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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. as of 2023 and minimum federal wage of $7.25 in 2022 and 5.4%

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Guest Post: How Can a Role in CX Become a Green Job?

ShepHyken

The technological infrastructure of call centers contributes to another growing concern: electronic waste. With a typical computer’s lifespan ranging from 3-5 years in a call center setting, outdated equipment often ends up contributing to the ever-growing pile of global e-waste. But energy usage is just one part of the equation.

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Blockchain, the Internet of Things and other top tech trends for 2018

Alida

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

Trends 174
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Best Tips to Improve Customer Service This Holiday Season

ProProfs Chat

But not all of them point towards ‘the best tips’. They all have some practical tips that contribute to building a better service for your customers. Be sure and monitor your E-commerce sites for checkout issues on an hourly basis especially during Holiday Season. Hence, technology is driving serious risk into the business.

Tips 96
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Customer satisfaction score 101: Building a customer-centric culture 

BirdEye

Tips on crafting effective survey questions What is a good CSAT score? Please rate your overall experience with our customer support from 1 to 10. - It can also uncover whether your support team requires additional training. Table of contents What is the customer satisfaction score? Why measure CSAT score?

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How to Build the Business Case for Customer Success

Totango

For CEOs: Emphasize programs and their results, especially financial results. For CFOs: Emphasize financial KPIs and trends. Some tips for presenting CS data to executives: Lead with KPIs. E-team meetings: Should focus on sharing results, forecasts, and challenges. Encourage collaboration between teams.

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Field Service USA 2019 – 4 CX Insights You Don’t Want to Miss

Oracle

From April 17 th – 20 th , cross-industry service, support, and customer success leaders came together to discuss best practices in offering world-class customer service and customer experiences. Emerging technologies are reshaping the future of field services. Interested in the latest CX trends in field service?