’s not hard to find media covering the topic of virtual worlds, they are real, they exist now, and yet there is so much we have yet to see as far as technological developments in this area. As we’ve seen, the mission, vision, and values that we hold for our futures are the premise of how these new worlds emerge.

Social Media 93

Social Media Gamification Fashion Entertainment 93

Beyond Philosophy

JANUARY 19, 2022

Some say it will combine social media and virtual reality (VR), like a more complex VR chat. While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. The metaverse.

Examples 78

Examples Entertainment Social Media Consulting 78

Maru Group

JANUARY 30, 2023

By Maru Entertainment & Technology | January 2023 Web3 was one of the industry’s buzziest terms at the start of 2022. Then a series of scandals in cryptocurrency struck, beginning the onset of the crypto winter and skepticism about all Web3 technologies.

Entertainment 77

Entertainment Social Media Leadership Technology 77

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. Video editing app has become increasingly vital in various fields, such as: Marketing Entertainment Education Social media (Youtube channel, Instagram, Facebook, etc.)

Video 98

Video Tools Social Media e-support 98

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. How to know what to post on each social channel [9:40].

Social Media 26

Social Media Tips Advertising Strategy 26

BirdEye

MAY 3, 2023

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. Run a paid social media ad asking for more likes and shares. Enter the world of SEO.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

Beyond Philosophy

DECEMBER 15, 2022

If so, then you are in the right place because we are going to share the secrets of how to go viral on social media. So, American Giant contacted the technology columnist at Slate magazine. American Giant knew it was a natural fit ( #punny ) because many of its target customers were interested in technology.

Social Media 78

Social Media Video Entertainment Meeting 78

ijgolding

NOVEMBER 25, 2014

We need W-Fi for work; at school; to order our shopping; to control our heating; to stream our entertainment – it literally is an essential part of day to day living. Essentially, Lisa helps to put in place a Social W-Fi and Analytics solution. In 2014, it is not only our basic needs as humans that have changed.

Social Media 212

Social Media Hotels Entertainment Retail 212

TechSee

APRIL 28, 2020

In the near term, these experiences will often be centered around immersive technologies such as AR, which has evolved beyond the entertainment space into a powerful customer service tool. These combine multisensory and multitouchpoint interfaces ranging from personal devices and wearables to smart home devices.

Customer Journeys 124

Customer Journeys Multi-Channel Strategy Omni-Channel 124

Optimove

NOVEMBER 15, 2022

Born between 1997 and 2012 and raised alongside Internet technology since the very beginning of their lives – they hold in their hands (literally, ninety-eight percent own a smartphone) an estimated annual purchasing power of $143 billion. Tip #5: Make it social. Being social counts! Tip #6: Make it entertaining.

Tips 59

Tips Gamification Engagement Marketing 59

CSM Magazine

FEBRUARY 28, 2023

They are not only comfortable with technology, but also expect it in their interactions with brands. Aside from being able to respond quickly and efficiently, companies need to ensure that their customer service teams are able to speak the same language as Generation Zalphas and engage with them on social media.

Customer Service 52

Customer Service Social Media Entertainment System 52

ShepHyken

JUNE 28, 2022

He has a firmly entrenched background in high-end hospitality and entertainment. The generation that grew up behind cell phones may be very vocal on social media, but most of them are unwilling to provide face-to-face feedback. How to Use Customer Feedback to Improve Performance. Customer service is a team sport.

Social Media 64

Social Media Entertainment Feedback Sports 64

Horizon CX

DECEMBER 1, 2023

Apple: Customer-Centric Innovation in Technology Apple is known for its ability to anticipate and address the perceived needs of its customers. By prioritizing electric vehicles and sustainable technology, Tesla has communicated a commitment to meeting the evolving needs and values of consumers.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

ShepHyken

APRIL 1, 2022

Technology has entered everywhere in this digital era. Whether it is shopping, banking, working, entertainment, or even dating, digital options are available nowadays, and people are using them. . Customers use multiple digital channels like email, SMS, social media, smart apps, and more.

Trends 80

Trends Social Media Conference Exceptional Customer Service 80

Happy or Not

FEBRUARY 26, 2024

For example, host themed nights, let live music into their palates, and spark laughter with interactive entertainment. Infuse your space with unique decor that ignites curiosity and becomes the backdrop for countless social media shares. Offer exclusive perks or early access to new menu items as rewards for their advocacy.

Loyalty 36

Loyalty Industry Loyalty Programs Social Media 36

CSM Magazine

DECEMBER 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. Self-proclaimed ‘data detective and geek storyteller’, Tim Harford OBE, will entertain delegates at Disrupt in London in February.

Entertainment 52

Entertainment Social Media Groups Consulting 52

GetFeedback

AUGUST 30, 2019

Today’s technology makes it easy for businesses to design , create and distribute customer surveys. Their site is full of fun and entertaining quiz-style surveys that have broad appeal. Quizzes work brilliantly for social media marketing. How, though, can a modern business stay in touch with customers?

Survey 276

Survey How To Customer Satisfaction Entertainment 276

CSM Magazine

OCTOBER 6, 2022

and European companies due to its advanced technology infrastructure, well-educated and multi-lingual workforce, and highly competitive cost base.” European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. ResultsCX: LinkedIn; Twitter.

Self Service 52

Self Service Entertainment Multi-Channel Telecommunications 52

Kustomer

NOVEMBER 1, 2021

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Considered a converged medium as well as disruptive technology, the podcast unites the internet with traditional radio broadcasting. that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Innovative CX

MARCH 6, 2024

Labor seems to be more readily available, we have the tools and technology, but yet many organizations continue to struggle to deliver great experiences. The carry-on baggage policy, the seat comfort, the beverages, the onboard entertainment, the friendliness of the crew are all ancillary to the primary objective.

B2C 52

B2C Airlines Customer Journeys B2B 52

SurveySparrow

SEPTEMBER 5, 2023

Brands are leveraging technology to offer virtual showrooms where customers can interact with vehicles in immersive 3D environments. Brands are leveraging technology to provide proactive customer service. Imagine a car manufacturer partnering with a technology company to create seamless in-car entertainment experiences.

Automotive 52

Automotive Trends Strategy Customer Experience 52

NetBase

MARCH 2, 2020

Nicki Zink , Director, Insights and Digital Intelligence, Purple Strategies and Nicholas Love , Digital Engagement Strategy Director, G&S Communications joined us to share how they are using consumer, market, and social media analytics to drive intelligence and insights from their audiences to make smarter, more strategic decisions.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising Video Fashion 98

CSM Magazine

OCTOBER 18, 2023

In essence, the modern customer support landscape in the casino industry is more expansive than ever, encompassing various communication channels like social media , web chat, WhatsApp, and more. With the advent of digital technology, traditional casinos are not the only players in the game anymore.

Customer Service 52

Customer Service Multi-Channel Loyalty Programs Social Media 52

SurveySensum

FEBRUARY 7, 2024

Use analytics tools, customer feedback platforms , and social media monitoring to gain deeper insights into your audience. Incorporate surveys at key touchpoints, utilize social media channels for real-time interactions, and consider employing data analytics to extract valuable insights. How to do it? How To Do It?

Connections 52

Connections Social Media Survey Feedback 52

SurveySparrow

NOVEMBER 26, 2019

The list contains every kind of quote, be it content marketing quotes, digital marketing quotes, relationship marketing quotes, marketing quotes for social media, word of mouth marketing quotes or brand marketing quotes, we have literally created a one-stop-shop for you. Social Media Marketing Quotes.

Marketing 90

Marketing Social Media Advertising Brands 90

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 40

Technology Marketing Social Media Entertainment 40

CSM Magazine

JANUARY 29, 2024

There are gamblers whose preferred contact methods are social media sites. Therefore, some operators are available on social networks like Facebook, Twitter, and Instagram. All of the top brands in digital entertainment use this, to help users navigate their platforms and find relevant content.

Omni-Channel 52

Omni-Channel Customer Service Knowledge Base e-support 52

Confirmit

APRIL 29, 2020

Many people preferred face-to-face experiences for shopping, entertainment, etc. Social media usage has increased exponentially. How are we, as a brand, perceived across social media ? Then through the magic of technology, you’ll have the information you need to start your digital improvement efforts.

Social Media 52

Social Media Entertainment Ecommerce Feedback 52