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At a Glance: 3 Employee & Customer Experience Program Use Cases for Financial Services Brands

InMoment XI

Within 18 months, the firm expanded the number of products/services per customer household by 16 percent, resulting in a 4 percent increase in loan share of wallet. The brand also increased its customer base by 31 percent and identified specific areas for improvement and expansion based on customer feedback.

Financial 295
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Confirmit VoC for Business to Consumer eBook

Confirmit

The most effective method is a Voice of the Customer (VoC) program that collects feedback across all customer touchpoints to deliver meaningful and actionable insights.

eBook 40
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Confirmit VoC for Business to Consumer eBook

Confirmit

The most effective method is a Voice of the Customer (VoC) program that collects feedback across all customer touchpoints to deliver meaningful and actionable insights.

eBook 40
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How to Optimize Customer Service With Omnichannel Support

Team Support

It’s also imperative that companies know which support channels work best for their business model and are most useful to their unique customer base. Current trends in customer support show that 79% of customer case submission is happening via digital channels. Interested in learning more?

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The Contact Center of the Future with Real-Time AI

Depending on the customer base, you may have 40% of your chat, SMS, and email answered by a chatbot, 30% of voice calls answered by a virtual agent or voice bot, and only 30% actually answered by a human. Read this eBook to discover how to implement AI for the best results in your contact center.

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Tips for Writing Effective Customer Success Follow-Up Emails

ClientSuccess

A little bit of gratitude can go a long way in building a loyal customer base. In conclusion, writing an effective customer success follow-up email is about personalization, clarity, value, and gratitude.

Tips 79
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Implementing CS From Scratch: 4 Best Practices

Gainsight

Learn more in our ebook Creating a Company-Wide Culture of Customer Centricity. Attracting new customers is approximately five times more expensive than growing revenue from existing customers. Learn more in our ebook: Smarter Not Harder: Launching Customer Success From Scratch.

eBook 52
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Transforming the Digital Customer Support Journey

But what digital solutions, or combination of solutions, are right for your organization and customer base? This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.

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What We Learned From Our Own Data-Driven ABM Strategy

In just 90 days, we were able to increase our pipeline by 114% and the customer base for this particular product by 30%. ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy.