Confirmit

MAY 10, 2018

With Confirmit Location Triggering, you can easily capture customer location data through geo-fencing and/or using the more precise Beacon technology. The data you collect can be analyzed alongside other rich sources of customer data and used to automatically initiate the appropriate next step.

Technology 40

Technology Feedback Customer Voice Data 40

Lumoa

NOVEMBER 7, 2022

And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. Fortunately, technology is keeping up with these demands.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

Solvvy

DECEMBER 23, 2019

Receiving this recognition both from G2, as well as from our customers, is once again a motivating factor for us to continue to innovate. By consistently improving our platform offering, ensuring our customer voices are heard, and improving support experiences for end-users, we hope to maintain our position as a leader into the future.

Self Service 62

Self Service Technology Chatbots Report 62

ERDM

JULY 24, 2017

And, per Boff, “When we apply these technologies in our teams and facilities, our customers and markets can reach their potential.” The company also implemented a dedicated market research and customer insight department to assure that their customers’ voice is incorporated in all decisions.

Customer Voice 40

Customer Voice Brands Customer Experience ROI 40

Lumoa

APRIL 28, 2024

Now, every employee can ask relevant questions and receive detailed, real-time answers directly from customer voices, no matter where the feedback is given. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Kayako

JULY 30, 2018

If not, what’s holding you back from these powerful opportunities to engage with your customers? Customer voice: Creating content through dynamic customer feedback and their perspective is the fastest way to successful content marketing. You can still connect with them through technology. Where Do You Start?

Marketing 125

Marketing Customer Experience Net Promoter Score Customer Voice 125

CloudCherry

JANUARY 22, 2020

Nonetheless, when a vendor’s technology doesn’t live up to expectations, or when your company has clearly selected the wrong vendor, transitioning to a new VoC may be your best or only option. McKinsey & Company recommends obtaining “journey-centric feedback” from customers, supported by a backbone of technology investments.

How To 243

How To Social Media Analysis Feedback 243

Customer Bliss

MAY 17, 2019

Eleanor says: “Honestly, I underestimated how loud, how authoritative, and how strategic the customer voice needs to be inside an organization, and I don’t think it can be loud enough. I think the customer is a really, really important part of the success of a technology company. About Eleanor O’Neil.

System 131

System Customer Success How To Customer Voice 131

CX Journey

MARCH 14, 2017

Specifically, the findings noted in the article state: Conversely, 43% of contact centre managers feel they don’t have the necessary budget to invest in the technology to improve experiences, whilst 48% say they are hampered by outdated technology. Everything you do is (for the) customer experience. Am I off base here?

Customer Experience Professionals 148

Customer Experience Professionals Innovation Advertising Technology 148

SurveySparrow

JULY 27, 2023

Segment Your Audience: Tailor your surveys and feedback requests to specific customer segments for more targeted insights. Implement Real-Time Feedback: Embrace technologies that enable real-time feedback collection to capture in-the-moment experiences. How Do You Get a Good Customer Voice? 1 Listen Actively!

Social Media 52

Social Media Net Promoter Score Customer Centricity Customer Voice 52

ChurnZero

SEPTEMBER 23, 2020

We have been completely inspired by the way the B2B technology industry responded to COVID-19. To be accepted for the Tech Cares Award, each nominated organization had to be a B2B technology company that demonstrated above-and-beyond caring during the COVID-19 pandemic. This pandemic isn’t just a test of fortitude.

B2B 98

B2B Healthcare Touchpoint Customer Voice 98

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience. CX is a tough business.

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Drawbacks of conversational AI.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

ChurnZero

APRIL 22, 2020

Reviewers on TrustRadius value ChurnZero’s onboarding capabilities, customer health tracking tools, and flexible integrations with other applications.” ” Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products.

B2B 75

B2B Touchpoint Software Feedback 75

CSM Magazine

JULY 29, 2021

Businesses use this technology to: Convert website visitors into leads. It develops cutting-edge technologies such as speech and sound recognition, search technologies, and natural language understanding. Some of the products it features include sound Hound-a music discovery app and Hound- a voice-enabled digital assistant.

Social Media 98

Social Media Financial Consulting Analytics 98

ChurnZero

JUNE 14, 2023

Yet less than half of the customer success teams we surveyed have a purpose-built platform to manage the work of driving onboarding, adoption, retention and expansion. If your team is still working from spreadsheets and piecemealing their operations, 2023 could be the year to equip them with more effective technology. While 83.1%

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

Confirmit

JANUARY 15, 2020

You’ll hear from companies in insurance, pharmaceutical, research and manufacturing businesses who use Confirmit’s technology, solutions and consultative services to turn data into insights that enable better business decisions that drive better business outcomes.

Case Study 52

Case Study Insurance Customer Centricity Video 52

Vonage

FEBRUARY 4, 2016

Keep purpose on your agenda, bring it to each meeting and incorporate it into decisions that affect the team, the customer and your bottom line. To be truly customer focused, arm your team with skills that put the customer first. Train employees on the task and technology required to serve customers responsively and quickly.

Customer Focused 120

Customer Focused Culture Leadership Omni-Channel 120

Alida

JULY 16, 2018

Constantly communicate, and use technology to scale that (ie. Build resilience around the table with facts and data to say the things that need to be said for the customer. According to Ian, the focus for every brand should be tapping into customer emotions to uncover the negative experiences that will make way for positive changes.

Chief Customer Officer 100

Chief Customer Officer Banking Customer Centricity Customer Voice 100

Kustomer

AUGUST 19, 2021

We live in an era where technology has revolutionized how people interact with each other, as well as how they purchase goods and services central to daily life. In order to thrive, businesses must understand customer needs on a personal level. What Is Voice of the Customer?

Social Media 98

Social Media Voice of Customer Analysis Survey 98

CloudCherry

JANUARY 21, 2020

The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” The bad news? Level 3: State of The Art.

Effort Score 195

Effort Score Feedback Net Promoter Score Survey 195

Confirmit

JANUARY 19, 2021

We believe that a merged business will: Accelerate growth by creating a one-stop-shop of complementary solutions offering greater benefits to customers. As we look forward to realizing the benefits of this merger, we want to reassure our customers around plans for our platform.

Roadmap 52

Roadmap Customer Voice Course Technology 52

Confirmit

SEPTEMBER 29, 2020

Confirmit’s can-do attitude coupled with a powerhouse technology solution that can easily grow with you, means that we can help you achieve your goals. Further, we are constantly investing in making our technology better and helping our clients achieve success.

ROI 52

ROI Software Customer Voice Financial 52

Gainsight

MARCH 15, 2022

What CS operations and technology budget will I have? I’d ask what technology and tools would the company look to invest in to assist and measure CS,” said Hao Chen, a Partner Success Manager. The Volume of the Customer Voice. It’s also important that the customer voice gets translated to other teams for maximum impact.

Customer Success 59

Customer Success Company Chief Customer Officer How To 59

Confirmit

MARCH 16, 2020

Modern technology allows us to support a continuous dialog between employees and the organization. Voice of the Customer Voice of the Employee Company. So if you’re doing more than “just” traditional annual surveys we want to know! Enter here – good luck!

Employee Experience 52

Employee Experience ROI Customer Voice Feedback 52

Confirmit

FEBRUARY 5, 2020

It was all about customer feedback then. On this journey, we’ve been lucky enough to celebrate our clients’ accomplishments, and the advancements in technology, approaches and methodologies along the way. Voice of the Customer Voice of the Employee Company. Not least, its name!

Customer Voice 52

Customer Voice Tips Meeting Feedback 52

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Confirmit

APRIL 2, 2020

Research reveals that more than 50% of people in all age groups, already use their voice to interact with technology daily. Since Apple released Siri for iPhone back in 2011 voice assistants have become commonplace and on a daily basis, you might also interact with your TV remote control, games, and smart speakers like Alexa.

Fashion 52

Fashion Social Media Innovation Survey 52

Confirmit

NOVEMBER 19, 2018

In this webinar, Jason Bryce, Confirmit’s Technical Solutions Consultant, will discuss Confirmit's Dynamic Open Text technology and reveal the groundbreaking results of our research on the success of using automation to improve open text survey responses. Voice of the Customer Voice of the Employee Market Research Webinars.

Survey 40

Survey Consulting Customer Voice Technology 40

Confirmit

NOVEMBER 19, 2018

In this webinar, Jason Bryce, Confirmit’s Technical Solutions Consultant, will discuss Confirmit's Dynamic Open Text technology and reveal the groundbreaking results of our research on the success of using automation to improve open text survey responses. Voice of the Customer Voice of the Employee Market Research Webinars.

Survey 40

Survey Consulting Customer Voice Technology 40

Confirmit

OCTOBER 6, 2020

Managing the ways in which our teams and our customers can continue to meet rapidly-shifting goals has been at the heart of many of the decisions that we have made, and we have worked hard to be completely transparent about every decision. Whatever technology is in place, the key to that is communication.

Communication 52

Communication Policies Software Report 52

Confirmit

FEBRUARY 22, 2021

Judges want to see the tangible impact the program brings not only to your team but across the entire organization and ultimately to your customers. Demonstrate good use of technology and data and include evidence that supports your claims. Voice of the Customer Voice of the Employee Market Research Company Best Practices.

How To 52

How To ROI Customer Voice Financial 52

Confirmit

FEBRUARY 12, 2020

Obviously this is in part down to our technology. We have amazing R&D teams, product management, implementation gurus, and top notch geeks to ensure that Confirmit Horizons meets the needs of our customers. The technology isn’t everything though. Most of our customers take advantage of our flexible way of working.

Report 52

Report Customer Voice Consulting Technology 52

CX Journey

FEBRUARY 14, 2018

Get the employee experience right, and employees will deliver the experience your customers want. (3) 3) And the customer voice must be infused into all you do; the customer experience cannot be viewed separately from what the business is already doing. Why are customer experience transformation efforts failing?

Employee Experience 116

Employee Experience Culture Policies Customer Experience Professionals 116

Customer Bliss

APRIL 27, 2018

Leaders’ connection to customers change when they are involved in these fearless conversations. The memory of the customers’ voices begins to stick with them; it gives them a narrative when they speak to their teams and guide the work. Customer needs are shifting as rapidly as new phones are released.

Effort Score 181

Effort Score Survey Customer Journeys Social Media 181

Confirmit

NOVEMBER 28, 2017

But the concept of the “employee experience” is a far-reaching one that is already used in contexts including HR, technology, privacy, and security. Voice of the Customer Voice of the Employee Analyst Insight.

Employee Experience 45

Employee Experience Customer Experience Customer Voice Report 45

ShepHyken

JUNE 16, 2017

This week we feature an article by Felix Winstone who says that while technology has impacted our approach to customer service, the oldest channel of communication, voice, is the most important. Approaches to customer service are continually shifting to keep up with how people adopt new technology. Shep Hyken.

Chatbots 84

Chatbots Self Service Customer Service Interaction 84