Fri.Oct 16, 2020

9 Proven Tips to Create an Anonymous Survey

ProProfs Chat

Stella is a market researcher at a large corporation and her main priority is providing insightful data for the entire company to use. The UX team uses it for their personas, the marketing team uses it for the adwords campaigns, etc….

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Guest Post: Customer Experience – Can It Work With Email Marketing?

ShepHyken

This week we feature an article from Alex Souchoroukof, a content writer at Moosend. He shares some digital marketing strategies that can help to create a more meaningful customer experience.

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Customer Journey Maps, Customer Success, and B2B Aftermarket Services

Middlesex Consulting

Customer Journey Maps (CSM) and Customer Success (CS) teams are two tools you should use to help grow your product and services business. This is critical because products are becoming commodities and customers are looking to aftermarket services to differentiate their commercial choices.

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Guest Post: Customer Experience – Can It Work With Email Marketing?

ShepHyken

This week we feature an article from Alex Souchoroukof, a content writer at Moosend. He shares some digital marketing strategies that can help to create a more meaningful customer experience.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Consumer Demand For Sales is Unseasonably High

Brandwatch CX

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5 key self-service metrics to watch for reducing costs

Talkdesk

Customer experience (CX) has changed immensely over the years and even in the last few months. With the proliferation of digital channels, customers are now looking for a more personalized, timely and efficient service.

Sell more cars with these 5 customer experience strategies

BirdEye

Buying a car is a big decision and customers want to go with the best. In the experience economy, the dealerships that win offer winning experiences at every point of the customer journey.

The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales

ChurnZero

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere.

How COVID-19 and technology are changing the role of marketing for credit unions

BirdEye

The following post is from a guest contributor. As member-owned financial institutions, credit unions have long been touted for their competitive interest rates, low fees, and their local branches’ ability to offer high quality and personalized service. Then along came COVID-19.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Backstreet Boys, Zork, and Product Strategy

Gainsight

You are standing in an open field west of a white house with a boarded front door. There is a small mailbox here. And just like that, the keynote (err, I mean, game) is afoot!

3 Stages To Effectively Lead a Change Management Process

Vanilla Forums

It's not uncommon to face resistance or bumps along the road when looking to implement a new technology for your organization. That's why when undergoing these type of transformative projects, it’s best to create a change management strategy to set yourself up for success. Product Support

Bob Kobek Vlog 4 – Data Management

Customercount

Bob Kobek's weekly blog focusing on an article written for CustomerCount by David Stroeve asking if you are collecting the right data? The post Bob Kobek Vlog 4 – Data Management appeared first on CustomerCount. Insights Customer Feedback customer feedback management data management

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Watch: The Fundamentals of a Marketing Plan, B2CRM News Update, and CRM Analysis

Optimove

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, a new CRM hack on the fundamentals of a marketing plan, and a deep analysis of Buy Buy Baby.

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The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Consumer Demand For Sales is Unseasonably High

Brandwatch CX

React

How to Use Live Chat in Your Sales Funnel

ProProfs Chat

We’ve seen live chat in action as the customer service and support tool. But lately, it’s evolved and grown. Other than connecting with users and engaging them in real-time conversations, it can also capture qualified leads and increase conversions. And that’s just the tip of the iceberg.

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Remote Working 2.0: Optimising Contact Centres

Eptica

Date: Friday, October 16, 2020 Author: Pauline Ashenden - Demand Generation Manager Remote Working 2.0: Optimising Contact Centres. Published on: October 16, 2020.

The 3 Steps of Building a Working CX Strategy in Insurance

Feedbackly

Insurance touches a lot of aspects of a customer’s life, yet it is also one of the industries that are struggling to win customers. Source. Insight business customer customer experience customer feedback Customer journey cx CX strategy feedback insurance

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Customer management software: The customer relativity theory

Knowmax

Customer management software: The customer relativity theory. Customer Experience

Glia’s WhiteGlove Customer Service

SaleMove

Glia is transforming Digital Customer Service and creating one single system of engagement that allows agents to meet customers where they are and communicate with them using the channel of their choice.

What is an intelligent chatbot and how it works? | Features | Advantages

Knowmax

What is an intelligent chatbot and how it works? Features | Advantages. Customer Experience

Customer Attrition: Essential Guide to Understand, Measure, and Prevent It

SmartKarrot

70 percent of the clients churn away from a company when faced with poor customer service. In SaaS industries, customer attrition is preferably the worst nightmare they want to steer away from. Although, it might look inevitable to have a zero attrition or churn rate.

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

Easy-to-use helpdesk software – Stay connected with your customers

Knowmax

Helpdesk brings all interactions into one interface and allows different. Easy-to-use helpdesk software – Stay connected with your customers. Customer Experience Knowledge Base Knowledge Management

A Complete Guide to Growing Your Customer Base

SmartKarrot

It is not hard to comprehend that customers are the backbone of any successful business. They are the core reason for any business to exist. All the business processes that you implement towards your company’s growth don’t mean a thing if your customer base is not growing.

3 Ways CX Leaders Can Drive Revolutionary Change

Smarter CX

Adapted advice from the Often Imitated podcast. Episode 1 of Often Imitated , a new Caspian Studios CX podcast presented by Oracle CX , discusses how communities drive revolutionary change, using Benjamin Franklin as an example. According to the podcast host, Ian Faison, “Benjamin Franklin used what he learned about building a community to help build a nation.”

The Promise (And Perils) Of Customer-Focused Government Technology Transformation

Forrester's Customer Insights

Technology transformation is a fundamental lever to change the working of government overall. Age of the Customer customer experience customer experience management government technology-driven innovation

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.