ShepHyken

MAY 4, 2022

To share compliments like Bailee, you have to be engaged and present for each and every customer. . I asked Bailee where she learned to engage with her customers at that level. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. No faking it.

Airlines 128

Airlines Customer Service Training Course Engagement 128

ShepHyken

MAY 19, 2021

It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. By the way, this is the same exercise we teach in our customer service training programs. Is there something that happens at every meeting to engage the team and align them with what is important to your company?

Meeting 140

Meeting Customer Service Exercises Customer Service Training 140

ShepHyken

DECEMBER 1, 2021

It has resulted in longer lines, longer hold times, and slower service – basically a lower level of customer service. . So, how can you keep good employees, and keep them not only engaged with their jobs but also engaged with their customers? They also work for the company and the customer.

Healthcare 126

Healthcare Customer Service Training Feedback Leadership 126

ShepHyken

FEBRUARY 14, 2022

Don’t miss the opportunity to create customer loyalty through an easy and hassle-free return policy. This article covers several important ways to deliver that return policy experience that fosters goodwill and gets customers to return again and again. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

ShepHyken

JUNE 22, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. In many situations, if not most, intent is more important than perfection. .

Customer Service Training 133

Customer Service Training Training Retail Communication 133

ShepHyken

MARCH 15, 2021

How to Deliver Memorable Customer Experiences in a Post-Pandemic World | We Are Forever Changed by Joseph Michelli. Joseph Michelli) The art of post-pandemic experience creation will be to select relevant technology-aids accompanied by engaging human interactions and assume that COVID-19 has forever changed experience delivery.

Customer Service 129

Customer Service Customer Service Training Customer Retention Training 129

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Jeff is truly obsessed with customer service. Follow on LinkedIn. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Vonage

JUNE 23, 2017

Some say it’s about lead generation, creating demand, building relationships and engagement. I like that last word, engagement. Engagement is about interacting and attraction. Both are part of the customer experience (CX). Customers can post comments and interact. It’s all about engagement with the customer.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

ShepHyken

JANUARY 5, 2022

Any time you interact with a customer is a touchpoint. Finding ways to do so outside of the normal process, where you endear yourself to your customers, is a great opportunity. This was the perfect time to engage with the customer. The message from BarkBox wasn’t about making a sale. It was about showing care.

Customer Experience 174

Customer Experience How To Touchpoint Communication 174

ShepHyken

FEBRUARY 10, 2021

He was referring to clients who call him for private engagements. The point he was making was that the customer experience begins the moment the customer connects with you, not when they see you on stage or in person. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Entertainment 126

Entertainment B2C Customer Service Training B2B 126

ShepHyken

JANUARY 11, 2023

Take care of them, and they will better engage with and take of your customers. If you’ve followed my work, then this line should be familiar: What’s happening on the inside with employees is felt on the outside by the customer. .

Employee Experience 128

Employee Experience Customer Experience Self Service Call Center Experience 128

ShepHyken

JULY 19, 2021

My Comment: I’m a big fan of the internal customer service concept, and here are 18 internal customer service tips to create the experience that makes them want to work hard, engage with their customers (other internal customers and outside customers), and more. CRM Buyer) Despite U.S.

Customer Service 145

Customer Service Chief Customer Officer Contact Center Customer Service Training 145

ShepHyken

JULY 13, 2022

Yet even with that effort, customers would choose to be non-confrontational and ignore the opportunity to complain or mention if something wasn’t right. So, Alfia and his brother would ponder, “How do we get customers to engage us and tell us the truth?” . Some people have anxiety about face-to-face confrontations.

Feedback 125

Feedback Customer Service Training Industry Customer Experience 125

ShepHyken

APRIL 11, 2023

When all employees understand that, the customer will most certainly have a better experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Sports 136

Sports Customer Service Customer Service Training Customers 136

Experience Investigators by 360Connext

JANUARY 28, 2020

Your mission, if you choose to accept it, is to begin at the beginning, build your case, and create a coalition of customer-focused leaders. First, understand the true costs of NOT investing in customer experience. Related: How to Improve Customer Service Training with Simple Metrics.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

ShepHyken

MARCH 28, 2023

We walked into the dealership and were approached by a salesperson who was very friendly and engaging. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Transportation 64

Transportation Sports Customer Service Training Customers 64

ShepHyken

JANUARY 18, 2021

5 Key Customer Loyalty and Engagement Trends for 2021 by Michelle Wildenauer. What challenges and opportunities should customer loyalty and engagement specialists consider as they move further into 2021? Diginomica) How do you enrich the customer experience amidst the current turbulence? Follow on Twitter: @Hyken.

Self Service 126

Self Service Customer Service Customer Journeys B2B 126

ShepHyken

FEBRUARY 24, 2021

That means employees are happier, and subsequently more engaged in their jobs and with customers. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Service Training 148

Customer Service Training Innovation System Technology 148

ShepHyken

DECEMBER 28, 2022

Train and empower your employees. If you have good people and train them well, let them do their job. Customers love working with empowered employees. . Be customer focused. That means that every decision you make keeps the customer in mind. I refer to these as loyalty killers. .

Fashion 131

Fashion Guidelines Policies Customer Service Training 131

ShepHyken

FEBRUARY 7, 2023

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. So, for Valentine’s Day (and every other day of the year), find ways to show your employees a little love.

Customer Service Training 123

Customer Service Training Training Employee Experience Company 123

ShepHyken

FEBRUARY 1, 2021

9 Ways to Boost Customer Experience and Online Engagement by Shane Phair. TotalRetail) These top takeaways will show retailers, many of whom are at least partly online today, where to focus in 2021 so they can optimize their websites and apps, improve customer experience, and drive conversion optimization rates.

Customer Service 139

Customer Service Rewards Programs B2B Loyalty Programs 139

ShepHyken

DECEMBER 7, 2020

Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst. Chain Store Age) Establishing a loyalty program is a fundamental first step to improving customer loyalty. However, there are other key strategies that can help improve customer engagement and retention. And there are nine more!

Customer Service 146

Customer Service Self Service eBook Loyalty Programs 146

ShepHyken

DECEMBER 7, 2022

When a client is interested in engaging me to speak at their meeting, I’ll usually ask in our initial call, “Why is hiring a customer service speaker important to you at this time?”  . Our customers, not our competition, are the reason customer service is important to you. . Follow on Twitter: @Hyken.

Customer Service 77

Customer Service Course Customer Satisfaction Customer Service Training 77

ShepHyken

OCTOBER 17, 2018

Apple was a stand-out in three areas, which are engagement, differentiation and consistency. This is why their customers are in love with the company. How do you connect with your customers? Do you promote online conversations that intrigue and engage your customers? Follow on Twitter: @Hyken.

How To 121

How To Social Media Customer Care Brands 121

ShepHyken

MARCH 22, 2021

My Comment: We started this Top Five Roundup with the concept of TX (Total Experience), which combines the customer and employee experience. Here are four ways to better engage with your employees, so they will be motivated to better engage with your customers. Expert Casino Marketing Advice by Julia Carcamo. (J

Customer Service 136

Customer Service Employee Experience Customer Service Training Strategy 136

ShepHyken

JULY 27, 2022

You’ll notice more customer engagement, employees will evangelize your brand, and even more importantly, they will stay! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Be purposeful about what makes your company a great place to work.

Culture 67

Culture Employee Experience Customer Service Training Training 67

ShepHyken

OCTOBER 20, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. “Old school” ideas may have more relevance than you think. . Follow on Twitter: @Hyken.

Fashion 152

Fashion Customer Service Training Technology Communication 152

Blake Morgan

JANUARY 20, 2022

His blog, Customers That Stick, features interviews with top CX leaders and answers common customer-related questions. . He offers a European perspective on employee and customer engagement and customer focus and shares interviews with top CX leaders. . Adrian Swinscoe . Annette Franz . Jeff Toister .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

SEPTEMBER 7, 2020

Customer Experience or Customer Engagement – what’s the difference and how do you truly engage? CustomerThink) Customer experience is traditionally focussed on flexing what you do to meet customer expectations. My answer is that customer engagement is what can enhance the customer experience.

Customer Service 92

Customer Service Customer Retention Feedback Customer Centricity 92

ShepHyken

AUGUST 1, 2022

Despite Importance of Customer Engagement, Few Companies Excel at It, HBR Finds by destinationCRM. Destination CRM) In a new report, HBR found that while 88 percent of global business leaders recognize that customer engagement has a significant impact on their organizations’ bottom line. Follow on Twitter: @Hyken.

Customer Service 70

Customer Service B2C B2B Guest Experience 70

ShepHyken

SEPTEMBER 21, 2022

The point is that leadership and management must create opportunities that allow employees to engage with them. If you’ve been following my work, you’ll recognize this concept: What’s happening inside the organization is felt on the outside by the customers. You want employees to have a connection with leadership. .

Leadership 72

Leadership Feedback Customer Service Training Training 72

ShepHyken

JANUARY 4, 2021

Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. Oracle) An engaging customer experience (CX) was once only nice to have, but during periods of uncertainly, it becomes a must have to provide the advice and solutions your customers need and build customer loyalty.

Customer Service 145

Customer Service Retail Entertainment Tips 145

ShepHyken

MAY 18, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken . The post Answer the Question the Right Way?

Customer Service Training 120

Customer Service Training Training Customer Service Communication 120

ShepHyken

FEBRUARY 19, 2023

The gold in the article is his simple three-step approach to building a customer-focused culture. The Six Degrees of Customer Experience by Computerworld (Computerworld) How do you create an outstanding customer experience? It’s no easy task, as customers’ wants and needs move quickly. (In

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

JULY 30, 2018

The answers given are insightful and may prove useful if you’re looking to revamp your company’s customer engagement in the near future. My Comment: How do you deliver a better customer experience? Why is customer service training so important? by Flow XO. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

ShepHyken

SEPTEMBER 5, 2022

7 Engagement Lessons I Wish We Knew 7 Years Ago by Wise Marketer Staff. The Wise Marketer) If a company believes it is using the right words with its customers, it needs to ask itself two big questions: 1) How do we know what they want to hear? This is an interesting article about communicating and engaging with your customers.

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

ShepHyken

AUGUST 29, 2018

When you treat employees like rock stars, they will treat your customers like rock stars. That is what employee engagement is all about. Great leaders have preached that when you treat your employees well, they treat their customers – and fellow employees well. The goal is engaged employees who never want to leave.

Employee Engagement 95

Employee Engagement Leadership Customer Service Training Culture 95