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The Power of Perception: Leveraging Reputation Management for Brand Success 

InMoment XI

Key Strategies for Effective Reputation Management Managing your brand’s reputation is an ongoing effort that requires a well-rounded approach. Training programs can be enhanced with guidelines on managing customer interactions, both online and offline. Watch our webinar to learn practical tips that can make a real difference.

Brands 260
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Final World Cup Tips to Rev Up Your Mobile Marketing Game

Optimove

In-the-moment competitions that keep users engaged throughout the tournament can be particularly effective – think penalty-shoot-out scores, half-time scores, the first player to be sent off, etc. The post Final World Cup Tips to Rev Up Your Mobile Marketing Game appeared first on Optimove. Bottom line? Long and short?

Tips 97
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What is a good Net Promoter Score?

Lumoa

However, one must remember that you should not stare blindly at others’ NPS since there are other factors affecting the score itself. . In this article, we will share some good tips on how you should manage and utilize NPS benchmarks. Net Promoter Score in a nutshell. What is a good NPS? In fact, it is a good starting point.

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Google’s E-E-A-T: The agency’s guide to success

BirdEye

As a marketing agency, Google’s E-E-A-T guidelines impact you twofold. But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? In December 2022, Google added an extra "E," for experience, to their search quality rater guidelines. Table of contents What is E-E-A-T?

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The Top 5 Tips for Building an Effective Agent Performance Scorecard

Stella Connect

Follow these guidelines to strengthen your coaching and training efforts and empower your agents to boost their individual performance and overall customer satisfaction (CSAT). . #1: The post The Top 5 Tips for Building an Effective Agent Performance Scorecard appeared first on Stella Connect.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics. However, this also means that it can cost a lot of time and effort to migrate and implement. Athena can help you respond more appropriately to customer conversations and score the effort you will need to retain them.

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10DLC Explained & how to get registered ASAP

BirdEye

A major change in this effort is a new A2P 10DLC regulation that requires businesses to have an A2P 10DLC or an Application-to-Person 10-Digit Long Code to continue sending text messages to customers. Historically, shared short codes have been susceptible to increased spam and diminished recipient trust. How can you register for 10DLC?