COPC

JUNE 22, 2017

A new research report titled Customer Experience Management Benchmark (CXMB) Industry Insights: Retail was recently published by COPC Inc. Topics include comparisons between online, in-store and mobile shoppers in the United States, and consumer opinion toward the retail customer experience. See below or download as a PDF here.

Infographics 40

Infographics Customer Care Retail Loyalty 40

Tricia Morris

APRIL 1, 2016

In Microsoft’s Global State of Customer Service Report, 90% of consumers surveyed now expect a company website to include a self-service application. This infographic presents a snapshot view of the current state of knowledge, with new information from Microsoft’s 2016 Knowledge Management in Customer Service Report.

Infographics 40

Infographics Self Service Customer Service Report 40

Tricia Morris

JUNE 8, 2016

Below is a sneak peek of just a few of the survey responses from United States consumers polled as part of Microsoft’s 2016 State of Global Customer Service Report, which also includes responses from 4,000 additional consumers across Brazil, Germany, Japan and the United Kingdom. The post INFOGRAPHIC: 2016 U.S.

Infographics 40

Infographics Customer Service Report Trends 40

Tricia Morris

APRIL 15, 2016

According to Microsoft’s own Global State of Multichannel Customer Service Report , 59% of consumers have higher expectations for customer service today than they did just one year ago. This infographic makes the business case for continued innovation and improvement: —————— Want More Knowledge?

Infographics 40

Infographics Financial Customer Service Poor Customer Service 40

Tricia Morris

SEPTEMBER 15, 2015

With the Institute of Customer Service reporting that customer satisfaction in the U.K. brands and organizations to know as much as possible about consumers and their growing expectations for service across channels. To view more, click here and download the complimentary report. The post INFOGRAPHIC: 2015 U.K.

Infographics 40

Infographics Customer Service Customer Centricity CRM 40

Win the Customer

DECEMBER 12, 2015

A recent report from Software Advice found that 33% of consumers would rather chat to avoid waiting on hold, and 49% of all online shoppers prefer to ask their questions via live chat. INFOGRAPHIC appeared first on Win the Customer! Craig Borowski, SoftwareAdvice. Live Chat – The Ultimate Customer Experience.

Infographics 52

Infographics Customer Experience Call Center Banking 52

Tricia Morris

JULY 18, 2016

This year, Microsoft customer service preferences and expectations survey polled 5,000 consumers across Brazil, Germany, Japan, the United Kingdom and the United States and found some interesting commonalities, as well as distinct differences, between location.

Infographics 40

Infographics Customer Service Trends Report 40

Tricia Morris

MAY 28, 2015

In the The Real Self-Service Economy Report , 70% of consumers surveyed now expect a company website to include a self-service application. The post INFOGRAPHIC: 2015 State of Knowledge for Customer Service appeared first on Parature. ———————————-.

Infographics 40

Infographics Self Service Customer Service Customer Care 40

InMoment XI

FEBRUARY 29, 2024

Examples of linkable assets include in-depth guides, infographics, case studies, or local resource directories that provide value to your audience and demonstrate your expertise in your industry. What is the Difference Between SEO and Local SEO? What Does Local SEO Have to Do With Reputation Management?

Tips 260

Tips Strategy Case Study Social Media 260

TechSee

NOVEMBER 26, 2019

Driven by growing consumer demand for convenience, safety, security, and lower energy costs, the smart home technology market is growing steadily. Meanwhile, most consumers are certain or likely to return a product if they find it complicated. Consumers’ growing demand for visual self-service.

Self Service 104

Self Service Consumers Survey Contact Center 104

Comm100

MAY 19, 2020

Reports and analytics. The same report states that customers that use live chat are three times more likely to make purchases versus those who don’t. In fact, a consumer research study from Oracle found that 90% of customers said the “Live Chat” button gives them confidence that they can get help if they need it.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Velaro

SEPTEMBER 3, 2015

Using an aggregation of live chat reporting stats from organizations using Velaro, we’ve come up with some baseline averages to help you manage your own organization’s performance. More about Live Chat Reporting. To learn what to track specifically, read this blog article about live chat reporting.

Metrics 100

Metrics Report Ecommerce ROI 100

Interactions

FEBRUARY 20, 2019

Forrester’s recent report, Forrester Infographic: Customer Chatbots Fail Consumers Today, released January 30, 2019, discusses a number of ways that chatbots are failing consumers and how this can be prevented. Consumers think chatbots are more time-consuming than helpful.

Chatbots 54

Chatbots Consumers Infographics Analytics 54

West Monroe

JANUARY 18, 2024

West Monroe’s signature research, The Digital Disconnect: Linking Vision to Real-World Execution , surveyed 700 C-Suite executives across seven industries and more than 5,000 of their representative consumers in 2023. Get The Infographic

Banking 52

Banking Infographics Financial Customer Centricity 52

BirdEye

MAY 13, 2021

As more businesses begin to reopen their doors to the public, it’s important to understand how consumers are interacting with online reviews and how businesses have streamlined reviews management for success. The infographic below highlights some key findings from the report. Consumers spent a whopping $861.12

Infographics 114

Infographics Retail Consumers Report 114

QuestionPro Audience

MAY 25, 2018

In addition to the rising temperatures, consumer spending is up! Keep reading to learn who, what, where, and most importantly, how much consumers are spending this Memorial Day weekend. According to AAA’s Leisure Travel Report, airfares are 7% lower than last Memorial Day, with an average price of $168 for a round-trip flight.

Apparel 150

Apparel Travel Hotels Transportation 150

West Monroe

NOVEMBER 12, 2023

West Monroe’s Digital Disconnect signature research uncovered how consumers and industry leaders are thinking about digital transformation. Our data highlights key insights based on the perspective of 100 utility industry executives and 5,000 consumers. Get The Infographic

Infographics 52

Infographics Financial Customer Centricity Report 52

West Monroe

APRIL 19, 2023

West Monroe’s signature research reports, Be Digital and Building a Digital Organization , highlighted how consumers, leaders, and organizations are embracing digital—and how that’s improving business outcomes. The data highlighted five key areas of opportunity for healthcare organizations.

Healthcare 52

Healthcare Insurance Report Data 52

GetFeedback

JANUARY 21, 2019

In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed. Enough so that the consumer feels inclined to further research the company and consider making a purchase. One study reported that over 60% of consumers had abandoned a customer feedback survey before completing it.

Survey 210

Survey Marketing How To Infographics 210

CX Accelerator

OCTOBER 21, 2019

Not only can you easily track your daily to-do items (which is crucial in a busy CX role), but you can also jot down quick ideas from brainstorming sessions, quickly save and tag articles you find on the internet, save Tweets tagged with a particular hashtag, and even keep your receipts organized for expense reports.

Tools 208

Tools Customer Experience Social Media Customer Journeys 208

Comm100

DECEMBER 16, 2019

Report: 2019 Live Chat Benchmark Report. Whether you’re embarking on a live chat project for the first time, or you’re wondering how your program is doing, this report is a great way to see how you stack up against others in your industry and stay ahead of the curve. Webinar: AI and Bots: Are you ready?

eBook 130

eBook Chatbots Infographics ROI 130

West Monroe

APRIL 19, 2023

West Monroe’s recent signature research reports, Be Digital and Building a Digital Organization, highlighted how consumers, leaders, and organizations are embracing digital—and what that means for employee engagement and business outcomes.

Software 52

Software ROI Report Infographics 52

C3Centricity

SEPTEMBER 16, 2019

My other go-to source for definitions is businessdictionary.com which defines customer centric as: “Creating a positive consumer experience at the point of sale and post-sale.”. You can see many more facts and statistics about this in Forrester’s report “The Business Impact of Customer Experience.”. It then goes on to say. “A

Customer Centricity 136

Customer Centricity Measurement How To Customer Satisfaction 136

TechSee

MAY 7, 2019

More consumers than ever are sending back fully functioning electronic products. TechSee , a global leader in visual customer assistance powered by AI and Augmented Reality, has released the results of a study on consumer behavior when returning non-defective electronic devices, revealing some eye-opening findings. Back to the store.

Survey 107

Survey Self Service Video Infographics 107

CX Accelerator

OCTOBER 21, 2019

Not only can you easily track your daily to-do items (which is crucial in a busy CX role), but you can also jot down quick ideas from brainstorming sessions, quickly save and tag articles you find on the internet, save Tweets tagged with a particular hashtag, and even keep your receipts organized for expense reports.

Tools 182

Tools Customer Experience Social Media Customer Journeys 182

West Monroe

APRIL 19, 2023

This includes developing policies to guide technology adoption and digital transformation efforts, working toward decarbonization goals, and navigating evolving consumer needs. West Monroe’s data highlighted four key areas of opportunity based on utility survey feedback.

Culture 52

Culture Infographics Policies Data 52

West Monroe

JANUARY 11, 2024

West Monroe’s Digital Disconnect signature research uncovers how consumers and industry leaders are thinking about digital transformations. Our data highlights key insights based on the perspective of 200 health providers and insurers and 5,000 consumers. Get The Infographic

Healthcare 52

Healthcare Infographics Insurance Customer Centricity 52

ShepHyken

JULY 5, 2021

Infographic] The different types of emails to send to your guests by Tony Loeb. The statistic quoted was that 38% of consumers report login issues as a major struggle point. Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week.

Customer Service 149

Customer Service Loyalty Programs Hotels Infographics 149

West Monroe

NOVEMBER 12, 2023

West Monroe’s Digital Disconnect signature research uncovers how consumers and industry leaders are thinking about digital transformations. Get The Infographic Our data highlights key insights based on the perspective of manufacturers across the U.S.

Infographics 52

Infographics Consumers Industry Technology 52

West Monroe

NOVEMBER 12, 2023

West Monroe’s Digital Disconnect signature research uncovers how consumers and industry leaders are thinking about digital transformations. Get The Infographic Our data highlights key insights based on the perspective of manufacturers across the U.S.

Infographics 52

Infographics Consumers Industry Technology 52

Natalie Petouhof

APRIL 18, 2016

Tweet Capgemini and Efma today released the 2016 World Retail Banking Report (WRBR). The information in this report will help banks to: Assess current levels of customer experience. The full report along with an infographic is attached for your reference.

Banking 40

Banking Retail Report Customer Experience 40

TechSee

JANUARY 18, 2018

consumers are the largest users of connected devices with 5.2 Self-installation has emerged as a viable solution for both enterprises and consumers — providing self-reliance and flexibility to the consumer, and scalability and profitability for businesses. According to Gartner, Inc., billion devices in use worldwide.

Self Service 95

Self Service Customer Service Company Infographics 95

BirdEye

MAY 10, 2023

Create SEO optimized blog articles, social media posts, infographics, and videos. Social media marketing With 54% of social media users reporting they use social networks to research brands and products, businesses should seek ways to leverage this opportunity. Before making a buying decision, 95% of consumers read reviews.

Examples 98

Examples Strategy Tips Marketing 98

CX Accelerator

OCTOBER 21, 2019

Not only can you easily track your daily to-do items (which is crucial in a busy CX role), but you can also jot down quick ideas from brainstorming sessions, quickly save and tag articles you find on the internet, save Tweets tagged with a particular hashtag, and even keep your receipts organized for expense reports.

Tools 140

Tools Customer Experience Social Media Customer Journeys 140

ShepHyken

JANUARY 24, 2022

My Comment: I just came across this article and the accompanying infographic this week, and while it may have come out sooner, the timeliness of it couldn’t be more appropriate. (Staples Worklife Magazine) The supply chain crisis is causing product backorders and shipping delays that will affect all shoppers this holiday season.

Customer Service 67

Customer Service Customer Centricity Policies Retail 67

ProProfs Chat

AUGUST 28, 2020

Infographics: If you want to present your data in an easy to consume manner for your customers, infographics are your best option. You could hand the report out while you present your data in the manner you prefer. This helps you present the survey results as statistics and adds to your website’s visual UI.

Survey 105

Survey Data Net Promoter Score How To 105

ReviewTrackers

APRIL 4, 2019

Let’s check out some insurance SEO statistics: 92 percent of search users and consumers choose a business that appears on the first page of search results. These include insurance review sites like Yelp, Clearsurance, Supermoney, Wallethub, Consumer Affairs, and Better Business Bureau. Want to save time?

Insurance 93

Insurance Social Media Policies Infographics 93