One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Then engage me to present a One Millimeter Mindset program! Building trust through your purpose-driven, professional innovation. Need to stop spinning your wheels professionally? Who am I and what do I do?

Innovation 102

Innovation Leadership Consulting Groups 102

Experience Investigators by 360Connext

APRIL 23, 2024

Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals. This means we need to involve and engage stakeholders, leaders, frontline employees, and customers in everything we do.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

Experience Investigators by 360Connext

FEBRUARY 3, 2020

According to a study by Happier : Only 30% of American employees feel engaged at work and those who aren’t engaged are more likely to miss work, negatively influence their co-workers, and drive customers away. Many other studies show that happy, engaged employees perform better and stick around longer. On-site CX Workshops.

Training 197

Training Course How To Healthcare 197

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Customer Retention Sales 61

One Millimeter Mindset

MAY 27, 2021

Are you engaged in revenue generation or cost containment in your current professional role? Click this link to discover how collaborative problem solving catalyzes your professional innovation. In my speaking programs and workshops , some attendees still equate cost containment with revenue generation. I think so too.

Leadership 99

Leadership Innovation Conference Resources 99

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? Engage me to present a One Millimeter Mindset program!

Innovation 115

Innovation Leadership Meeting Groups 115

ijgolding

JUNE 9, 2015

However, for a business to most effectively leverage the competencies of CXPs, it is vital that they are supported by a critical and powerful ingredient – transformational leadership. An organisations approach to Customer Experience will live or die on the strength of transformational leadership. A customer-centric organisation.

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership Communication Industry Knowledge Base 71

Lumoa

MAY 5, 2022

Developing CX leadership requires collaboration and communication with customers, employees, and partners. Innovation and development happen best through people who bring different skills and perspectives to the same room. Facilitate service design and innovation using a solid structure containing well-known and proven CX methods.

Strategy 277

Strategy Customer Experience How To Analysis 277

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. At that point, level of engagement changes. Engage me to present a One Millimeter Mindset program! First, they create top-of-mind lists of internal clientele they serve.

Exercises 88

Exercises Innovation Leadership Report 88

One Millimeter Mindset

NOVEMBER 24, 2020

Let’s move forward with a facilitated pandemic storytelling workshop. However, putting them on the table in all their glorious imperfection moves your team past creativity and innovation blocks. Retaining Clients leverages Innovative Customer Retention Strategies. Take action instead of engaging in endless reflection!

How To 95

How To Leadership Exercises Innovation 95

One Millimeter Mindset

NOVEMBER 17, 2021

Then engage me to present a One Millimeter Mindset program! Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Otherwise you haul around a whole lot of stress you actually have a high degree of control over.

Leadership 91

Leadership Innovation Meeting Loyalty 91

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. A fulfilled employee is more engaged at work and with your customers.

Customer Service 80

Customer Service Government Employee Experience Video 80

One Millimeter Mindset

DECEMBER 15, 2021

Why not leverage existing core competencies with a smidge more of creativity and innovation? Smart teams and organizations explore the innovation and creativity which reside at the edges of (and beyond) their core competencies. Not the creative and innovative type? Then engage me to present a One Millimeter Mindset program!

Innovation 90

Innovation B2C Course Leadership 90

One Millimeter Mindset

DECEMBER 22, 2020

Are you ready to become more cross-functional, innovative and collaborative as you target better serving clients in 2021? Rather, responding to your customers’ voice results from clarifying, innovating, designing and implementing actions based on customer-driven insights. Engage me to present a One Millimeter Mindset program!

Customer Voice 81

Customer Voice Innovation Leadership Industry 81

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

JANUARY 21, 2021

When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Contact me here to discover how to build your cross-functional networking and leadership skills. Engage me to present a One Millimeter Mindset program!

Leadership 81

Leadership Return on Investment Innovation Groups 81

One Millimeter Mindset

MARCH 25, 2021

In my keynotes, workshops and coaching , you and I focus on projects and teams which tend be written off as failures. Engage me to present a One Millimeter Mindset program! Babette Ten Haken, Founder & President of One Millimeter Mindset Speaking & Consulting, catalyzes trust-based, purpose-driven, cross-functional leadership.

Leadership 99

Leadership Consulting Innovation Training 99

One Millimeter Mindset

JANUARY 5, 2022

Look for more innovative and timely solutions, together. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Engage me to present a One Millimeter Mindset program! Recalibrate for delivering in shorter sprints.

Innovation 85

Innovation Leadership Consulting Resources 85

One Millimeter Mindset

OCTOBER 6, 2020

In my keynote speaking programs, workshops and consulting, I peel your fingers off the ledge of relying on telling composite stories. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. However, so-so business stories often receive neutral responses from clients.

Leadership 91

Leadership Consulting Innovation Groups 91

One Millimeter Mindset

FEBRUARY 4, 2021

Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Planning your next team, corporate or association meeting?

Leadership 81

Leadership Innovation Consulting ROI 81

One Millimeter Mindset

AUGUST 23, 2018

Do management and leadership address these factors with you? Engage me to speak or conduct an interactive workshop at your next corporate or association event. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. Do you know which factors these scorecards measure? Contact me.

Customer Retention 133

Customer Retention Sales Measurement Loyalty 133

ClearAction

NOVEMBER 11, 2022

And that’s great for experience leadership! Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. In turn, response rates increase for surveys and other engagement offers. Gratitude generates gratitude.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

eGain Blogs

OCTOBER 29, 2021

New innovative and collaborative technologies have been tested and improved to support new models and processes while people have found new ways to socialize and build relationships – all important developments for strong knowledge sharing in the organization. “Be This time, we are a diamond sponsor of the conference. Presenters.

Connections 93

Connections Conference Innovation Customer Engagement 93

One Millimeter Mindset

JUNE 23, 2021

I created fresh, new presentations and workshops targeting cross functional leadership. Then engage me to present a One Millimeter Mindset program! Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |.

Meeting 65

Meeting Leadership Innovation Conference 65

One Millimeter Mindset

MAY 28, 2020

Your emotions are showing, and your engagement and performance are impacted. What habits and mindset will you carry forward into hybridized future work environments to catalyze your own professional development and cross-functional leadership trajectory? And why remain regarded as an order-taker, when you can become an innovator?

Entertainment 89

Entertainment Meeting Leadership Groups 89

One Millimeter Mindset

JANUARY 5, 2021

Before you earn one more professional certification or degree, ask yourself how and why your education impacts your professional habits, mindset and innovation. If you continue to choose people, relationships, and solutions which are comfortable, rather than innovative, you reinforce rather than avoid professional complacency.

Innovation 93

Innovation Course Leadership Meeting 93

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. Millennials and Generation Z, on the other hand, have grown up in a highly digitized world, valuing collaboration, innovation, and the integration of technology into their work lives.

Leadership 94

Leadership Transportation Culture Contact Center 94

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. Will you have senior leadership involved in your account? That last one is one we can help with!).

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

JULY 9, 2020

But, because of the post-sale support continuum and new product innovation your company offers them. Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups. As a result, clients are loyal to your company: not because of a salesperson who may not even be around at renewal.

Company 96

Company Sales Leadership Innovation 96

One Millimeter Mindset

SEPTEMBER 15, 2020

Mutually developing networks of internal go-to resources who target making a difference is a mission-critical strategy for cross-functional leadership. Thus, you are perceived as an innovator and contributing revenue-generator. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups.

Resources 86

Resources Leadership Innovation Tools 86

Alliance by IFS

SEPTEMBER 14, 2019

This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences. Previewing This Year’s Executive Leadership Conference Agenda.

Meeting 62

Meeting Conference Customer Journeys Self Service 62

One Millimeter Mindset

SEPTEMBER 29, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development, and professional innovation. Delivered virtually or in-person. Contact me here.

Meeting 86

Meeting Leadership Training Tools 86

One Millimeter Mindset

SEPTEMBER 24, 2018

Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Hire me to speak or conduct a workshop at your next corporate or association event. Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. Contact me.

Strategy 213

Strategy B2C Customer Retention B2B 213

Blake Morgan

MARCH 13, 2023

Although women are still underrepresented in leadership positions, tides are changing to include more women in the C-suite. And that ripple effect empowers female employees to engage in future leadership roles. We need women in leadership roles more than ever before. Her focus on customers and innovation.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

One Millimeter Mindset

AUGUST 25, 2021

In speaking to, conducting workshops for, and coaching professionals like you, the most common professional assumptions shared with me are listed, below. Then engage me to present a One Millimeter Mindset program! My question to you is: how many assumptions are contained within each one of these statements?

Course 106

Course Culture Leadership Innovation 106

One Millimeter Mindset

DECEMBER 22, 2021

Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Then engage me to present a One Millimeter Mindset program! Building trust through your purpose-driven, professional innovation. Delivered virtually or in-person.

Tips 89

Tips Innovation Leadership Consulting 89