NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Net Promoter Score 120

Net Promoter Score Multi-Channel Contact Center Customer Experience 120

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Technological Innovation. A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. Not anymore.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

JUNE 8, 2023

In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.

Technology 52

Technology Customer Service Call Center Chatbots 52

CSM Magazine

JUNE 27, 2023

Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023.

Consulting 52

Consulting Groups CRM Multi-Channel 52

CSM Magazine

APRIL 1, 2021

Pipeliner CRM announced that it is launching the most comprehensive reporting and Analytics solution available to provide automatic, instant, actionable, and dynamic insights into past, current and future performance trends. Pipeliner CRM allows organizations to interpret data utilizing the four main types of analytics.

CRM 52

CRM Analytics Report Sales 52

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. And this happens when you showcase your brilliance with an innovative online portfolio. How can interior designing businesses implement this visual storytelling? Use high-quality images.

Marketing 111

Marketing Social Media Advertising Tips 111

CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business. .

Management 52

Management CRM e-support Customer Relationship Management 52

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system. BigChange eliminates inefficient paper-based processes and as a complete end-to-end solution, it typically replaces multiple systems.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JANUARY 23, 2017

For me, this challenge is compounded by the rapid pace of innovation in both the core Customer Relationship Management (CRM) space and the adjacent technologies that influence the core. The first trend that I see shaping the CRM landscape in 2017 is personalisation. By now, mobility is a given.

CRM 40

CRM Multi-Channel User Experience Chatbots 40

CX Accelerator

APRIL 23, 2019

With these innovations, I am starting to see my desire come to pass. That type of innovation could help us in the CX industry as we engage and help customers who enjoy our products every day. In time, I believe this capability at 98%+ accuracy will be possible, but more innovation is needed. That would be simply amazing, right?

Customer Satisfaction 140

Customer Satisfaction Innovation Travel Trends 140

CSM Magazine

AUGUST 30, 2022

Historically, organisations have been able to link their Salesforce or CRM system with telephony through a customer screen pop. It’s time to place voice at the heart of the CRM Customer Engagement Centre. Integrating cloud telephony and CRM provides advisors with a toolset to enable them to do their best work.

CRM 98

CRM Average Handle Time Groups Omni-Channel 98

CSM Magazine

APRIL 18, 2024

” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo. “However, we also knew this was long winded.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

MARCH 22, 2024

These innovations provide a robust solution to the age-old challenges of managing customer interactions efficiently. By integrating these advanced data transfer techniques with customer relationship management (CRM) systems, companies can create a more cohesive and responsive customer service environment.

Tools 52

Tools Customer Service CRM Customer Relationship Management 52

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. Innovation will be front and centre The importance of CX innovation will also take centre stage at Disrupt 2024.

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

Team Support

OCTOBER 28, 2020

This article is replicated from the November 6, 2020 special issue featuring TeamSupport as one of the Most Promising CRM Solution Providers 2020. It is an absolute no-brainer that COVID has impacted us all. Most businesses have adopted remote work, and in some cases, have sent thousands of employees home.

Customer relationships 45

Customer relationships Company B2B B2C 45

CSM Magazine

OCTOBER 5, 2023

BigChange’s CRM functionality is also helping Blade grow its business. In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

MARCH 7, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. BigChange is an all-in-one job management system that typically replaces a series of separate systems.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

JULY 29, 2021

It is the main innovation behind the engine that performs functions such as task prediction and dialog control. It also updates the CRM with the latest lead status, e.g., when they leave their company, change jobs, or ask to be contacted later. The Exceed’s sales assistants interact with leads through email or a chatbox on the website.

Social Media 98

Social Media Financial Consulting Analytics 98

CSM Magazine

MARCH 13, 2023

Stuart Dorman, Chief Innovation Officer at Sabio Group looks at the latest Generative AI developments. Pitched as the ‘World’s First Generative AI for CRM’, Einstein GPT helps to augment and automate a series of customer functions through the integration of generative AI technology with the CRM.

CRM 52

CRM e-support Groups Innovation 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JUNE 9, 2023

” Prior to implementing BigChange, ASE Autogate tried a number of systems, including a standalone CRM and a generic combined CRM and enterprise resource package. ’ They were also under-supported,” Field continued. . ’ They were also under-supported,” Field continued.

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence.

Analytics 52

Analytics Customer Relationship Management CRM System 52

Talkdesk

JULY 31, 2017

This conversation originally appeared in Opentalk magazine. We see innovation happening in service, and those officers have very senior titles and very broad responsibilities. I travel to Japan, to Europe, and I see this innovation happening across all segments across the globe. You meet with customers all the time. Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

CSM Magazine

DECEMBER 15, 2022

The BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management, job finance and business intelligence , has become the core system used by Chicago Glass. The CRM function is paramount to our work, and the ease of use is a big plus point.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

SEPTEMBER 6, 2023

customer relationship management (CRM), job scheduling, live tracking, financial management and business intelligence. The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.”

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

SEPTEMBER 21, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Management 59

Management Customer Relationship Management CRM Fashion 59

Talkdesk

JULY 31, 2017

This conversation originally appeared in Opentalk magazine. We see innovation happening in service, and those officers have very senior titles and very broad responsibilities. I travel to Japan, to Europe, and I see this innovation happening across all segments across the globe. You meet with customers all the time. Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

CSM Magazine

NOVEMBER 9, 2022

These companies cite successes in COVID relief, customer service mindset, corporate social responsibility, employee experience, and innovative solutions. Applying a customer-centric business structure may take years and continuous innovation. CRM & Other Systems. Quality data is power.

Customer Journeys 52

Customer Journeys Self Service Customer Centricity CRM 52

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “We look forward to continuing to innovate and drive transformational outcomes for our clients through the power of Salesforce.”

Study 52

Study Consulting CRM Groups 52

CSM Magazine

JUNE 22, 2023

BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

APRIL 24, 2024

Without a doubt, their readiness to implement innovative solutions paid off, and one of them was the integration of artificial intelligence into their customer support system. Harnessing that data effectively is the key to unlocking truly personalized service. Think of it like this: every customer interaction is a treasure trove of insights.

Customer Service 52

Customer Service Chatbots How To Customer Relationship Management 52

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”. Kerry Bodine Follow @kerrybodine.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115