Chatbot Intents: How to Build the Perfect Customer Experience From FAQs
Inbenta
JULY 18, 2021
Current chatbots cannot yet cater for our every need (like Samantha in the film Her) but it is arguably the most effective way to interact with customers by discovering their intentions. Rather than simply converting existing frequently asked questions (FAQs) it is more effective to regard them as intents. Human backup is on the way.
Let's personalize your content