SurveySparrow

SEPTEMBER 5, 2023

Brands are leveraging technology to offer virtual showrooms where customers can interact with vehicles in immersive 3D environments. Omnichannel Engagement for Seamless Experiences From online browsing to in-person dealership visits, customers expect a seamless transition across channels.

Automotive 52

Automotive Trends Strategy Customer Experience 52

NetBase

MARCH 2, 2020

Nicki Zink , Director, Insights and Digital Intelligence, Purple Strategies and Nicholas Love , Digital Engagement Strategy Director, G&S Communications joined us to share how they are using consumer, market, and social media analytics to drive intelligence and insights from their audiences to make smarter, more strategic decisions.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

BirdEye

NOVEMBER 28, 2023

Get this: A negative review can scare away 85% of consumers from a multi-location business with a local presence. Loads of other industries with direct customer contact, like entertainment, personal services, consumer goods, and transportation, also need strong reputation management. Proven outcomes: Don’t just take their word for it.

Industry 57

Industry Management Healthcare Hospitality 57

SurveySensum

MAY 20, 2020

Ford , a Multi-national company like Ford have initiated a ‘ Built to Lend a Hand ’ campaign that offers payment relief and credit support and Budweiser has redeployed $5 million to the American Red Cross. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

Avaya

JUNE 29, 2017

In our EBC, we’ve crafted a personalized, informative, collaborative environment rooted in multi-dimensional, multi-way communications. That’s why we’ve built a suite of solutions around intelligent and anticipatory technology that help you help your customers. The world of sports and entertainment to be precise.

Customer Experience 45

Customer Experience Multi-Channel Touchpoint Customer Journeys 45

Qualtrics

FEBRUARY 16, 2021

Technology is improving the guest digital experience. Whether it’s to satisfy a millennial’s native use of technology during their stay, to offer better efficiencies of service or a seamless entertainment service during a guest’s stay, technology is a key part of the hotel experience. Wi-Fi isn’t enough.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Beyond Philosophy

JUNE 1, 2015

Loyalty is built into the program by integrating payments and mobile technology, which appeals to its target audience. Similarly, Caesars Entertainment has rich databases on its high-rolling program members. An example cited in the article is Starbucks, which has created its program to reflect the uniqueness of its café experience.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

JUNE 7, 2023

MSG+ is the latest addition to Harte Hanks’s roster of over a dozen streaming clients supporting media entertainment and sports league, including Warner Bros Discovery, and the NBA. Additionally, Harte Hanks will provide multi-channel support through the MSG+ app as well as via phone, email, chat, text, and social media.

Sports 52

Sports Entertainment Multi-Channel Social Media 52

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. I’ve included the first two section of the nomination forms submitted by the seven winners.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Bizagi

JANUARY 20, 2020

Here are five key areas that business and technology leaders should consider in service of this goal: 1 – Personalization: Offer unique experiences . In our experience, businesses that are new to embracing digital technologies often make the mistake of investing and focusing too heavily on customer facing apps.

Multi-Channel 52

Multi-Channel Touchpoint Entertainment Connections 52

Avaya

AUGUST 21, 2017

Sports fans are focused and engaged, with instant mobile access to info and entertainment. So it’s the responsibility of stadium operators, club owners, and tech partners to discover how to use innovative technology to create unique, immersive, automated, smart, social, and personalized experiences. The Avaya Experience.

Sports 50

Sports How To Chatbots Entertainment 50

SmartKarrot

SEPTEMBER 24, 2021

Due to this “new normal” in the B2B environment, the focus now is more on interactions with social distancing and reliance on technology. In the past, B2B companies have been guilty of being laggards when adopting new technologies, especially in reshaping their approaches towards sales, marketing, and customer experience.

B2B 11

B2B Strategy Customer Experience Multi-Channel 11

Qualtrics

DECEMBER 3, 2019

Online shopping will of course still be critical – and billions of dollars will be spent through digital channels. This could involve having daily deals which are announced through social media posts. News of the ad going live is covered extensively by media and across social channels.

Retail 26

Retail Multi-Channel Loyalty Programs Brands 26

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. BirdAI Content, mainly social media content, often demands a constant presence.

Tools 57

Tools Social Media Multi-Channel Video 57