QuestionPro Audience
JANUARY 12, 2018
Move over, smartphone. Smart speakers are the new “it” device. While not exactly new to the market (both Amazon Echo and Google Home launched over a year ago) consumers are coming out in droves in 2018 to purchase these smart speakers. Consumers are drawn to the ability to use these voice activated assistants to make their lives easier, from creating shopping lists to calendar reminders and beyond.
ijgolding
JANUARY 12, 2018
If you happen to live in the UK and regularly have to rely on public transport to commute to and from work, the heralding of a brand spanking new year is unlikely to have filled you with much joy – from the commuting perspective that is. Travelling to and from work can rarely be described as an experience we look forward to – whatever part of the world you come from.
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Customer Bliss
JANUARY 12, 2018
Overview. How do you transform customer experience within the postal service – an industry that affects the whole nation? In this episode, Christine Corbett , a hybrid CCO of Australia Post , shares how she’s using her background in operations and communications to unite the organization and reinvent the Australia Post customer and employee experience.
GetFeedback
JANUARY 12, 2018
Focusing on customer satisfaction on the frontline isn't enough. Here are 5 tactics to build a customer-centric philosophy that breeds happy customers.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ShepHyken
JANUARY 12, 2018
This week we feature an article by Mike Schoultz who shares his top 20 list of myths on customer experience not to tell yourself or things you should never say to a customer. This is a great list and one you should pay attention too. – Shep Hyken. The problem is never how to get new ideas into your mind, but how to eliminate the old ideas. Customer service designs that are remarkable get talked about.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Magellan Solutions
JANUARY 12, 2018
Data mining is one of the most powerful tools that every business needs today. It is the process of computing and analyzing large sets of data to get new ones and different patterns. Computer systems and databases are used to get this fresh and innovative information. It is not exactly what the term implies because many researchers have denied calling it “data mining”.
CSM Magazine
JANUARY 12, 2018
Malene Wessel, Head of Marketing at Live Guide Chat believes chatbots can boost a company’s customer service, easily taking over the most simple and frequent types of customer contacts. . Many companies have FAQs and tutorials and try their best to optimize the design of their website to enable customers to find answers themselves. However, most customers want answers handed to them with minimum effort and can’t be bothered to browse around hoping to find an answer.
Topdown
JANUARY 12, 2018
There’s no doubt that personalization is important in today’s business world. Customers don’t just think of it as a nice thing to have anymore — they demand it. According to the 2017 Global Consumer Pulse Research , published by Accenture, 48% of consumers expect specialized treatment for being a good customer, with 33% of those consumers who abandoned a relationship doing so because personalization was lacking.
Vocalabs
JANUARY 12, 2018
Reputation Is an Effect, Not a Cause. Peter Leppik. Fri, 2018-01-12 15:05. Customer Experience. One of the reasons to invest in improved Customer Experience is the positive effects it will have on your company's reputation and word-of-mouth. That's great and well-deserved for companies that truly internalize CX. But I've seen a few companies where they treat their Customer Experience as a marketing campaign, and it never ends well.
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Oracle
JANUARY 12, 2018
? ?. Episode 14 of Experience This! – a new customer experience podcast series – is now available. Listen here. Episode 14 summary: Hear why a great service culture starts with corporate culture, how brands are pushing new frontiers in experiential marketing, and what gas rewards can teach us about the importance of a frictionless customer experience.
Grupo Noa
JANUARY 12, 2018
Multilingual contact centers strive towards offering outstanding customer services to its customers all the time. Obviously, a contact center has to communicate with hundreds of customers round the clock, and not necessarily everyone knows English. In such a situation, telecallers having multilingual proficiency would be apt for inbound customer support services.
Talkdesk
JANUARY 12, 2018
Let’s face it: today’s customers are savvier and more mobile than ever. They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty.
Quadient
JANUARY 12, 2018
2017 was a big year for Quadient, and a big year in technology. We spend a lot of time writing articles, because it helps us share the things we see when we meet with clients and prospects as they redefine their communication strategies.
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Talkdesk
JANUARY 12, 2018
To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option. In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. Hopefully you’ve evaluated your legacy contact center vendor’s roadmap to see if they can give you the next-generation contact center features you need to meet the new expectations
Quadient
JANUARY 12, 2018
A personalized experience can be defined as an interaction or engagement that a customer has with a company that leaves them feeling as though their interests, behaviour and preferences were thoroughly taken into account. Organizations who are able to meet their consumers' emotional expectations at an individual level are better able to foster loyalty.
Talkdesk
JANUARY 12, 2018
To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option. In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. Hopefully you’ve evaluated your legacy contact center vendor’s roadmap to see if they can give you the next-generation contact center features you need to meet the new expectations
Strativity
JANUARY 12, 2018
First posted at www.Chiefexectutive.net. Digital transformation is high on executives’ agendas for 2018. Many have started the move and are investing millions of dollars in digitizing their operation. They do so in the name of customer convenience, frictionless interactions and the pursuit of delivering an “Amazon-like” customer experience. News flash: Amazon is not profitable and does not care about profitability.
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Talkdesk
JANUARY 12, 2018
Let’s face it: today’s customers are savvier and more mobile than ever. They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty.
Helen Dewdney
JANUARY 12, 2018
Don’t get blue this Monday, get away from it all… Holiday companies use Blue Monday for marketing – here’s how to turn the tables and make it sunny for you and for your wallet! Blue Monday is the third Monday in the first month of the year, falling this year on 15 January… It is claimed by some to be the most depressing day of the year.
Verint
JANUARY 12, 2018
If not, it really should be. The benefits of a superior customer experience are now widely accepted. Great CX can equal a loyal and growing customer base, which in turn can equal increasing revenue and market share. But even if CX is a strategic imperative, proving your CX initiatives drive discernible and quantifiable business value can be a tough challenge.
SAP Customer Experience
JANUARY 12, 2018
How to Prevent Customer Experience Efforts from Failing (part 2). jwalters. Fri, 01/12/2018 - 15:11.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Stella Connect
JANUARY 12, 2018
EVERYTHING BUT THE HOUSE (EBTH) is so popular now that when you sign up to be a bidder, your account number will have 11 digits. Marc Broering, Customer Service Manager at EBTH, can boast of a 4-digit bidder number, meaning he is one of the first ten thousand registrants. “EBTH was a great idea eight years ago, a great idea today, and just a wonderful service to people that are in need.
Maru/HUB
JANUARY 12, 2018
We are very happy to show you all our brand new video introducing Syngro Eye, a world-leading customer intelligence platform enabling businesses to put customers at the centre of everything they do. Our omni-channel platform offers a range of customer experience specific analytics, performance management and self-service reporting functions that can be overlaid with your businesses financial, operational or other data to identify crucial relationships.
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