BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

Magellan Solutions

NOVEMBER 19, 2021

How outsource mortgage lead generation services strategies can help your business. Lead generation for mortgage industry is the sustenance to ensure your business remains competitive and a smooth flow of ROI. Lead Generation Services for Mortgage Lenders Strategies That Works. Infographics. Customer Profiles.

Strategy 52

Strategy Social Media Advertising ROI 52

BirdEye

NOVEMBER 21, 2023

In this blog, we’ll explore 18 proven jewelry store marketing strategies to capture attention, strengthen your brand, and drive sales. How to market a jewelry store 18 jewelry store marketing strategies to fuel business growth Jewelry store marketing FAQs Polish your presence with Birdeye What is jewelry store marketing?

Marketing 110

Marketing Social Media Advertising Brands 110

BirdEye

OCTOBER 31, 2023

Many businesses have grown and seen better ROI thanks to Facebook’s precise targeting capabilities. Budget: The platform provides a recommended budget or you can enter a custom budget. Unlike boost posts, advertisers create Facebook Ads in the Ads Manager and can customize the text, image, and content as much as needed.

Social Media 110

Social Media Advertising Video ROI 110

West Monroe

APRIL 19, 2023

Many are taking a more optimized approach to product development, data-driven decision-making, people strategy, and the overall operating model. In a digital operating model, every department is oriented around the customer—and priorities are set accordingly.

Software 52

Software ROI Report Infographics 52

BirdEye

JULY 13, 2023

That’s why it’s critical for companies to embrace social media optimization strategies. In this article, we’ll explore how social media optimization can help you reach more potential customers, attract more leads, and boost your digital marketing efforts. Table of contents What is social media optimization?

Social Media 98

Social Media Advertising Return on Investment Infographics 98

Comm100

MAY 19, 2020

Improve customer service and loyalty. Discover customer pain points. Customer convenience. The world’s most powerful live chat with text, audio, video, file sharing, full customization, mobile apps and more. In fact, Forrester research has shown that live chat customer service is 17-30% cheaper than a phone call.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Magellan Solutions

NOVEMBER 10, 2023

Traditionally, its marketing strategies often depend on intrusive methods like cold-calling and endless bombardment of ads just to grab the attention of prospective buyers or sellers. Try several forms, such as webinars, property tours with interactive experiences, and infographics, to see which ones your audience responds to the most.

Marketing 52

Marketing Case Study ROI Return on Investment 52

SurveySparrow

APRIL 23, 2023

Lead Generation and Demand Generation are two marketing strategies often used to attract potential customers and generate interest in a company’s products or services. Both aspects contribute to business growth, customer acquisition, and long-term sustainability.

B2B 52

B2B Marketing Social Media Advertising 52

CSM Practice

FEBRUARY 15, 2021

Takeaways from CSM Practice Customer Success Health Score Survey Results. The purpose of the survey was to assess the validity of common industry assumptions on customer health scores. It also sought to understand the major trends of customer health scores. For the full survey results, download our INFOGRAPHIC.

Trends 64

Trends Industry ROI Customer Success 64

Storyminers

AUGUST 21, 2018

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching that generation where they spend the most time and in a way that speaks to them. How do you customize your customer experience to appeal to various age groups while remaining relevant to all of them? Vary Your Content.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

C3Centricity

SEPTEMBER 16, 2019

As a customer first strategist (hopefully just like you), I spend a lot of my time searching how to better measure customer centricity for my clients. I also do a lot of analyses on what customers really want today. I’m always trying to understand exactly the solutions customers need, desire and dream of having.

Customer Centricity 136

Customer Centricity Measurement How To Customer Satisfaction 136

SurveySparrow

MARCH 29, 2023

With the increasing number of eCommerce stores, business owners should find ways to streamline the experience of their customers. This is where mapping the ecommerce customer journey becomes important. The typical ecommerce customer journey can take days, and it can involve multiple channels. The Funnel is transactional.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

ChurnZero

FEBRUARY 23, 2021

Think customer health scores are only good for calculating renewal likelihood? How are today’s Customer Success teams using these forecasting factors to get and stay ahead of their customers’ needs and wants? During the webinar, we cover: Who uses customer health scoring. The true impact of customer health scores.

Metrics 80

Metrics ROI Customer Success System 80

Storyminers

AUGUST 21, 2018

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching that generation where they spend the most time and in a way that speaks to them. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. Plan a Social Media Strategy.

Social Media 100

Social Media Customer Experience How To Infographics 100

West Monroe

APRIL 19, 2023

While some organizations are well on their way toward a digital operating model, there is still considerable progress to be made in aligning with customer/patient priorities, curating a digital mindset, and leveraging data as effectively as possible. But how do organizations stack up at making sure customers and patients are satisfied?

Healthcare 52

Healthcare Insurance Report Data 52

Customer Guru

DECEMBER 13, 2017

The Customer Experience Buzz. Customer experience is becoming more important with every passing year. I, however, believe that customer experience is becoming a part of the boardroom discussion in companies. Here’s the slideshare for a quick refresher: Customer Guru – 10 for NOW from Customer Guru.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

Magellan Solutions

AUGUST 9, 2021

With how competitive the digital marketing sphere is, it’s imperative to add personalization to your strategy. This kind of exclusive content makes customers feel included in your brand while also raising interest in your product. That said, Magellan Solutions offer our content strategy to attract the right leads. Blog activity.

B2B 40

B2B Trends Chatbots Call Center 40

Retently

AUGUST 26, 2019

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. In this guide, we’ll show you just how valuable customer feedback can be, and give some actionable tips on how to collect and act on it. How Important Is Customer Feedback?

Feedback 87

Feedback Social Media Effort Score Net Promoter Score 87

SurveySensum

SEPTEMBER 8, 2023

Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This demonstrates that by reducing customer churn and enhancing overall customer relationships, companies can save lost revenue and boost customer spending.

NPS 52

NPS ROI Social Media Effort Score 52

Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. The Best Customer Success Resources of 2016. Surely, you are staying up to date on the latest customer success trends – did someone say “customer marketing”?

Resources 80

Resources Customer Success Customers Customer Retention 80

Amity

OCTOBER 14, 2016

Now that I’m all grown-up (well, in age at least), I’m pleased to be involved in yet another kind of “boomerang” activity, now more commonly known in business as “customer success” Let’s face it, the role of the “boomerang team” would have sounded a little strange, don’t you think?

Customer Success 48

Customer Success Infographics Customer Journeys Sales 48

Doug Leather

MAY 15, 2014

I downloaded an infographic [link] this morning from Customer Management Exchange Group that shows the Top 5 Areas of Investment for Marketing Leaders and how investment priorities have changed for strategic marketers over the last 12 months. I am only reacting to the infographic. Basically – I’m shocked!

Infographics 57

Infographics Customer Centricity ROI Competitive Advantage 57

Alliance by IFS

NOVEMBER 16, 2017

Ultimately, growth in any organization depends upon customers purchasing from you time and again. Delighting customers is, therefore, the cornerstone of any successful growth strategy. Download Infographic. One of the ways is through the mobile workforce management tool you use.

Management 41

Management Infographics ROI Innovation 41

NetBase

JULY 24, 2019

Customer experience analytics – You can’t pick and choose the data you analyze – or, at least, you shouldn’t! Social data is great, but you want to bring in all of the customer experience analytics from surveys, reviews, star ratings, and anywhere else you can find it. Or maybe you need a different approach to the ones you do share.

Social Media 78

Social Media Analysis Tools Effort Score 78

BirdEye

DECEMBER 9, 2022

A calendar for social media helps businesses plan, organize, and execute their social media content strategy. In short, an effective calendar template will help you manage your social media strategy with confidence. Once you know your goals, you can align your content strategy with these goals. What do you want to achieve?

Social Media 19

Social Media Tips Analytics Video 19

LiveChat

MARCH 8, 2019

OpenCart is an open-source ecommerce platform that allows you to customize and manage your store thanks to dozens of available extensions. Among them, you can also find live chat – a solution that allows you to support your online customers whenever they need your help. Improvising customer service. Reduce Exit Rates.

Ecommerce 34

Ecommerce Infographics Sales Feedback 34

ForeSee

APRIL 9, 2019

A new Verint-sponsored study from CustomerThink evaluated more than 200 initiatives and gathered input from a cross-section of customer experience leaders to find out. What drives CX success? Download the.

Infographics 72

Infographics Study Customer Experience ROI 72

Alliance by IFS

JANUARY 6, 2016

Field service organizations that have invested in field service automation and mobile technology have taken the first critical steps i n optimizing their operations and improving customer service. Customer expectations are high when it comes to service. Real-time communication and data access is the only way to make this possible.

Infographics 50

Infographics Return on Investment Measurement Technology 50

SmartKarrot

APRIL 27, 2021

You sit down on your desk and now have to hear complaining customers yelling at the top of their voice, on the other side of the phone, for the next eight hours. Now, is when the question pops up in your head, ‘How can I address more customer queries in lesser time with an enhanced level of quality? What is Customer Knowledge Base?

Self Service 10

Self Service Knowledge Base Customer Success Video 10

LiveChat

AUGUST 23, 2017

The infographic below, The Internet Marketing Lead Generation Ecosystem, was designed to be that complete set of instructions no online marketer should be without. By benchmarking your campaign strategy and structure against this model ecosystem, you will be able to: Identify new marketing channels to test. Key Areas to Review.

Marketing 35

Marketing Infographics CRM Roadmap 35

Grade.us

JANUARY 3, 2019

Some studies suggest one good event does more to create new customers than every other marketing technique out there. Year in Review: The Top Experiential Trends and Strategies of 2018 The Do’s and Don’ts of Using Augmented Reality in Events The Secret to Experiential: Amplifying the Five Senses. Bizzabo Blog. The Eventbrite Blog.

Resources 22

Resources Tools Marketing Case Study 22

C3Centricity

SEPTEMBER 3, 2018

As a customer centricity champion, just like you I hope, I spend a lot of my time researching what customers want. My regular searches online include customer service, customer satisfaction, customer care and similar topic areas. Customer Centricity. Google is my best friend! Unbelievable isn’t it?

Customer Centricity 168

Customer Centricity How To Customer Satisfaction Social Media 168

Solvvy

SEPTEMBER 17, 2022

What is a Customer Service Knowledge Base? To build strong relationships with your customers, you must be transparent and provide information. A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. Infographics. Articles, white papers, and e-books.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Grade.us

MAY 28, 2019

This section includes a list of tools and resources in several areas: Website Creation and Management tools Communication and Support tools Content Strategy and Management tools SEO and SEM tools Advertising tools Social Media Management tools Speaking of marketing tools. Create your custom types and start filling in your templates.

Tools 37

Tools Marketing Social Media Advertising 37

BirdEye

DECEMBER 25, 2023

Click "Create page" and start customizing your page by adding images, products, videos, and engaging content. 15 tips on how to grow your LinkedIn Business page Customize your LinkedIn Business page Enhance your LinkedIn Business Page with Showcase Pages How can LinkedIn’s Product Page elevate your social reputation? What’s next?

Social Media 58

Social Media How To Infographics Tips 58

BirdEye

MARCH 7, 2023

From attracting new customers, to getting feedback, and building customer loyalty, social media can be the secret ingredient when looking for a competitive edge. With this in mind, you can understand how vital social media can be for attracting and retaining customers. billion people use social media today.

Social Media 94

Social Media Tips Multi-Channel Infographics 94