Michelli Experience

JANUARY 11, 2018

Recently I had a conversation with a brilliant IT professional who repeatedly referenced the “limitless possibilities” of technology. In fact, at one point he suggested that “technology will help clean up all the ills of humankind.”. Also how well do you deploy technological advances to meet the needs of your core customer segments?

Technology 113

Technology Tools Consulting Customer Centricity 113

TechSee

MARCH 1, 2021

And like most things today, the best way to achieve this is through technology. Having the right tools and technologies in place allows sales and service teams to share knowledge in real-time, communicate effectively for the good of the customer, and generate a greater amount of revenue.

Sales 124

Sales Technology Customer Service Chatbots 124

Oracle

APRIL 30, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 11th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Trends 69

Trends How To Retail Omni-Channel 69

Oracle

MARCH 19, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 5th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview and read the transcript below.

Omni-Channel 40

Omni-Channel Retail Consulting Video 40

Oracle

APRIL 9, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 8th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Retail 40

Retail Omni-Channel Video Innovation 40

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points. What’s next for MiaRec in terms of GenAI innovation?

Analytics 83

Analytics Contact Center Video Customer Satisfaction 83

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Is your company doing a good job of capturing customer information?

Analytics 45

Analytics Loyalty Rewards Programs Retail 45

InMoment XI

AUGUST 3, 2023

However, through the application of advanced technologies like Natural Language Processing (NLP), voice analytics, and predictive customer analytics , companies can now unlock the hidden potential of unstructured data, gaining deeper customer insights and improving decision-making processes.

Analytics 488

Analytics Customer Insights Data Social Media 488

Oracle

DECEMBER 18, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The fourth video in the Smarter Demos series features a smarter shopping experience, combining machine learning, augmented reality, and virtual reality. More bang for your budget.

Retail 55

Retail Chatbots Video Technology 55

Oracle

JULY 2, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 18th video in the Smarter Demos series, we take a look at some of the latest CX tech that predicts asset maintenance with machine learning. Copyright © 2019 Oracle. All rights reserved.

Video 45

Video Analytics System Innovation 45

Oracle

DECEMBER 11, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The third video in the Smarter Demos series features an example of a connected patient experience. Want to get a more in-depth look into the technology? All rights reserved.

Connections 40

Connections Healthcare Video Innovation 40

Optimove

APRIL 8, 2019

Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. The post DUPE Request Demo appeared first on Optimove. Get a personalized tour of Optimove.

CRM 40

CRM Customer Retention System Culture 40

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. Audio Transcription: Audio data is typically transcribed into text using speech-to-text technology. Let’s look at a few industry-specific examples.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

Optimove

JUNE 24, 2019

Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. The post Request Demo Survey appeared first on Optimove. Opportunists? Discover Optimove’s.

Survey 40

Survey CRM Multi-Channel Customer Retention 40

Oracle

NOVEMBER 19, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence. Want to get a more in-depth look into the technology?

Chatbots 40

Chatbots Retail Video Innovation 40

Oracle

MARCH 26, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Competitive Advantage 40

Competitive Advantage Sports Omni-Channel Retail 40

SAP Customer Experience

NOVEMBER 23, 2021

The future of work continues to evolve in practice and in conversation, crossing the divide from technology to productivity to office culture and back again. Recently, it’s even begun infiltrating the discussion on how we connect and map the customer journey. How does customer engagement equate to decision making?

Video 78

Video Culture Customer Journeys Connections 78

Playvox

JULY 18, 2022

One of the best resources you can provide for your contact center agents is intelligent contact center technology. What Is Intelligent Contact Center Technology? The reality is much of their job will be spent doing this without the services intelligent contact center technology provides. Ask for a demo !

Contact Center 73

Contact Center Technology Social Media Employee Engagement 73

NobelBiz

FEBRUARY 9, 2023

But you know, let’s be honest, we’re developing technology. Steve is joining the Call Center Chronicles Podcast to talk about technology as a byproduct, women and technology in leadership roles and tech for the people. Because you know, this technology doesn’t always work, it breaks. Are you kidding?

Technology 52

Technology Contact Center Call Center Leadership 52

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations. Jump in, and start planning!

Technology 52

Technology Customer Engagement Engagement Loyalty Programs 52

Oracle

JUNE 6, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services. To view the full Smarter Demos series, visit [link].

Financial 40

Financial Video Banking System 40

Alliance by IFS

MAY 20, 2019

Delivery of service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire business infrastructure by leveraging field service management technology. We’ve all heard the buzz around field service technologies. AI and machine learning.

Technology 87

Technology Management Software Analysis 87

Oracle

JUNE 25, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 17th video in the Smarter Demos series, we take a look at some of the latest CX tech for the financial services industry. To view the full Smarter Demos series, visit [link].

Financial 40

Financial Video Banking Innovation 40

Oracle

NOVEMBER 1, 2018

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work. Want to get a more in-depth look into the technology? The post Smarter Demos: A 2 Minute Look at a Restaurant Chatbot and How It Works appeared first on SmarterCX.

Chatbots 40

Chatbots Omni-Channel Video Innovation 40

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. So, how can how you can shape CX for improved outcomes at your organisation?

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Oracle

JUNE 19, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 16th video in the Smarter Demos series, we take a look at some of the latest CX tech for HR departments and employees. To view the full Smarter Demos series, visit [link].

Self Service 40

Self Service Video Omni-Channel Innovation 40

Avaya

APRIL 27, 2017

I might not meet up with Mickey from Disney, but I may get together with Alex from Norwegian Cruise Lines, an Avaya customer , and many others who are going to have a wild ride at our cool contact center demos. At our demos, we believe customer service professionals will be as excited as kids visiting Goofy.

Contact Center 54

Contact Center Omni-Channel Customer Journeys Multi-Channel 54

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media.

Call Center 223

Call Center Contact Center How To Case Study 223

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue.

Interaction 52

Interaction Banking ROI Policies 52

TechSee

JUNE 1, 2023

Their virtual assist technologies are often acknowledged by customers. We wanted to learn more about how visual assistance technology improves the Cochlear recipient support experience. Virtual support technologies On a practical level, how does virtual support technologies improve these calls?

Technology 207

Technology Video Connections Interaction 207

TechSee

MARCH 21, 2024

Fiber optic technology has emerged as a leading solution, offering unparalleled speed and reliability. Additionally, this inefficiency hampers providers’ ability to quickly recoup their investment in the expansive fiber infrastructure, delaying the realization of the full economic benefits of this advanced technology.

Self Service 124

Self Service Contact Center Customer Satisfaction Customers 124

NICE inContact

JANUARY 24, 2017

You and your project team have poured hours into the design and implementation of your new call center technology platform, and the big day has finally arrived – Go-Live. Maybe you’ve even involved them in some pre-Go-Live meetings or shown them a demo to offer a sneak peek.

Call Center 120

Call Center Technology Contact Center Gamification 120

Team Support

APRIL 12, 2024

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Take a product tour or book a demo with us today.

Self Service 52

Self Service Knowledge Base Resources Technology 52

Integrity Solutions

MAY 2, 2019

With general sessions, idea exchange panels, demos and leadership discussions, there was plenty to learn and discover about how sales leaders are prioritizing their goals and activities for their teams, and where to focus for continued success in a rapidly changing marketplace. 3 Takeaways from the AA-ISP 2019 Leadership Summit.

Sales 75

Sales Technology Data Leadership 75

TechSee

APRIL 8, 2022

There are revolutionary advancements being made in this industry every day which is really quite exciting, but also means we have to keep up with the technology and make it as simple as possible for at-home use and support. For more information contact us today, or request a live demo: Request A Demo.

Self Service 109

Self Service Training Technology User Experience 109

Gainsight

MAY 6, 2020

Perhaps you have investigated Customer Success technology in the past but decided the timing was not right. Whatever decision you made about a CS technology in the past is no longer valid in this new economy. Here are 3 reasons you’ll want to revisit CS technology right away: 1. Return on Investment.

Technology 52

Technology Customer Success Effort Score Return on Investment 52

Vonage

APRIL 2, 2019

Omni-channel technology can transform how well your contact center performs. On March 7th, NewVoiceMedia hosted a demo, allowing you to see an effective omni-channel contact center in action. Across the 30-minute demo, we demonstrated how it can influence your business in several ways. Let agents focus on great conversations.

Omni-Channel 26

Omni-Channel Contact Center Social Media CRM 26