Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Some blog areas are limited to Khoros customers only. Webinars & Events.

Roadmap 52

Roadmap B2C Culture B2B 52

Lithium

AUGUST 3, 2021

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Some blog areas are limited to Khoros customers only.

Roadmap 52

Roadmap Metrics Government Tips 52

Retently

MAY 2, 2023

The key to success for SaaS companies lies in prioritizing the positive experience of their clients through a customer-centric approach. While there are many ways to do that, measuring satisfaction levels and actively seeking relevant feedback is critical to improving customer journeys. What is NPS, CSAT, and CES?

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

Solvvy

JULY 13, 2022

Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect businesses to understand their unique needs and expectations, and 68% expect companies to demonstrate empathy. Customer service automation can fill some of those gaps.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

Circular Edge

DECEMBER 1, 2022

This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. Here are some of the highlights from the JDE keynote & roadmap sessions and latest Apps & Tools Release 23. Financials.

Self Service 52

Self Service Roadmap Tools Resources 52

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. JD Edwards Re-Imagined. Apps & Tools sets.

Resources 52

Resources Innovation Roadmap Self Service 52

SurveySparrow

FEBRUARY 9, 2024

Every customer who comes to you has a unique story that influences their journey and impacts their purchase decision. For some, it could be the desire to find an alternative or enhance an already existing experience. Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible?

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. They spend time investigating that problem as well as surrounding factors to first bring some context to the event. A relief that requires patience.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Gainsight

MARCH 30, 2020

With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. This critical time for humanity has resulted in a critical event in the lifecycle of your customers. How do we provide a high-touch approach to users when our methods of contact are more limited than ever?

How To 59

How To Analysis NPS Trends 59

Wootric CX Blog

MARCH 1, 2020

And even though you’re not taking on the evil empire in 2020, you’ll still need someone exceptional to integrate your Customer Experience (CX) initiatives and take everything to the next level. . An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ Sarah’s disappointing experience is not an isolated episode. But before that, let’s first understand what an NBFC customer feedback tool is.

Feedback 52

Feedback Tools Management Knowledge Base 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. The success of your customers is the main driver of growth.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Customer Stories.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Customer Stories.

Resources 40

Resources Conference Chatbots Innovation 40

Responsetek

MAY 3, 2018

One of those expectations is that customers and prospects will have a consistent experience of your brand across all channels, from your website to your customer service center to your brick-and-mortar store. Your customers are desperately seeking ways to tell you the hot points that are causing them the most frustration.

Omni-Channel 40

Omni-Channel CEM Loyalty Programs Roadmap 40

SurveySparrow

NOVEMBER 24, 2022

Choosing the right platform for improving your website’s user experience is a big decision. User research helps businesses place people at the center of their product design. UserTesting is a user research platform tool that is great for organizations to understand how customers feel when they use their products.

Net Promoter Score 52

Net Promoter Score Survey Video Feedback 52

SurveySensum

JANUARY 5, 2023

How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge? . A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. Upgrades your product roadmap.

Tools 52

Tools Feedback Effort Score NPS 52

Gainsight

APRIL 30, 2019

Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Check out our Essential Guide to learn how to navigate the new product experience landscape. Monthly Active Users (MAUs)/Daily Active Users (DAUs). Customer Retention Rate (CRR).

Metrics 65

Metrics Net Promoter Score Management How To 65

Gainsight

MARCH 7, 2019

And when respondents were asked if they could say one thing to their CEO without fear of retribution, one stated, “[We need to] spend 20% more time thinking about what is right for the customer and 20% less time only talking about the revenue.”. The race to become more customer-centric is on. Can’t talk to your customers?

Customer Centricity 49

Customer Centricity Feedback Social Media Roadmap 49

Qualtrics

FEBRUARY 6, 2019

The experience can be invaluable to your organization as you understand what drives your customers. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Design a data-driven product roadmap.

Conference 33

Conference Management Innovation Roadmap 33

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Clarivate

DECEMBER 12, 2023

Users can now generate Word forms in seconds instead of minutes or hours, saving valuable time and increasing productivity. It’s a great example of how we’re always looking for ways to improve the user experience. The return of in-person events Everything we do is built around the IP professionals we serve.

Innovation 59

Innovation Management Roadmap System 59

ChurnZero

SEPTEMBER 25, 2020

The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s unique working style.]. In this article, I’ll discuss how to create a strong feedback culture to realize Customer Success and Product alignment.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

AWS Machine Learning

OCTOBER 4, 2022

Time series forecasting is a unique and essential science that allows companies to make surgical planning decisions to help balance customer service levels against often competing goals of optimal profitability. Solution overview. You can use flexible metadata to unload the necessary historical data driven by a ready-to-go workflow.

Analytics 74

Analytics Training Data How To 74

Kustomer

APRIL 28, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen meets with Jochem van der Veer , the CEO of TheyDo , to learn more about what it means to be a journey-centric CX organization. Ensuring that your customers have a seamless experience is key to retaining loyalty.

Customer Journeys 97

Customer Journeys Management Roadmap Groups 97

Gainsight

SEPTEMBER 30, 2022

However, not all SaaS companies know how their business customers use their products, let alone how to increase engagement to make customers more successful. Aligning a product with customer expectations means digging deep into how customers use a product and then using that information to improve the customer experience.

e-support 52

e-support Roadmap Financial Survey 52

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. Customer Brands and Agencies Shares Their Stories. The NetBase Roadmap – Skating to Where the Puck Is. After registering….

Analytics 58

Analytics Social Media Roadmap Hotels 58

SuiteCX

JUNE 1, 2015

We thought we would take a moment to define some of the terms that are commonly used within the customer experience and journey mapping disciplines. 360 Degree View of the Customer refers to the compilation of all the data about a customer in one place. in a single view of the customer experience.

Customer Journeys 100

Customer Journeys Omni-Channel Multi-Channel Net Promoter Score 100

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

ProProfs Chat

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.

Customer Service 55

Customer Service Omni-Channel Net Promoter Score Knowledge Base 55

SmartKarrot

SEPTEMBER 11, 2023

Setting up clear triggers and actions: Finance Playbook can be your organization’s roadmap to ease decision-making. It can define when a particular event triggers some actions. This demands a deep level of customization so every user can get a personal user experience and productivity.

Financial 10

Financial Guidelines Handbook Roadmap 10

AWS Machine Learning

MARCH 19, 2024

Real-time data is critical for applications like predictive maintenance and anomaly detection, yet developing custom ML models for each industrial use case with such time series data demands considerable time and resources from data scientists, hindering widespread adoption. In the event that a user selects Not Helpful , no action is taken.

Industry 117

Industry Knowledge Base Analysis Examples 117

SurveySparrow

JULY 6, 2023

Form customization : From logos to fonts to your chat avatar, SurveySparrow lets you customize your forms to a T. It also provides custom CSS as well as interactive elements like emojis, GIFS and videos that make forms more fun to fill. The Platform plan is ideal for large businesses seeking customization and support.

Multi-Channel 52

Multi-Channel Survey Analytics Effort Score 52

SurveySparrow

MARCH 16, 2019

With the MailChimp partner program, agencies get exclusive co-marketing opportunities and the chance to promote their business to MailChimp customers. Zapier allows users to connect apps they use every day to automate tasks and save time. MailChimp Agency Partner Program. Enough said. Experts in email marketing, look no further.

Marketing 75

Marketing Social Media e-support Video 75

Gainsight

OCTOBER 6, 2022

Here’s a look at four durable growth plays that we unpacked at our quarterly product launch event Evolve , and the new features we rolled out to help you achieve them. . Customer success managers (CSMs) who are keeping up with the times know that they need to forge alliances with their Product teams. Grow through your product.

Strategy 52

Strategy Self Service Effort Score Roadmap 52

ClearAction

SEPTEMBER 28, 2015

Marketing Operations value goes well beyond automation, tech stacks, attribution and cost of customer acquisition. Here are 10 essentials for Marketing Operations value for your marketing organization, and for your company, customers, and other partners and stakeholders: 1) The Automator. 2) The Quantifier. 3) The Modeler.

Marketing 62

Marketing Omni-Channel Resources Policies 62

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 104

Software Customer Engagement Engagement Omni-Channel 104