Bill Quiseng

APRIL 25, 2021

When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. As a direct result of the pandemic, customer expectations have changed dramatically. QUI Customer Experience Strategies from the Pandemic.

Customer Experience 190

Customer Experience Hospitality Guidelines Airlines 190

ShepHyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences. And yet, they happen.

Customer Service 90

Customer Service Hospitality Ecommerce Loyalty 90

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

ShepHyken

SEPTEMBER 5, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. How has the ongoing digital evolution impacted how customers view patience today? Here are my top five picks from last week.

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

C3Centricity

OCTOBER 22, 2018

After all, you have consumers in your industry name and well healthcare’s reputation is not that great. I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! But think again.

Healthcare 202

Healthcare Consumers Customer Service Company 202

CSM Magazine

FEBRUARY 1, 2024

Customer service is a broad term that covers a large number of tasks. As you tailor your CV to meet the needs of the customer service job you want, you should focus not only on the support skills you have to offer, but how they directly relate to the industry you want to work in.

Net Promoter Score 52

Net Promoter Score How To Social Media Self Service 52

Magellan Solutions

SEPTEMBER 11, 2023

Plus, increase customer satisfaction by 5% to 10%. These are just the tip of the tip of the iceberg. Look no further; we have the solution you’ve been searching for. AI scheduling tools can improve workforce efficiency by 20% to 30%! It can even reduce labor costs by 10% to 15%. First time hearing such a concept?

Tools 98

Tools Social Media Healthcare Resources 98

Kustomer

AUGUST 26, 2022

Not only should businesses be considering podcasts as part of their own marketing strategies, but they should also be utilizing the wealth of insights in podcasts to evaluate and improve their own customer experiences. Customer experience (CX) professionals have to make a concerted effort to keep up with the ever-changing CX field.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Dan’s tips are both actionable and profitable ways to improve CX. .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

JULY 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. 10 Best Things about Customer Contact Week 2019!

Customer Service 114

Customer Service Social Media Customer Experience Professionals Customer Care 114

CSM Magazine

FEBRUARY 9, 2023

Who will my target customers be and how will I market to them? Knowing what similar listings are charging and what amenities they offer is essential for setting rates that will attract potential customers and help you turn a profit. Are they short-term or long-term?

Customer Focused 52

Customer Focused Tourism Travel Guidelines 52

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

BirdEye

OCTOBER 21, 2022

If you want your hospitality business to stand out online, you’ll need to establish a presence on both business listing and review sites. Creating business listings is a cost-effective way to bring attention to your business and build a strong online reputation, both of which will make it easier to convert potential leads into customers.

Management 98

Management How To Tourism Hotels 98

BlueOcean

JUNE 21, 2017

Here are our top procurement tips for seeking an outsourced contact center. Where do your current customer service efforts show weaknesses or blind spots? What are your competitors doing in the customer service space? Furthermore, what are your expectations regarding KPIs and desired service levels?

Contact Center 174

Contact Center Tips Culture Call Center 174

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. Cramer sat down with Apple’s SVP of services Eddy Cue earlier Tuesday at the inaugural CNCB CEO Summit in Santa Barbara. My Comment: How do you improve the ratings your customers give you?

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

Gainsight

MARCH 25, 2020

Companies, as well as their employees, are learning to adapt to the new normal of working from home, the economic fallout from the crisis, the business impact to their customers—the list goes on. My teammates and their families are going through the same issues, and our customers are feeling the financial impact of business uncertainties.

Communication 143

Communication Fashion Hospitality Financial 143

BirdEye

MARCH 21, 2024

The best time to post on Twitter: Day-wise breakup Best time to post on Twitter: Industry-wise breakup What is the worst time to post on Twitter? The best time to post on Twitter: Day-wise breakup Best time to post on Twitter: Industry-wise breakup What is the worst time to post on Twitter? The confusion ends here.

Social Media 59

Social Media Automotive Healthcare Hospitality 59

BirdEye

NOVEMBER 8, 2023

If you want to gain more customers, you need to improve the quality of reviews you have across platforms. This is where businesses are appraised, critiqued, and advocated for by customers. Here are 5 tips to get more customer reviews How does Birdeye help you get more reviews from satisfied customers?

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MARCH 2, 2020

Each week I read a number of customer service and customer experience articles from various resources. CX Is Broken: Five Takeaway’s From NTT Ltd’s 2020 Customer Experience Benchmarking Report by Stan Phelps. That’s one of the main takeaways from NTT Ltd’s Annual 2020 Customer Experience Benchmarking Report.

Customer Service 105

Customer Service Hospitality Hotels Loyalty 105

BirdEye

MARCH 7, 2023

In this article, we’ll discuss the benefits of social media for business, provide tips on how to optimize your channels, and how to measure your social media success. From attracting new customers, to getting feedback, and building customer loyalty, social media can be the secret ingredient when looking for a competitive edge.

Social Media 94

Social Media Tips Multi-Channel Infographics 94

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Social media reputation management continues to be the lifeblood of enhancing your overall online reputation.

Social Media 116

Social Media Management Guidelines Brands 116

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. In a time of endless choices, interpreting customer feedback is key to staying competitive – a lesson Airbnb excels in.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

ShepHyken

SEPTEMBER 18, 2017

Each week I read a number of customer service articles from various online resources. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian. My Comment: Let’s start this week’s top five with a short article that has three simple tips to help you better understand your customer.

Customer Service 81

Customer Service Hospitality Customer Centricity Competitive Advantage 81

CSM Magazine

MARCH 27, 2023

However, even a stunning venue can be overshadowed by subpar service staff. Here are some of the key reasons to invest in hiring highly trained and experienced staff: Increased Customer Satisfaction The first and most important benefit of having excellent staff members is increased customer satisfaction.

Guest Experience 52

Guest Experience Hospitality Customer Satisfaction Communication 52

Lithium

FEBRUARY 7, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

Lumoa

APRIL 14, 2021

About the episode: Most of us understand that customer experience is something highly relevant for a business. Improved customer experience is equal to improved retention, decreased churn, and improved competitiveness, which leads to revenue growth. Our guest: Joahnna Sinkkonen , CEO and co-founder of Lumoa. Thank you for watching.

Customer Experience 236

Customer Experience Metrics Net Promoter Score Financial 236

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.

Customer Service 100

Customer Service Hotels Hospitality Government 100

Customer Guru

JANUARY 16, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. We hope to inspire and guide more professionals in adopting and inculcating a customer-centric approach in their organizations.

Customer Centricity 110

Customer Centricity Industry Hospitality Management 110

BirdEye

APRIL 28, 2022

Due to the number of customers using Google to find the product they’re looking for and the seamless review process that follows, Google review trends are higher than anywhere else online. This shows that Google is only continuing to be the platform of choice for consumers to leave and read reviews on products and services.

Trends 52

Trends Automotive Hospitality Healthcare 52

Lithium

OCTOBER 4, 2022

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Hear directly from the customers themselves and read their submissions here! Can you believe it's already Fall? Marketing. Communities.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

ShepHyken

APRIL 12, 2019

This week we feature an article by Joel Gottesman who shares tips to ensure that seasonal employees provide an excellent customer experience. Many of these employees were tasked with challenging customer-facing positions. Many of these employees were tasked with challenging customer-facing positions.

Customer Service 107

Customer Service Tourism How To Retail 107

CSM Magazine

MAY 26, 2020

Steve DiGioia reveals his best strategies for winning back upset customers. Many service providers have lost sight of what really matters. It’s not the ROI, the seamless journey between touchpoints, or even the capacity to personalize the product or service we offer. My mission was to win back an upset customer.

Hospitality 59

Hospitality Hotels Tips Customers 59

ShepHyken

OCTOBER 3, 2016

Each week I read a number of customer service articles from various online resources. Customer Service Week: Appreciating Clients and Employees Gives You an Edge by Sandra Idossou. My Comment: This week is International Customer Service Week. Here are my top five picks from last week. One thing stands out.

Airlines 123

Airlines Customer Service Infographics Customer Retention 123