ShepHyken
JUNE 8, 2022
It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.
ShepHyken
JULY 29, 2020
Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.
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ShepHyken
MARCH 22, 2017
Build trust by “down-selling” the customer. This is a very customer focused strategy. Most companies try and find ways to add on to a sale or “up-sell” a customer to something more expensive. This creates trust and confidence with their customers. Have a guarantee that creates customer confidence.
ShepHyken
JUNE 3, 2019
The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
ShepHyken
FEBRUARY 16, 2022
Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.
ShepHyken
APRIL 12, 2017
Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. But what is the big cost? For information contact or www.hyken.com.
ShepHyken
APRIL 18, 2023
Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com.
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