At a Glance: 3 Employee & Customer Experience Program Use Cases for Financial Services Brands
InMoment XI
JUNE 28, 2022
Within 18 months, the firm expanded the number of products/services per customer household by 16 percent, resulting in a 4 percent increase in loan share of wallet. The brand also increased its customer base by 31 percent and identified specific areas for improvement and expansion based on customer feedback.
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