Most Businesses Are Good At Delivering Poor Customer Service
APRIL 27, 2021
Poor customer service is bad business. In the United States alone, companies lose nearly $ 700 billion in revenue due to poor customer service. Poor (self) insight can be an essential factor. It must be said when 80% of companies think they provide superior customer service, while only 8% of customers believe the same. One way companies have tried to solve poor customer service has been to introduce a chatbot.