Vonage

MARCH 26, 2018

When it comes time to plan the product roadmap, roll out new services, or make changes to pricing, support is often the last to know. That can impact your product roadmap for the better, steer your sales conversations, and just inspire more thoughtful decisions that lead to happier customers.

Roadmap 163

Roadmap eBook Course Policies 163

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

NobelBiz

FEBRUARY 6, 2024

Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. . “Rules and regulations mean the proof of concept has been tested and deemed valuable,” Depies notes, highlighting the criticality of guidance in this evolving space.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Gainsight

OCTOBER 5, 2022

If you haven’t hit product roadmap milestones indicating that customers are ready to adopt a new or enhanced feature, don’t be afraid to hit pause. To read more about Gainsight’s strategies for durable growth during a downturn, check out our latest ebook, The Durable Growth Playbook for Savvy SaaS Companies.

Customer relationships 59

Customer relationships Roadmap Customer Success eBook 59

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? You can also subscribe to our email newsletter , to be first to get our insights on Product Experience strategies, access to events, webinars, articles, ebooks, and more! . Product Experience .

Resources 52

Resources Handbook eBook Government 52

Gainsight

APRIL 5, 2022

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. That insight can fuel your product roadmap decisions and shed light on ROI. User expectation gaps emerge. Replicate your best product experiences.

Company 52

Company Multi-Channel Roadmap Analytics 52

Oracle

SEPTEMBER 26, 2019

Here are 3 ways that brands are adapting their approach to customer experience to forge better relationships, with a preview of insights from the ebook, “Moments That Matter: A New Customer Experience Roadmap for Financial Services. ” Leveraging AI and machine learning.

Financial 58

Financial Brands eBook Roadmap 58

Avaya

AUGUST 2, 2017

In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place. A digital roadmap must be created with an inherent understanding of customer, revenue, technical, people, processes and operational drivers. We’re here to help.

Roadmap 63

Roadmap eBook Exercises Strategy 63

ChurnZero

DECEMBER 6, 2019

Check out our eBook 167 B2B Gift Ideas for the Holidays or take a look at this blog to learn how other companies use gifting for customer success. . Advice from Customer Success Experts: Best Practices for Year-End Planning eBook. Get your own free copy of this eBook. Need further inspiration? Customer Success Resource.

eBook 80

eBook Roadmap Customer Success Tips 80

ClientSuccess

NOVEMBER 22, 2021

Customers and their responses can feed the product roadmap, serve as advocates, and support additional customer marketing efforts. eBook: 5 Ways To Surprise & Delight Your Customers. A best practice is for customer marketing to create a separate NPS survey specifically for marketing purposes. Toolkit: How To Build Customer Loyalty.

Marketing 52

Marketing NPS Voice of Customer Effort Score 52

Think Customers

DECEMBER 13, 2021

Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. As you begin to orchestrate your improvements, keep coming back to your roadmap and the North Star that guides it. Renewing your CX vows begins with the basics. Who wins with great CX?

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

ClientSuccess

APRIL 5, 2022

But there is still so much your users can tell you about their experience, how your product can become even more user-friendly, and even where your product roadmap can grow. eBook: 5 Ways To Surprise & Delight Your Customers. NPS survey questions to consider . Toolkit: How To Build Customer Loyalty.

NPS 52

NPS Survey eBook Social Media 52

Centercode

JUNE 4, 2019

Customer Validation gives you a direct line to your users – their interests, habits, the things that excite or frustrate them – all of which help you develop your roadmap and product strategy. Customer Validation in 20 Minutes [EBOOK]. The post 4 Key Elements of Testing VR appeared first on Centercode.

eBook 66

eBook User Experience Roadmap System 66

Comm100

APRIL 17, 2018

Create some simple boards like “Product ideas,” “Coming up” and “Roadmap” to get the ball rolling. Each employee gets a feel for the priorities, roadmap and keeps tabs on new requests. Employees can also categorize requests by urgency, e.g., “New messages,” “Rejected” for dumping requests and “Maybe” for less urgent requests.

Feedback 193

Feedback How To Roadmap Survey 193

Gainsight

MAY 3, 2022

With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades. Download our ebook, “ Product-Led Success: The Professional’s Handbook ,” now to learn how to become a product-led growth master. This comparison could show you what friction points are holding back new users.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Interactions

JUNE 25, 2020

This will make clear the major pain points in your contact center and provide a roadmap for what should be top priority when evaluating virtual assistant solutions. Then, check out our eBook for next steps! We recommend first taking an honest assessment of your current customer experience through customer journey mapping.

Self Service 71

Self Service Virtual Agent Customer Journeys Contact Center 71

Talkdesk

DECEMBER 30, 2020

Earlier this year, Talkdesk developed and produced the ebook The CX Transformation Roadmap which addressed this very question; 5 stages to go from “survive” to “thrive” and build resilient cloud contact centers: Tackle. But moving forward, what are the new pillars of great CX in the current remote working context?

Innovation 83

Innovation Contact Center eBook Roadmap 83

Interactions

JUNE 5, 2019

Read our eBook on Customer Journey Mapping to learn: The two types of Customer Journey Maps and which you should use. This will help you create a straightforward and actionable roadmap that produces transforming results. The best time for your company to complete a User Journey Map. Ready to get started?

Customer Journeys 54

Customer Journeys eBook Touchpoint Roadmap 54

Centercode

NOVEMBER 20, 2019

To adapt your roadmap and iterate on your product so that it continuously aligns with your audience’s needs, it’s important that your testers reflect the demographics, psychographics, and technographics of your target market. Download the Delta Testing 101 Ebook.

Consumers 56

Consumers eBook Roadmap Retail 56

Avaya

MAY 16, 2017

Roadmap Creation: A detailed roadmap helps you finalize digitization plans before implementation. Check out our eBook, Fundamentals of Digital Transformation , to learn more about this discovery process—the first of a five-step plan for creating a foolproof digital transformation strategy. operational savings, CX improvements).

Company 50

Company Roadmap eBook Strategy 50

Centercode

FEBRUARY 18, 2021

See the impact of Delta Testing for yourself by checking out the real-world use cases and data in the ebook, Making Good Tech Great. Read the Ebook. Automation supports these processes by eliminating both the heavy manual lift of beta test management and the challenges of repeating successes project after project.

eBook 59

eBook Wireless Fashion Social Media 59

Gainsight

OCTOBER 14, 2022

Let’s come up with the game plan for the next three to six months and figure out how that value roadmap needs to evolve.”. To learn more about how to get your customers on track to value with a savvy CS operation, check out our ebook, Smarter Not Harder: How to Launch Customer Success From Scratch. .

ROI 52

ROI e-support eBook Roadmap 52

InnerTrends

MAY 23, 2018

For instance, if you download an ebook, you will automatically be put on an emailing list and you will receive other emails related to other ebooks, until they run out of ebooks to advertise for :). Say a client downloads an ebook and then reaches the onboarding step. These are event driven marketing automations.

Marketing 73

Marketing Net Promoter Score eBook NPS 73

Bizagi

FEBRUARY 7, 2019

Align your digital roadmap to the corporate strategy. Now that you know the essential steps that you should consider, download our ebook, How To Create a Timeline for Digital Transformation, and start planning your actions for 2019. Real digital transformation is about digital innovation and discovery.

Strategy 83

Strategy Competitive Advantage eBook Roadmap 83

Centercode

OCTOBER 29, 2019

With so many companies adopting agile methodologies to keep up with faster release cycles , there’s a lot of dialogue around the role customers play in securing quality releases and driving product roadmaps. Downloadable content (kits, ebooks, best practices, etc.). Unlimited networking opportunities in our virtual lounge.

Conference 58

Conference eBook Roadmap Travel 58

Centercode

SEPTEMBER 3, 2019

Instead, I leverage my knowledge of our business and customers to better prioritize what features make it onto the roadmap and help my team understand why we’re building those features. Get a Glimpse Inside the Ebook. I recognize that I could never out-engineer an engineer or out-design a designer. 3 Things You Do Need to Ask Yourself.

Management 40

Management eBook Roadmap Feedback 40

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. t wears that never gave them the con?dence

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

inmoment

AUGUST 13, 2020

You need a motivated team behind yours to design the roadmap of experience management success. For more CX best practices just like this, be sure to read our new eBook “Evolving Your CX Program” for additional tips and insights.

How To 52

How To Return on Investment Sports eBook 52

Talkdesk

JANUARY 12, 2018

Hopefully you’ve evaluated your legacy contact center vendor’s roadmap to see if they can give you the next-generation contact center features you need to meet the new expectations of modern customers. Read the full list of features in our ebook here. If you don’t like what you see, it is time to consider a move to Talkdesk.

Contact Center 40

Contact Center Return on Investment eBook Roadmap 40

Talkdesk

JANUARY 12, 2018

Hopefully you’ve evaluated your legacy contact center vendor’s roadmap to see if they can give you the next-generation contact center features you need to meet the new expectations of modern customers. Read the full list of features in our ebook here. If you don’t like what you see, it is time to consider a move to Talkdesk.

Contact Center 40

Contact Center Return on Investment eBook Roadmap 40

Oracle

OCTOBER 3, 2019

This is a preview of the ebook “Moments That Matter: A New Customer Experience Roadmap for Financial Services “ Today’s finserv CX is evolving to showcase the power of anticipating customer needs.

Financial 56

Financial Banking Multi-Channel Travel 56

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. If you analyze the results, close the feedback loop, and use data from NPS to dictate your roadmap, you’ll increase revenue, reduce churn , and improve customer experience. Who are they? How to use NPS.

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

Wootric CX Blog

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Go beyond the score, turn qualitative feedback into a roadmap for CX improvement. Upgrade the NPS program. Analysis & Strategic Impact.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Related reading: Playvox eBook: Top Tips for Engaging and Motivating Agents 5. We try different serums and potions, yet somehow wake up with new wrinkles.

Call Center 52

Call Center Management Contact Center Omni-Channel 52

CSM Practice

FEBRUARY 15, 2019

High advocacy rates, references, your product roadmap, etc. CSM Practice Ebook (“The Ultimate Executive’s Guide to Customer Success Initiatives”). Maximizing Monetary Value. This is in the form of renewals, expansions, upsales, crossales, etc. Maximizing Non-Monetary Value. Maximizing Monetary Value for Your Customers.

Customer Success 49

Customer Success eBook Roadmap Customer Journeys 49