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What is a good Net Promoter Score?

Lumoa

However, one must remember that you should not stare blindly at others’ NPS since there are other factors affecting the score itself. . In this article, we will share some good tips on how you should manage and utilize NPS benchmarks. Net Promoter Score in a nutshell. What is a good NPS? In fact, it is a good starting point.

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Google’s E-E-A-T: The agency’s guide to success

BirdEye

As a marketing agency, Google’s E-E-A-T guidelines impact you twofold. But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? In December 2022, Google added an extra "E," for experience, to their search quality rater guidelines. Table of contents What is E-E-A-T?

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The Top 5 Tips for Building an Effective Agent Performance Scorecard

Stella Connect

Follow these guidelines to strengthen your coaching and training efforts and empower your agents to boost their individual performance and overall customer satisfaction (CSAT). . #1: The post The Top 5 Tips for Building an Effective Agent Performance Scorecard appeared first on Stella Connect.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics. However, this also means that it can cost a lot of time and effort to migrate and implement. Athena can help you respond more appropriately to customer conversations and score the effort you will need to retain them.

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How to Manage and Monitor Online Reviews: 7 Steps (2024)

SurveySparrow

Pro Tip: Research industry awards and recognition programs relevant to your business. Pro Tip: Look for themes in negative reviews. Pro Tip: When choosing a review management platform, make its integrations a priority. When you have an SOP in place, it provides clear guidelines for your team.

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11 Tips on Delivering Great Customer Service in Education

Help Scout

In this article, we cover four major pain points of delivering customer service in the education industry along with some tips on how to address them. That said, agents should get multiple attempts at any quiz you give since the main goal is to learn, not to get a specific score. The following tips can help.

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Trust Isn't About Keeping Score

CX Journey

He likens earning trust to keeping score; you get points for certain behaviors and lose points for other, less desirable actions. Richard says to stop keeping score, stop tracking the good and the bad. Earning trust is about control and constantly being evaluated. That doesn''t sound like a trust or trusting relationship, does it?