Closed-Loop Culture or Closed-Loop Process?
Horizon CX
MAY 7, 2021
In today’s world of surveys and Net Promoter Systems, the term “closing the loop” or “closed-loop process” have become common terms in many organizations. There are roles responsible for closed-loop programs and closing the loop with customers. There can be an extraordinary number of “loops to close” in this high-tech, high-touch, satisfaction-driven world we live in.
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