Experience Investigators by 360Connext

MARCH 5, 2024

It’s a deep dive into the art of empathy, where compassion meets curiosity, creating partnerships that are more than just business transactions—they’re collaborative adventures. Then, we switch gears to celebrate the heartening bonds we forge with our clients.

Customer Experience 143

Customer Experience Customer Journeys Resources Customers 143

Centercode

DECEMBER 15, 2023

Discover fintech's future with Square's Beta Queen, Lindsay Brown, in our revealing podcast episode!

52

52

InMoment XI

OCTOBER 4, 2023

I suggest taking a methodical approach with a dash of curiosity. Using Data to Capture Insights Another theme I hear from clients and prospects is that they have more data than they know what to do with or how to get insights from it (pillar #2 from integrated CX). The numbers can point you in the right direction.

Customer Experience 558

Customer Experience Net Promoter Score How To Effort Score 558

dscout People Nerds

JULY 29, 2021

Social Workers Who Design Founder and Principal, Rachael Dietkus, takes us through her journey of blending social work with design and the untapped collaboration potential between the two sectors.

105

105

Experience Investigators by 360Connext

NOVEMBER 14, 2023

Listen in as we journey through the world of CX books that will satiate your curiosity and boost your knowledge of customer experience strategy, design, and measurement. Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer experience game?

Chief Customer Officer 143

Chief Customer Officer Resources Measurement Strategy 143

Kerry Bodine

JUNE 1, 2020

She expressed her inner curiosity, asking a complete stranger why the heck he was doing what he was doing. Just look around with childish curiosity. And if she hadn’t, I wouldn’t have had nearly the same story to share with you here. Wonder and ask questions out loud.

Touchpoint 367

Touchpoint Groups Meeting Tools 367

Heart of the Customer

SEPTEMBER 16, 2022

Back then, I had no idea my curiosity would lead to a massive two-year research undertaking involving hundreds of hours of interviews with CX professionals and hundreds more survey […]. A while back, I set out to discover precisely why some CX leaders were so successful while others (more accurately, most) struggled to move the needle.

Survey 148

Survey Conference B2B Customers 148

Storyminers

OCTOBER 12, 2020

– Have we piqued your curiosity yet? ” Certainly, an episode not to be missed as this hilarious trio dish out the down and dirty on sucking up! They agree to disagree and even draw up organisational “Sucking up” charts in this hour of friendly banter. Jay Johnson – CEO – Coeus Creative Group – USA.

Entertainment 245

Entertainment Government Groups Management 245

Experience Investigators by 360Connext

NOVEMBER 16, 2021

Curiosity is a great trait for CX leaders and teams. However, curiosity is not a reason to ask for feedback. Understanding how feedback will be used — and early — might be the most important part of any feedback program. . Friends don’t let friends ask questions that don’t matter if they are answered! .

Feedback 367

Feedback Customer Journeys Net Promoter Score NPS 367

InMoment XI

SEPTEMBER 2, 2014

Not everyone chooses to jump on a plane in search of a beach in some far off place. Instead some families enjoy quality time, closer to home with a staycation and days out. But what makes for a great experience for young and old at a price that won’t break the bank? What makes one. View Article

Banking 200

Banking 200

InMoment XI

SEPTEMBER 2, 2014

Not everyone chooses to jump on a plane in search of a beach in some far off place. Instead some families enjoy quality time, closer to home with a staycation and days out. But what makes for a great experience for young and old at a price that won’t break the bank? What makes one. View Article

Banking 200

Banking 200

InMoment XI

SEPTEMBER 2, 2014

Not everyone chooses to jump on a plane in search of a beach in some far off place. Instead some families enjoy quality time, closer to home with a staycation and days out. But what makes for a great experience for young and old at a price that won’t break the bank? What makes one. View Article

Banking 200

Banking 200

Integrity Solutions

OCTOBER 23, 2023

Curiosity is a sales superpower. Their curiosity starts before they even have a conversation with the customer. Curiosity builds resilience. Curiosity is an especially useful superpower when it comes to handling customer objections. You don’t have to educate them as much now.

Sales 114

Sales Connections Feedback Banking 114

InMoment XI

MARCH 7, 2023

Curiosity tangents should be encouraged as that is usually where the magic happens. The aha moments happen when you’re working with other parts of the business, connecting the dots and asking questions like, “is it correlation or causation?”

Customer Journeys 260

Customer Journeys Engagement Customer Centricity Metrics 260

dscout People Nerds

AUGUST 29, 2019

TED’s Thaniya Keereepart on the right way to ask “why” and the moments that reframe the way we think about our impact.

81

81

Qualtrics

MAY 9, 2019

a key underrated leadership quality is curiosity. “I’m I think a key underrated leadership quality is curiosity. Whether in her approach to customers, or to employees, it’s clear Emily is driven by a deep curiosity, asking questions at every turn, rather than simply offering solutions. A CAREER SHAPED BY ASKING QUESTIONS.

Brands 36

Brands Hotels Loyalty Programs Loyalty 36

Clarivate

NOVEMBER 17, 2021

Follow the questions that spark your curiosity. The curiosity of the human mind is the best research tool of all.”. Follow the questions that spark your curiosity. The curiosity of the human mind is the best research tool of all. Follow the questions that spark your curiosity.

Groups 98

Groups Tools Trends System 98

ShepHyken

SEPTEMBER 8, 2020

Successful companies known for their innovation all share common cultural values of curiosity, grounding, discovery, trust and passion. Secret #1: Curiosity helps you learn about and understand your customers better. Add these five elements into your relationship with your customers.

Culture 123

Culture Innovation Groups Company 123

2020 Research

AUGUST 4, 2023

Without curiosity, I wouldn’t be where I am today, and I would not have learned as much about research as I have. Q: What values most resonate for you regarding the Sago culture? Be curious, be passionate, and be a leader are the three values which are most important to me at Sago.

Culture 98

Culture Interaction 98

Wired and Dangerous

JANUARY 20, 2020

What comes next is a sincere curiosity to learn more about your customer and the willingness/ ability to use that knowledge in forging not only a strong connection but in delivering a service experience tailored to their life and/ or their business.

Customer Experience 150

Customer Experience Connections Consulting Customers 150

Forrester's Customer Insights

APRIL 25, 2023

For one thing, it’s curiosity. Your curiosity is key to understanding a customer’s business and what drives them and will help you unlock unidentified opportunities to create new value in the future. Before I go on, just what IS curiosity? What separates successful digital product managers from their peers?

Management 47

Management Study Customers 47

DemandJump

SEPTEMBER 9, 2021

With the right mix of curiosity, analytical thinking, and tools, you can become a keyword research pro. Keyword research doesn’t need to be complicated.

Tips 98

Tips How To Analytics Tools 98

ShepHyken

JULY 9, 2019

Curiosity – Foster insatiable curiosity in your work. Curiosity allows for creativity, which creates growth. You never want to get to a place where you’re stagnant because there’s no curiosity. Curiosity helps you solve tough problems.

Culture 112

Culture Employee Engagement Consulting Employee Experience 112

2020 Research

JUNE 29, 2023

Seemingly overnight, artificial intelligence has become part of our day-to-day lives, sparking a range of emotions from curiosity and excitement to fear and uncertainty. Hear from Sago's Chief Product Officer, Steve Mast, on how consumers feel about AI and the information it generates.

Consumers 52

Consumers 52

Forrester's Customer Insights

APRIL 4, 2024

Achieve extraordinary results through practicality, influence, curiosity, and resilience. Overcome tall poppy syndrome. Inspire team growth, foster a learning mindset, and challenge the status quo.

Leadership 28

Leadership Customers 28

Integrity Solutions

APRIL 19, 2024

It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us. Mastering the human side of selling is key to sales success, but what does phrase that mean exactly?

Sales 107

Sales Loyalty Communication Contact Center 107

Education Services Group

APRIL 8, 2022

The roll was empty, my fingers gummed in the remnants that never found paper, my mind, and curiosity—liberated and unaware that this moment would become my most early memory in life, the most notable leading indicator of how I think, analyze, process, and learn. I did something no one had ever done.

Customer Success 98

Customer Success Financial Customers Course 98

ShepHyken

FEBRUARY 11, 2020

Ask questions from a position of curiosity, rather than confrontation, to better understand the situation and avoid making incorrect assumptions. Quotes: “To help avoid the mistake of acting with unconscious bias, ask better questions and lead with curiosity instead of confrontation.”. It really is that simple.”.

Training 116

Training Culture Connections Customer Service 116

InMoment XI

OCTOBER 27, 2022

A coherent and clear story that is relatable to the audience will be more successful in capturing the audience’s attention, and will succeed in communicating the message by creating curiosity in the audience’s mind and engaging them in thinking.

Data 260

Data Marketing How To Study 260

Clarivate

SEPTEMBER 21, 2022

Part of it is curiosity, and the other part is to try to merge that curiosity with the hope of doing good for some individuals with disease. I wanted to solve the outstanding questions there, with the ultimate goal of having that information and knowledge translated to the benefit of patients who have those disorders.

Conference 111

Conference Study Analysis Course 111

Clarivate

APRIL 26, 2023

Irmina recommends that people should look to their natural talents, interests and skills which bring them joy and spark curiosity, in order to thrive and excel in the IP industry. “So No matter what the profession is, it’s important to recognize within yourself what your talents, skills, characteristics and attributes are.

Innovation 52

Innovation Culture Industry System 52

Forrester's Customer Insights

FEBRUARY 1, 2024

Vendors have demonstrated some curiosity and are tentatively exploring use cases more exciting than document signing. The Digital Signature And Trust Solutions Landscape, Q1 2024, is live, reflecting our evaluation of key players and trends shaping the market.

Innovation 28

Innovation Trends Marketing Customers 28

dscout People Nerds

JANUARY 7, 2021

dscout hosted UX research experts from Curiosity Tank, Amazon UX Lab, Wealthfront, and Figma to discuss the art of stakeholder expectation setting and the false dichotomy between quality and speed. .

Management 66

Management 66

Zeisler Consulting

JANUARY 26, 2022

This is a pretty big lift, takes a lot of energy, curiosity, thought, and analysis. This CEO specifically wanted to know how much effort she should expect to have to put into her CX efforts. But it’s not even the biggest thing in your CX realm. That would be Process Engineering.

Chief Customer Officer 93

Chief Customer Officer Culture Customer Centricity Course 93

Zeisler Consulting

JANUARY 26, 2022

This is a pretty big lift, takes a lot of energy, curiosity, thought, and analysis. This CEO specifically wanted to know how much effort she should expect to have to put into her CX efforts. But it’s not even the biggest thing in your CX realm. That would be Process Engineering.

Chief Customer Officer 93

Chief Customer Officer Culture Customer Centricity Course 93

NICE inContact

SEPTEMBER 25, 2019

If your curiosity is piqued, download our complimentary eBook now to learn more about contact center technology in the cloud. Perhaps this explains another key finding of the study, which is that 54% of businesses are planning to move part of or all of their contact center technology to the cloud. That’s winning in the CX economy!

Contact Center 136

Contact Center Call Center Omni-Channel eBook 136

My Customer

JANUARY 4, 2023

The marketing sector often likes to classify years like objects in a curiosity cabinet. Broadly filed under chaos, the labels for 2020, 11th Jan 2023. By Mark Debenham VP Growth Marketing and Marketing Operations.

Marketing 40

Marketing 40