CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

MARCH 7, 2024

Routine jobs are scheduled in advance allowing for the effective management of the workforce and the incorporation of ad-hoc call-outs and emergency repairs. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

OCTOBER 5, 2023

Blade also values the flexibility of BigChange, in particular the ability to customise its job cards and completion reports, to give customers a better understanding of the current state of their roofs and effectively plan budgets for capital expenditure and maintenance.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. BigChange is the complete Job Management system that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management 59

Management Customer Relationship Management CRM Fashion 59

CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

JUNE 9, 2023

. “No job is the same and therefore no day is the same but using BigChange we can capture, record and share time and business critical intelligence, ensuring everyone is up to speed and informed, from engineers, through to support staff and management, to the end client.”

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. From initial enquires logged in the CRM, quote production with customised documents, to the management of the enquiry, the sales process has been transformed with all information in one place.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

JANUARY 23, 2017

For me, this challenge is compounded by the rapid pace of innovation in both the core Customer Relationship Management (CRM) space and the adjacent technologies that influence the core. The first trend that I see shaping the CRM landscape in 2017 is personalisation. By now, mobility is a given.

CRM 40

CRM Multi-Channel User Experience Chatbots 40

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. You can read the full case study here.

Omni-Channel 52

Omni-Channel Groups Self Service Customer Experience 52

CSM Magazine

NOVEMBER 9, 2022

Forbes article The Top 100 Most Customer-Centric Companies Of 2022 shared that the focus of customer-centric companies is making their consumers “feel good”. These companies cite successes in COVID relief, customer service mindset, corporate social responsibility, employee experience, and innovative solutions.

Customer Journeys 52

Customer Journeys Self Service Customer Centricity CRM 52

CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

JANUARY 10, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

APRIL 24, 2024

Without a doubt, their readiness to implement innovative solutions paid off, and one of them was the integration of artificial intelligence into their customer support system. Think of it like this: every customer interaction is a treasure trove of insights.

Customer Service 52

Customer Service Chatbots How To Customer Relationship Management 52

CSM Magazine

JULY 4, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

MARCH 8, 2023

From real-time tracking to financial management, vehicle checks to dynamic communications, BigChange supports all aspects of the business giving us complete visibility and the capacity to capture, record and share time and business critical information.”

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

CSM Magazine

NOVEMBER 22, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Banking 52

Banking Customer Relationship Management System CRM 52

CSM Magazine

MARCH 30, 2022

AinsCo uses the BigChange CRM to streamline new client onboarding resulting in efficiency savings across sales, operations and finance. BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

CRM 52

CRM Transportation Customer Relationship Management Exercises 52

CSM Magazine

NOVEMBER 8, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

CSM Magazine

DECEMBER 2, 2021

BigChange brings together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and business intelligence into one simple to use and easy to integrate platform.

Technology 52

Technology CRM Customer Relationship Management Financial 52

CSM Magazine

JANUARY 17, 2022

Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Groups 52

Groups Customer Relationship Management CRM Financial 52

CSM Magazine

MARCH 16, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Groups 52

Groups Customer Relationship Management CRM Healthcare 52

CSM Magazine

NOVEMBER 2, 2021

BigChange is a complete job management platform bringing together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and online portal into one simple to use and easy to integrate platform.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

CSM Magazine

AUGUST 17, 2023

In 2023, the innovative strategy of unblocking anonymous traffic and turning unknown customers into qualified potential customers is functioning quite successfully. Having trouble identifying anonymous visitors to your site? Ready to grow your business and expand your services to potential clients?

CRM 52

CRM Analytics Metrics Advertising 52

CSM Magazine

MAY 3, 2023

The role will see him expand the organisation’s footprint and customer base across Denmark, Sweden, Norway, Finland and Iceland. “There is a strong appetite for CX and digital transformation projects across Denmark and the Nordics. .”

Groups 52

Groups Consulting Customer Relationship Management CRM 52

CSM Magazine

DECEMBER 1, 2022

Outreach must be conducted in a compliant way: only after permission is obtained through writing or via a recording, with the ability to opt-out of being contacted at any time, and the right to have all personal information removed from the Customer Relationship Management (CRM) database upon request. Ability to Escalate.

Healthcare 52

Healthcare Customer Care Omni-Channel Self Service 52