article thumbnail

Confirmit VoC for Business to Consumer eBook

Confirmit

For business to consumer (B2C) organizations the customer experience can make or break your brand. Success therefore depends upon understanding where you are delighting – or failing – your customers, and making decisions to improve results.

eBook 40
article thumbnail

Confirmit VoC for Business to Consumer eBook

Confirmit

For business to consumer (B2C) organizations the customer experience can make or break your brand. Success therefore depends upon understanding where you are delighting – or failing – your customers, and making decisions to improve results.

eBook 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Innovative Ways Companies are Winning with AI Today

TechSee

Enhance Customer Service. With companies increasingly competing to win customers based on their experiences, it’s no surprise that 59% of executives in the U.S. say that they’re leveraging AI to enhance customer service. Target Marketing and Advertising.

article thumbnail

Utility Customer Experience: Why Suppliers Need to Make it Effortless

TechSee

Price comparison websites and deal-related search engines enable customers to shop around for better prices and service packages. Utilities must reduce customer effort. Utilities are increasingly realizing the need to up their game by recognizing any shortcomings in customer experience and taking corrective action before people churn.

article thumbnail

Referrals are your golden goose

BirdEye

People are 4X more likely to buy when referred by a friend 92% of consumers trust referrals from people they know One word-of-mouth referral drives 5X more sales than one paid online advertisement. In my first weeks as CMO for Emerald Lawns, I found that only 38% of our sales were generated from customer referrals. Our referral story.

eBook 85
article thumbnail

How to Create the Perfect Customer Satisfaction Survey: Questions, Tips & Templates

Comm100

The wording of your questions needs to be clear and easy to interpret by your entire customer base. While all of us would love the feedback on our customer service functions to be nothing short of glowing, wording questions in a leading way that produces great scores isn’t an accurate or true reflection of your service provision.

article thumbnail

The Way We Shop Has Changed

Interactions

Coming out of the holiday shopping season there was a newfound sense of optimism and the fervent belief that nothing could stop the American consumer. National Retail Federation President & CEO Matthew Shay noted back in mid-January that – before COVID-19 effectively changed the retail marketplace – “this is a consumer-driven economy.” .

Retail 71