NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. The process!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Playvox

JUNE 6, 2023

As “do more with less” becomes a familiar mantra, contact center leaders are challenged to convince C-suite executives, and especially chief financial officers (CFOs), that not only is it mission critical to deliver outstanding customer experiences (CX) , but that it’s also an opportune time to invest in workforce management (WFM) software.

Contact Center 66

Contact Center Return on Investment Tips ROI 66

GlowTouch

AUGUST 26, 2020

These initiatives feed into customer satisfaction — and all of them require funding. If you’d like to learn more about the many advantages of outsourcing chat, both in terms of customer satisfaction and business growth, reach out to our customer experience and chat support experts at GlowTouch today for more information.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52