SurveySensum

NOVEMBER 24, 2023

The Fix -Text Analytics Software Here’s what I do – Let’s say I receive about 350 comments every week which equals about 1500-2000 comments in one month. So, what I do is, use SurveySensum’s Text Analytics Software to efficiently manage and analyze the NPS program. So what to do? That’s a lot, right? What’s Next?

NPS 52

NPS Analytics Case Study Analysis 52

Comm100

OCTOBER 30, 2020

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Schedule a demo or consultation call. Find out for yourself. ROI Calculator.

Chatbots 147

Chatbots Technology Social Media ROI 147

Comm100

JANUARY 29, 2021

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Schedule a demo or consultation call. Find out for yourself. ROI Calculator.

Chatbots 131

Chatbots Technology Social Media ROI 131

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction.

Call Center 104

Call Center Contact Center Chatbots Virtual Agent 104

Lumoa

APRIL 28, 2024

Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

InMoment XI

FEBRUARY 14, 2024

Insights and Analytics Omnichannel strategies generate valuable data and insights about customer behavior and preferences across different channels. Personalize Interactions Leverage data and technology to deliver personalized experiences to your customers. Schedule a demo today!

Omni-Channel 260

Omni-Channel Customer Experience Social Media Touchpoint 260

InMoment XI

FEBRUARY 2, 2024

The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole. Schedule a Demo Today

Hospitality 260

Hospitality Call Center Retail NPS 260

Oracle

JULY 2, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 18th video in the Smarter Demos series, we take a look at some of the latest CX tech that predicts asset maintenance with machine learning. Copyright © 2019 Oracle. All rights reserved.

Video 45

Video Analytics System Innovation 45

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media.

Call Center 223

Call Center Contact Center How To Case Study 223

InMoment XI

JANUARY 10, 2024

AI-Driven Text Analytics AI-Driven Text Analytics refers to the application of artificial intelligence and machine learning techniques to analyze and derive meaningful insights from unstructured text data. These experts often have a deep understanding of industry trends, best practices, and emerging technologies.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. If you are a salesperson, learn a bit of technology. Who do you think can make the most of this progressive AI tech?

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

Optimove

APRIL 8, 2019

Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. The post DUPE Request Demo appeared first on Optimove. Get a personalized tour of Optimove.

CRM 40

CRM Customer Retention System Culture 40

Oracle

MARCH 26, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. SmarterCX: I am here today at NRF 2019 with Avi from Cybage.

Competitive Advantage 40

Competitive Advantage Sports Omni-Channel Retail 40

Optimove

JUNE 24, 2019

Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. The post Request Demo Survey appeared first on Optimove. Opportunists? Discover Optimove’s.

Survey 40

Survey CRM Multi-Channel Customer Retention 40

NetBase

FEBRUARY 13, 2019

Technology is all about making our lives and jobs easier – and social analytics software certainly does that for brands. Here’s more about AI analytics and what to look for in AI-boosted social analytics tools. Your analytics must be reliably accurate, or how can you trust any strategy based on them?

Analytics 69

Analytics Analysis Tools Consumers 69

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

Oracle

JUNE 25, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 17th video in the Smarter Demos series, we take a look at some of the latest CX tech for the financial services industry. To view the full Smarter Demos series, visit [link].

Financial 40

Financial Video Banking Innovation 40

Alliance by IFS

MAY 20, 2019

Delivery of service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire business infrastructure by leveraging field service management technology. We’ve all heard the buzz around field service technologies. AI and machine learning.

Technology 87

Technology Management Software Analysis 87

NetBase

DECEMBER 14, 2018

As we discussed in our 2019 predictions post , we know that Artificial Intelligence (AI) is going to play a bigger role in social analytics moving forward. Of course, we’ve already incorporated AI into the technology that enables our social analytics solutions. How does that impact social analytics ? Here’s the low-down.

Analytics 62

Analytics Course Consumers Technology 62

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. How to Measure and Build the Business Case for Customer Experience.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

West Monroe

MARCH 21, 2019

I’ll walk you through the easy ways you can use Google Analytics – specifically the Audience Reports – to support the creation of your customer personas. What is Google Analytics? If you do not currently have Google Analytics installed on your website, here is a step-by-step guide on getting started with Google Analytics.

Analytics 76

Analytics Report Sports Customer Experience Professionals 76

eGain Blogs

AUGUST 12, 2022

1 technology for enhancing the three main customer service perspectives of operational performance, CX and employee experience.”. Success is as much about technology as about best practices. Know what you can do with analytics. You’ll get easy access to demos, next-gen use-cases and advice in the ever-popular demo lounge.

Conference 87

Conference Self Service Chatbots Contact Center 87

Team Support

DECEMBER 20, 2023

Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

NobelBiz

DECEMBER 19, 2023

In this article, we’ll explore how technology can be a game-changer in managing call escalations, ensuring swift and satisfactory resolutions. One of the key benefits of technology in escalation management is the ability to provide faster response times. Key Technological Tools and Solutions What are these magical tools?

Call Center 105

Call Center Management Contact Center Wait Times 105

NobelBiz

MAY 7, 2024

This gap has paved the way for hybrid dialer solutions, which integrate seamlessly with existing call center technology to offer the perfect blend of automated and manual dialing capabilities. Book a demo Benefits of Implementing Hybrid Dialers So what are some benefits of using a hybrid dialer solution for your call center?

Call Center 52

Call Center Self Service Wait Times System 52

SurveySensum

MAY 7, 2024

Predictive Analytics: Incorporating predictive analytics into PMPs can help advertisers identify high-value inventory opportunities before they become available to the broader market. Platforms embracing emerging trends and technologies deliver enduring value to users over time.

Advertising 52

Advertising ROI Report Trends 52

Comm100

DECEMBER 2, 2021

In 2022, financial services will step up to the mark and catch up with other industries, investing in technology that allows them to offer customers the array of digital channels they have to expect – and omnichannel will be at the core of this. Technology investment boom. billion globally in banking. billion globally in banking.

Financial 232

Financial Trends Customer Experience Chatbots 232

Zonka Feedback

OCTOBER 25, 2023

Sentiment analysis, powered by technologies like NLP and machine learning, decodes customer emotions from various sources like customer feedback , reviews, and social media. Zonka Feedback is a powerful survey tool that comes with sentiment analytics to decipher hidden insights from the feedback received. What is Sentiment Analysis?

Analysis 59

Analysis Feedback Social Media Survey 59

Optimove

DECEMBER 28, 2023

At the same time, marketers need sophisticated data analytics to execute personalized, relevant messaging at the speed of a consumer’s interaction with the brand. Make a pledge to put your customer first by adopting technologies and implementing strategies that elevate the customer journey.

CRM 69

CRM Marketing Social Media Analysis 69

Upstream Works

SEPTEMBER 5, 2019

Finally, true omnichannel means having the flexibility to easily add new channels as technology and customer demand evolve, along with consistent management and reports for more effective agent and customer engagement. Contextual Data, Integrations & Analytics.

Contact Center 60

Contact Center Self Service Trends Technology 60

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). Save your configuration.

Chatbots 98

Chatbots Self Service Omni-Channel Contact Center 98

Optimove

FEBRUARY 6, 2024

The iGaming sector’s ability to swiftly adapt to trends and leverage cutting-edge technologies has propelled it. Here are the seven reasons: Data, data, and data-driven strategies iGaming platforms thrive on data analytics to understand player behavior, preferences, and trends. For more insights, Request a Demo.

Marketing 52

Marketing CRM Innovation Analytics 52

NetBase

JUNE 28, 2019

Her thoughts around what to measure – and why – were equally on point: Her presentation set the tone for the day, challenging attendees to be open to the potential social analytics offers. It’s what maintains our best-in-class standing in this ever-changing social analytics market. First-to-Market Announcement – AI Studio.

Analytics 49

Analytics Social Media Conference ROI 49

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Multi-Channel 114

Multi-Channel Customer Success Omni-Channel Software 114

Team Support

APRIL 11, 2024

Integration Capabilities and Collaboration Tools With the ever-evolving world of technology, companies need to keep up with software to manage customer expectations. These detailed analytics identify areas for improvement and provide information for companies to make data-driven decisions. Book a demo with us today.

Self Service 40

Self Service Multi-Channel Knowledge Base Strategy 40

BirdEye

FEBRUARY 23, 2023

The rapid development of AI is creating a new era of innovation as companies seek to use technology to stay ahead of the competition and meet the evolving needs of their customers. For example, a company could use predictive analytics to recommend products to customers based on their purchase history and browsing behavior.

Customer Experience 94

Customer Experience Chatbots Analytics Touchpoint 94