Think Customers

JUNE 1, 2020

During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. Speed is the name of the game.

Government 52

Government Roadmap Contact Center Chatbots 52

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Transportation 52

Transportation Roadmap Government Industry 52

West Monroe

DECEMBER 20, 2022

technologies will be significant to reaching sustainability targets. technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. Green IT : Enterprise technology accounts for 1% of global greenhouse emissions. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

technologies will be significant to reaching sustainability targets. technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. Green IT : Enterprise technology accounts for 1% of global greenhouse emissions. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

JANUARY 30, 2019

Therefore, it is crucial to stay laser-focused on communicating the transformation value to your key stakeholders during the Enact stage to keep them engaged and on board. Create a CX Governance. There are some key elements to creating and running a good system for CX governance and, therefore, CX transformation.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

Magellan Solutions

JUNE 14, 2023

The Power of BPOs for Disruptive Innovation You can partner with a trusted BPO company that assists in research and development, technology implementation, process optimization, and market analysis, enabling you to focus on core competencies while leveraging the BPO’s capabilities to drive innovation and transformation.

Innovation 52

Innovation Transportation Telecommunications Culture 52

ECXO

MAY 11, 2023

Research by McKinsey discovered that companies that get organised and manage CX can realise a 20% improvement in customer satisfaction, a 15% hike in sales conversion, a 30% reduction in the cost to serve and a 30% increase in employee engagement. Let’s continue. This is a five-level model that ranges from ad-hoc to transformational.

Customer Centricity 52

Customer Centricity Customer Journeys Self Service Culture 52

Customer Alignment

MARCH 2, 2018

Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap. The roadmap process is ongoing and iterative.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

CX Centric

OCTOBER 4, 2021

They (CX Leaders) engage with people, challenge them, and are able to accept criticism. They foster an inclusive environment bridging people across the organization and creating an atmosphere of trust. Jonathan then touched on the 8 key pillars of digital transformation.

Leadership 52

Leadership Customer Experience Customer Centricity Roadmap 52

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Transportation 40

Transportation Roadmap Government Industry 40

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Transportation 40

Transportation Roadmap Government Industry 40

CSM Magazine

JUNE 14, 2022

In 2021, we announced our roadmap for data sovereignty across Southeast Asia with a local data centre in Singapore after successfully on-boarding many new cloud customers in the APAC region. This was especially true for financial and government institutions.

Banking 59

Banking Employee Engagement Roadmap Data 59

West Monroe

FEBRUARY 19, 2024

But while smart grid technology such as digital sensors and distribution automation have advanced, so have customer expectations and regulatory requirements. Grid modernization solutions like Advanced Digital Management Systems (ADMS) or Advanced Metering Infrastructure (AMI) are well-known examples.

Self Service 52

Self Service Innovation Financial Software 52

West Monroe

JUNE 23, 2017

Implementing new population health systems can be a time intensive engagement fraught with delays and inflating budgets, but there are five steps organizations can take to minimize delays and enable successful implementations before a project even begins. Establish planning and leadership engagement up front. Time is of the essence.

Roadmap 56

Roadmap System Government Training 56

West Monroe

DECEMBER 21, 2021

For all its challenges, however, the new demographics—alongside record-breaking Medicaid enrollment numbers amid COVID-19—present exciting opportunities for health plans to re-envision how they engage with and deliver care to their members. Technology enablement. They can do this by: Revisiting vision and objectives.

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52

Avaya

APRIL 10, 2019

2 technology they expect to transform Digital Customer Experience (DCX), behind customer success analytics tools. It can measure customer sentiment and success, engage customers, assist agents to serve customers, and much more. IT and business leaders rate Artificial Intelligence (AI) as the No.

Contact Center 71

Contact Center Self Service Virtual Agent Analytics 71

North Highland

SEPTEMBER 27, 2019

To cut through the clutter of an increasingly complex and ever-evolving data landscape, the answer does not begin with yet another technology tool or siloed functional initiative. Interactive : How a customer engages with a digital product, e.g. navigation paths. Double -down on data governance.

Data 40

Data Government Social Media Roadmap 40

SmartKarrot

DECEMBER 13, 2022

Provide proactive thought leadership on customer strategy and roadmap, account governance, and reoccurring strategic discussions with both customer and SI. Plan and direct all aspects of the team’s customer engagements. Develop KPIs, and use cases, and track usage metrics to analyze trends across the customer base.

Customer Success 19

Customer Success Roadmap Leadership Government 19

Gainsight

OCTOBER 22, 2018

Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention, and expansion in B2B companies. Customer Success leaders want better visibility into product adoption to influence the product roadmap and scale and automate CS within the product.

Roadmap 40

Roadmap Analytics Customer Success Financial 40

SmartKarrot

OCTOBER 12, 2022

Role: Director, Client Success Location: Portsmouth, NH, US (On-site) Organization: Bottomline Technologies As a Director of Client Success, you will lead the CSMs and CSAs to become their client’s trusted advisors; while also strategically developing client, vendor, and internal relationships yourself. Apply here: [link].

Customer Success 19

Customer Success Roadmap Consulting Financial 19

SuiteCX

JUNE 16, 2017

Investment in data and Technology. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. Get a plan that looks at the technology, process, and talent you will need to move forward and present a multi-year plan to management so you can get funding and buy-in.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124

Eptica

MAY 11, 2017

Author: Olivier Njamfa This week’s Gartner Customer Experience & Technologies Summit (10-11th May 2017) provides everyone in the sector with the perfect opportunity to take stock of the current state of customer experience – and to help CX teams to plan for the future. Share this page on: Tweet.

Customer Experience 51

Customer Experience Self Service Chief Customer Officer Roadmap 51

Circular Edge

MAY 2, 2022

Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud. Employees who feel like they’re heard will be more engaged and do better work. “I

Culture 52

Culture Healthcare Apparel Financial 52

SuiteCX

JUNE 16, 2017

Investment in data and Technology. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. Get a plan that looks at the technology, process, and talent you will need to move forward and present a multi-year plan to management so you can get funding and buy-in.

Omni-Channel 100

Omni-Channel Retail Multi-Channel Social Media 100

ClearAction

MAY 16, 2016

Marketing sets expectations for customers, it’s the face of the company in numerous situations, and it drives customer engagement and repurchase. Technology has the potential to make all of the above more efficient, and infrastructure is the integration of all of the above. Guidance = Competency development, marketing governance.

Marketing 54

Marketing Customer Experience Sports Metrics 54

SmartKarrot

FEBRUARY 21, 2022

Regularly engage with senior client stakeholders, to ensure awareness and understanding of Lexer’s vision, solutions, and services. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives. Stay up to date with Customer industry trends. Apply here: [link].

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. When XM is truly embedded across an organization, you need a governance structure to manage it. Find out how to design a governance model that sets you up to ignite momentum and get the whole organization delivering XM breakthroughs. Government + Public Sector — 15:00-15:45 // Weds, 11 March.

Marketing 29

Marketing Government Leadership Automotive 29

AWS Machine Learning

APRIL 22, 2024

Organizations are facing ever-increasing requirements for sustainability goals alongside environmental, social, and governance (ESG) practices. This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A Gartner, Inc.

Roadmap 112

Roadmap Competitive Advantage Innovation Self Service 112

NetBase

OCTOBER 29, 2018

They use NetBase along with IBM Watson and other AI technologies to understand exactly why consumers do what they do – and they shared their expertise with the audience at NetBase LIVE NY. Listen, Engage and Succeed – Finding conversations that matter. The NetBase Roadmap – Skating to Where the Puck Is.

Brands 60

Brands Social Media Analytics Conference 60

SmartKarrot

JANUARY 11, 2022

Partner with the Sales team to engage with prospective customers and existing customers to expand accounts and look for expansion opportunities, ensuring optimal transfer of knowledge and relationships. Focus on building and improving process efficiencies within the Customer Success team to drive exceptional Customer Experience.

Customer Success 19

Customer Success Roadmap Metrics Sales 19

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Both groups of technologies can be utilized to make analytics more actionable. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Customer Alignment

OCTOBER 9, 2017

2) Establish an Experience Roadmap By taking time to listen to customers and understand them better, OMW has learnt how they can put a smile on customers’ faces; but they have also learnt what doesn’t. It has become a triumph in employee engagement. OMW has heard examples of pain and frustration that has been caused inadvertently.

Customer Centricity 40

Customer Centricity Company Case Study Roadmap 40

Gainsight

DECEMBER 13, 2018

It wouldn’t be a blog about Information Technology without posting this clip from “The IT Crowd,” but those of us actually in the IT business know that this hasn’t been the role of IT teams in modern companies for years now. Long-term project roadmap. It’s still funny, though! Admin access policy.

Guidelines 49

Guidelines System Roadmap Groups 49

SmartKarrot

AUGUST 4, 2021

Apply here: [link] Role: Customer Success Manager (Mid-Market) Location: Remote, United States Organization: Blend As a Customer Success Manager, you will build and deepen executive relationships with the customer base to help influence their long-term technology and business decisions. Enable successful onboarding of The Key to members.

Customer Success 10

Customer Success CRM ROI Roadmap 10

SmartKarrot

NOVEMBER 11, 2020

Monitor the strategies and processes across the revenue cycle including customer acquisition, engagement, retention, and success, including a close connection to product cycles. Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.

Customer Success 10

Customer Success Customer Journeys Self Service Roadmap 10

SmartKarrot

MARCH 18, 2021

Hence, product team can evolve their features, adjust their roadmap and prioritize their deliverables through customer success agile framework. Technology for customer listening and engagement. As per the agile methodology, you can take immediate steps for driving customer engagement if things are not going as per the plan.

Customer Success 10

Customer Success Government Customers Software 10

Gainsight

FEBRUARY 9, 2021

They can then connect the dots to the process improvements and technology to get the job done and the right people and teams to help make those changes. With Manny and Scott in separate teams and supporting so many leaders between them, governance has become something of a superpower in their toolkit. So how does PTC do it?

Government 52

Government Roadmap Leadership Customer Success 52