Lumoa
APRIL 28, 2024
Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. How fast can you use the tool that you just bought?
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. The process!
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NICE inContact
FEBRUARY 28, 2018
Quantifying benefits of investment in customer experience technologies is a very involved process. Forrester interviewed several NICE inContact customers as well as their industry analysts to come up with The Total Economic Impact of NICE inContact CXone which models an 1,100 seat composite organization.
Seaton CX
DECEMBER 8, 2023
Gartner reported in 2019 that 82% of organizations have created customer journey maps, but only 47% of those are using them effectively. In 2022, the Technology Services Industry Association revealed that only 29% of customer success teams who created a customer journey map actually used it.
GlowTouch
AUGUST 19, 2019
August 19, 2019 (Louisville, KY) – GlowTouch, a leading provider of contact center, business processing (BPO), and technology outsourcing solutions, has officially become certified by The Women’s Business Enterprise National Council (WBENC), a national advocacy organization for women entrepreneurs. About GlowTouch.
GlowTouch
DECEMBER 10, 2020
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter? However, the ability to do this job from home expands the available talent pool.
GlowTouch
SEPTEMBER 6, 2019
GlowTouch executives will participate in face-to-face matchmaking and networking sessions with WBENC’s West Regional corporate members to learn about their business needs and opportunities for contact center outsourcing. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.
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