ShepHyken
JUNE 8, 2022
It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.
ShepHyken
MARCH 22, 2017
Build trust by “down-selling” the customer. This is a very customer focused strategy. Most companies try and find ways to add on to a sale or “up-sell” a customer to something more expensive. This creates trust and confidence with their customers. Have a guarantee that creates customer confidence.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JULY 29, 2020
So be bold with your marketing, your products and your innovations, but be boring when it comes to customer service and experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.
ShepHyken
FEBRUARY 16, 2022
When someone demonstrates a level of expertise and shares information you didn’t know, you tend to trust them. That expertise creates confidence. . The other will share the same information, but at the same time will educate you why one is better – or not – than another. Just make your customers smarter. . It’s simple.
ShepHyken
JUNE 3, 2019
The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.
ShepHyken
APRIL 12, 2017
Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t. Here’s the bottom line: Lose the customer’s confidence, and you will lose the customer. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.
ReviewTrackers
APRIL 7, 2021
Bank customers trust you with their data. This includes some of the most sensitive personal information and financial data, like social security numbers, passwords, logins, PIN numbers, and bank account numbers. Be proactive in safeguarding your customer and employee information. Become more customer-focused.
Expert insights. Personalized for you.
129 
Let's personalize your content